Active Experience

Name: Active Experience
Rating: 1.5 (145 reviews)
Author: Active Network, LLC

Sports

Free

145 Ratings
Ages

4+
Years
Category

Sports
Developer

Active Network, LLC
Language

EN
+ 14 More
Size

43.2
MB

One app for all of your events. Track participants on an events course map, view real-time leaderboards, receive participant progress alerts and important updates from events. • View & share results and rankings. • Find event landmarks with the course map. • Track participants via GPS. • Accept or decline tracking notifications. • Receive push notifications for followed participants. • Take and share event photos with all other spectators and participants using the app. • Easily follow and stay up-to-date with Marathons, 5Ks, 10Ks and Triathlons near you. In the Watch app, Apple’s HealthKit is used to collect heart rate and exercise data, and at the end of a run, the workout is saved to Healthkit. Continued use of GPS running in the background can dramatically decrease battery life.

Ratings & Reviews

1.5

out of 5

145 Ratings

This App Doesn’t Work
03/19/2023

Melanie G.A.
It’s embarrassing to me that an event as large as the LA marathon is using this app. To start, I couldn’t set up an account on the mobile app because it was prompting me to enter my birthday but the drop-down field to enter it wasn’t working. I found a workaround by signing up on my laptop instead. Then, the app description says that there is a gps tracking map where you can track a runner. This is a lie and this feature doesn’t actually exist. To most spectators, this is the single most important feature. I’ve been to large marathons (NYC marathon) and much smaller marathons (smaller cities in California) and all of them have had the ability to track a runner on the map. This app doesn’t even have the course map at all, even WITHOUT a tracking feature, which is also huge a miss. There is no reason for the LA Marathon to be using this app when better ones exist - and judging by the other reviews they’ve been using it for many years. Again, just embarrassing.
This App Doesn’t Work
03/19/2023

Melanie G.A.

It’s embarrassing to me that an event as large as the LA marathon is using this app. To start, I couldn’t set up an account on the mobile app because it was prompting me to enter my birthday but the drop-down field to enter it wasn’t working. I found a workaround by signing up on my laptop instead. Then, the app description says that there is a gps tracking map where you can track a runner. This is a lie and this feature doesn’t actually exist. To most spectators, this is the single most important feature. I’ve been to large marathons (NYC marathon) and much smaller marathons (smaller cities in California) and all of them have had the ability to track a runner on the map. This app doesn’t even have the course map at all, even WITHOUT a tracking feature, which is also huge a miss. There is no reason for the LA Marathon to be using this app when better ones exist - and judging by the other reviews they’ve been using it for many years. Again, just embarrassing.
Runner tracking doesn’t work
11/07/2021

Guitrsol93
I would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race.
Runner tracking doesn’t work
11/07/2021

Guitrsol93

I would rate negative stars if I could. Absolute garbage of an app. Fails at its core purpose of tracking runners. Made sure to request following a runner in the LA marathon and confirmed that the runner accepted the request. App notes that I’m “Following” the runner but their location is nowhere to be seen. Good thing we noticed the other 1 star reviews and asked dad to carry his phone with him just in case. He didn’t want to carry the extra weight we’re glad we insisted. Events should completely stop using this app and move to a competitor. The $100+ entrance fees for participants should guarantee a seemless experience for families to accurately track and cheer them on at different points in the race.
Not very useful
03/17/2024

Pwnyboy14
I have a friend in the LA marathon and I was able to track his splits, but he is an Elite Runner and I wanted to see how he matched up to the leaders of the race. His time 35 kilometers into the races was a whopping 50 seconds ahead of the “first place” runner according to the leaderboards, but my friend wasn’t showing up on the leaderboards. I tuned into the livestream to see if he really was that far ahead, but he was not anywhere near first place. It doesn’t update all of the runners and it’s just so odd that the LA marathon decides to use their own app that barely functions compared to others.
Not very useful
03/17/2024

Pwnyboy14

I have a friend in the LA marathon and I was able to track his splits, but he is an Elite Runner and I wanted to see how he matched up to the leaders of the race. His time 35 kilometers into the races was a whopping 50 seconds ahead of the “first place” runner according to the leaderboards, but my friend wasn’t showing up on the leaderboards. I tuned into the livestream to see if he really was that far ahead, but he was not anywhere near first place. It doesn’t update all of the runners and it’s just so odd that the LA marathon decides to use their own app that barely functions compared to others.
Buggy
11/24/2020

DedAir
I was directed to this app for a virtual event which started Oct 7th. Neither my wife or me has been able to get it to open after we individually selected the race. The app starts to open, then closes suddenly. I am about to start reloading app again after deleting and starting over five times - here goes.UPDATE : Perhaps too many people were attempting to download to use for the FBI Agent Association Virtual 5K memorial event and contributed to the problems. At the time of the event the app loaded and both my wife and I were able to load and used for the event and the app worked flawlessly.

Developer Response
Thank you for your feedback. We were able to solve this issue and have corrected it with our most recent update. If you continue to have issues, please reach out to support@active.com so that we may troubleshoot and help.
Buggy
11/24/2020

DedAir

I was directed to this app for a virtual event which started Oct 7th. Neither my wife or me has been able to get it to open after we individually selected the race. The app starts to open, then closes suddenly. I am about to start reloading app again after deleting and starting over five times - here goes.UPDATE : Perhaps too many people were attempting to download to use for the FBI Agent Association Virtual 5K memorial event and contributed to the problems. At the time of the event the app loaded and both my wife and I were able to load and used for the event and the app worked flawlessly.
Developer Response 11/24/2020
Thank you for your feedback. We were able to solve this issue and have corrected it with our most recent update. If you continue to have issues, please reach out to support@active.com so that we may troubleshoot and help.

Performance enhancement and bug fixes.

Version 2.0.0

Apr 29

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics