Thinkrolls: Games for Kids 2-8 4+

Of course…

Hello! I just have a question, I don’t hate the app, just, the money you have to pay if you want to use the app! It looks fun, but it will stop you once you get to the subscription page! Well, I would try the “free 7 day trial” (which is a week) but, still! Well, I know your making money from doing this. Its just like the other sandbox games! Well, I’m sorry to say, but to free space, (kinda) I’ll uninstall this app, if you reply to this, I’ll read the reply, (if I can). That’s just the only problem. ⭐️⭐️⭐️ three stars, I could have not gave you three stars, but since of the subscriptions, it’s at a three star. I know this is the way you earn a lot of money, but, it’s too much! So yeah. Cool app, though!

Subscription Issues

The app is great, when it works. It would be a 5- star app, but the issues with communication, required permissions, and general inability to access a subscription have made me lower it.

I have had consistent trouble with the subscription for this app. After the free trial, I was somehow charged both the monthly subscription on my daughter’s iTunes account and the Annual on mine, which I only have to manage her subscription. After submitting something to address the double charge, she is unable to play on her tablet.

In order to login and access our subscription, I have to temporarily enable In-App purchases for her even though she doesn’t need to make them. When I log in with my avokiddo account, it takes us back to the page to purchase a new subscription.

I would like to see fewer permissions required, and the ability to get help when facing issues like this.

Developer Response ,

Hello, thank you for playing Thinkrolls Play & Code and for taking the time to share your feedback. It’s great to know that you like our app! We are sorry to hear that you are facing difficulties with the subscription process. We are more than happy to help you.

From what we understand, you started a free trial both on your device and your daughter’s device which are probably associated with two different Apple IDs. Apple automatically charges for a subscription when the free trial ends, unless it is canceled 24 hours before the end of the trial period. Apple also offers the ability to cancel and refund a purchase.

Thinkrolls Play & Code does not require any special permissions. We’d like to know more about which permissions you are asked to approve. The app also offers the ability to share a subscription with 6 family devices.

If you could reach out to us at hello@avokiddo.com with some more details, we’ll get the issues resolved for you immediately. It would help a lot if you could include your Avokiddo account email. Thank you so much.

Wonderful App, Great Company, Super People!

Thinkrolls is awesome! It’s engaging, teaches in a super fun way (the best way to learn is through fun!), and lots of many options to play. Both my kids and myself LOVE it. They can’t get enough. And the people are amazing! I emailed a question on a Sunday and one of the owners actually responded personally within hours. And responded quickly a few times since. Not only that but she was so kind, thoughtful and helpful. I’m impressed!! They now have a client for life and if you haven’t downloaded yet- DO IT!

Developer Response ,

Thank you so much for your wonderful review! We're overjoyed to hear that Thinkrolls has become a favorite for both you and your kids. Making learning fun is what we love to do, and we're thrilled you enjoy it.

We also appreciate your kind words about our team's responsiveness and helpfulness. It's our pleasure to assist and provide the best experience possible. Hearing that we've earned a client for life truly makes our day! :-)