BVG Tickets: Train, Bus & Tram

Name: BVG Tickets: Train, Bus & Tram
Rating: 4.5 (1446 reviews)
Author: Berliner Verkehrsbetriebe (BVG) - AöR

Buy a ticket to travel Berlin

Free · Designed for iPad

1.4K Ratings
Ages

4+
Years
Category

Travel
Developer

Berliner Verkehrsbetriebe (BVG) - AöR
Language

EN
+ 1 More
Size

35.1
MB

BVG Tickets is the official app for purchasing public transport tickets in Berlin! With BVG Tickets, you can buy tickets for trains, subways, trams, and buses directly from the official source. Purchase and download your tickets in the app and travel easily throughout Berlin. Whether you’re a local or a tourist, BVG Tickets has the right option for you. Fast, simple, and always convenient! What’s new? The BVG Ticket app has been upgraded! With a focus on refinement, the app has been optimized to enhance your experience. Familiar features remain, while key areas—especially the design—have been refreshed and improved. Check it out and see the difference! How does the BVG Tickets app work? - Download the BVG Tickets app - Login or register a new account - Connect your payment method - Select your desired ticket - Purchase your ticket - Download it instantly and save it to your app or wallet - done! Please note: BVG Tickets is solely for purchasing public transport tickets. For travel routes and connection details, please download our BVG Fahrinfo app. Pay for your tickets on the go: Skip the queues at stations and ticket machines! Simply link your preferred payment method—credit card, SEPA direct debit, Apple Pay or PayPal. Available tariff zones: • Berlin AB • Berlin ABC (C area includes, for example, Potsdam and Berlin Airport BER) All it takes to buy your next train, tram, bus, or subway ticket is to register with your email, password, and name—then you’re good to go! Already have a BVG account? Perfect! Just log in and start purchasing tickets. Do you already have a BVG account? Then you don’t need to register again! You can use your current account information to log in and purchase tickets. Tickets available on the BVG app: • Monthly pass (AB) • 7-Day Card (AB) • Monthly Ticket for Trainees (AB) • Berlin Ticket S (AB) • 4-Trip Card • 24-Hour Ticket • Single Ticket • Short Trip Ticket • Connection ticket • Tourist Tickets • Bicycle Ticket No matter where you’re headed—whether to Schöneberg, Kreuzberg, Neukölln, or Prenzlauer Berg—the BVG Tickets app has you covered. Just buy the ticket that fits your needs and get going! Save time, travel faster: Purchasing your Berlin public transport tickets through the BVG Tickets app means no more waiting in line. Enjoy faster, easier ticket buying, and skip the ticket counters and machines! Store your ticket in the app or in Apple Wallet - fast and easy! Make it easy on yourself: load your ticket into Apple Wallet and save yourself the hassle of searching in the app. You'll have it right at your fingertips when you check in. Pull out your phone, open your Wallet and go through security in seconds - no hassle. It couldn't be easier! We value your feedback: We love hearing from our users! For feedback or assistance, reach out to us at appsupport@bvg.de and we’ll respond as soon as possible. Accessibility disclaimer for the BVG Tickets app: https://www.bvg.de/en/subscriptions-and-tickets/all-apps/ticket-app/accessibility-disclaimer-ios

Ratings & Reviews

4.5

out of 5

1.4K Ratings

Wonderful app!
11/04/2023

Rachelinromevisiting
This app is a lifesaver! I made an account and set it up with PayPal. Now whenever I need a ticket, I just take out my smartphone. No need to waste time going to ticket machines, waiting in line at them, or getting out cash. The electronic ticket also shows the time left on it and all the records of your ticket purchases go on your credit card.

Developer Response
Hi! Thank you so much for your review! 💛
Wonderful app!
11/04/2023

Rachelinromevisiting

This app is a lifesaver! I made an account and set it up with PayPal. Now whenever I need a ticket, I just take out my smartphone. No need to waste time going to ticket machines, waiting in line at them, or getting out cash. The electronic ticket also shows the time left on it and all the records of your ticket purchases go on your credit card.
Developer Response 11/07/2023
Hi! Thank you so much for your review! 💛
Fined 60 eur because of this app
05/04/2022

Sconover
I habitually buy 4-ticket packs, and in the last year the transactions have gotten longer and longer (1-2 minutes of the spinner interaction - I might as well buy physical tickets) and nowadays even fail. Today I entered the train trusting that this was about to complete and it failed (all on wifi), and I was on a train with fare control and was given a 60 euro ticket. The app says that I have purchased tickets using a past credit card transaction, but no record of this visible in the app, nor any tickets are visible in app. To emphasize: this was all while being connected to bvg wifi.The only conclusion is that using this service in its current state incurs serious risk of getting fined, not to mention inconvenience because of the length of the transaction. This service used to work well but as of now is effectively broken and should not be used for day to day tickets, and I’m probably out 60 eur because of it.

Developer Response
Hi, we are sorry to hear that of course and our colleagues are constantly working on the performance of the app. At the moment we can only advise that you delete the app and download it again as this clears any old cache. Please note that you have to ensure that you are in possession of a valid ticket before entering public transport.
Fined 60 eur because of this app
05/04/2022

Sconover

I habitually buy 4-ticket packs, and in the last year the transactions have gotten longer and longer (1-2 minutes of the spinner interaction - I might as well buy physical tickets) and nowadays even fail. Today I entered the train trusting that this was about to complete and it failed (all on wifi), and I was on a train with fare control and was given a 60 euro ticket. The app says that I have purchased tickets using a past credit card transaction, but no record of this visible in the app, nor any tickets are visible in app. To emphasize: this was all while being connected to bvg wifi.The only conclusion is that using this service in its current state incurs serious risk of getting fined, not to mention inconvenience because of the length of the transaction. This service used to work well but as of now is effectively broken and should not be used for day to day tickets, and I’m probably out 60 eur because of it.
Developer Response 05/06/2022
Hi, we are sorry to hear that of course and our colleagues are constantly working on the performance of the app. At the moment we can only advise that you delete the app and download it again as this clears any old cache. Please note that you have to ensure that you are in possession of a valid ticket before entering public transport.
App crashes when you need it
03/15/2023

KJBerlin
Also for some reason you cannot buy an ABC ticket on the app. Twice when I’ve arrived at the airport been forced to use the ticket machines.Edit: I got a reply from the developer and apparently you can change the fare zone in order to buy an ABC ticket. This app needs improvement with UI and Ux if a user whose has purchased tickets with the app since it’s first released didn’t clearly understand how to access that feature. To clarify I was trying to use my four pack of AB tickets to buy a ticket into berlin from the airport , it did not work. (most likely because BER is in C.) Did I need to buy the C ticket first and then activate the AB ticket? Could the app tell me the next step instead of just locking me out ?

Developer Response
Edit 17.03.2023: Hi, it is correct that you cannot activate a section of an AB ticket in the C area with a C station and we do not advise to activate a section of an AB ticket and to buy an extension ticket in addition, as this is more expensive than buying either a single trip ticket ABC or, if you use the tickets more often a 4-trip-ticket Berlin ABC. --- Hi, that is not correct, you can buy ABC tickets with the app ;-), you need to choose the ticket you wish to buy and then click onto the field "fare zone", a pop up opens at the bottom of the screen where you can change from AB to BC or ABC.
App crashes when you need it
03/15/2023

KJBerlin

Also for some reason you cannot buy an ABC ticket on the app. Twice when I’ve arrived at the airport been forced to use the ticket machines.Edit: I got a reply from the developer and apparently you can change the fare zone in order to buy an ABC ticket. This app needs improvement with UI and Ux if a user whose has purchased tickets with the app since it’s first released didn’t clearly understand how to access that feature. To clarify I was trying to use my four pack of AB tickets to buy a ticket into berlin from the airport , it did not work. (most likely because BER is in C.) Did I need to buy the C ticket first and then activate the AB ticket? Could the app tell me the next step instead of just locking me out ?
Developer Response 03/17/2023
Edit 17.03.2023: Hi, it is correct that you cannot activate a section of an AB ticket in the C area with a C station and we do not advise to activate a section of an AB ticket and to buy an extension ticket in addition, as this is more expensive than buying either a single trip ticket ABC or, if you use the tickets more often a 4-trip-ticket Berlin ABC. --- Hi, that is not correct, you can buy ABC tickets with the app ;-), you need to choose the ticket you wish to buy and then click onto the field "fare zone", a pop up opens at the bottom of the screen where you can change from AB to BC or ABC.
Terrible
04/12/2024

jw12345
Paid once with Apple Pay, and it worked. Tried to buy a second ticket, and suddenly I need to login or register. Why? But I can’t login since I don’t have a password, and I can’t register that email address because it’s already being used (through SSO I assume). So I try to assign a password to it through the app, but apparently I have to login to do that! How? So I delete the account through the app, and try buying a ticket, but I still can’t use Apple Pay, since that email address is still registered somehow. Finally I’m able to register with my other email address (lucky that I have one), and login and buy a ticket. Hope I can buy a third one…

Developer Response
Hi, please contact us at appsupport@bvg.de to clarify this issue, that is easier and fast than here.
Terrible
04/12/2024

jw12345

Paid once with Apple Pay, and it worked. Tried to buy a second ticket, and suddenly I need to login or register. Why? But I can’t login since I don’t have a password, and I can’t register that email address because it’s already being used (through SSO I assume). So I try to assign a password to it through the app, but apparently I have to login to do that! How? So I delete the account through the app, and try buying a ticket, but I still can’t use Apple Pay, since that email address is still registered somehow. Finally I’m able to register with my other email address (lucky that I have one), and login and buy a ticket. Hope I can buy a third one…
Developer Response 04/16/2024
Hi, please contact us at appsupport@bvg.de to clarify this issue, that is easier and fast than here.

Improved app stability

Version 2.0.23

Jan 27

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The following data may be collected and linked to your identity:
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