TIAA 4+

I’ve been using the TIAA app for years and am very happy with it although it would be nice to have access to some other features offered on the web. I’d love to have a simple way to view available funds information for my class. The web offers this ability. The app only has close to this ability if you’re transferring funds or want to search for a fund when creating your tracking list. I’d love access to some useful forms and better yet the ability to fill them out in the app and print if needing notary witness, or submit if not. On the web and app it would be nice (if possible) to display on TIAA funds risk assessments.

I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with Tiaa. Im sure that should help prevent this issue from happening again to others.

The app is serviceable, and I appreciate that, but it’s not well designed. For example, the reminder about widgets comes up every time I log in. How many times do I have to choose “I understand” before it let’s me bypass it—or at least let’s me choose “Don’t show this again”? There’s a button saying you’d like feedback, but the only option is to dismiss (even though the button stays when I do that). I had to go through the app store to provide feedback. Given such problems, I use it only if I want quick, simple info, and use the website (which also has some design problems) for everything else. Of course, if spending money on redesign would be at the expense of personal client service (which is terrific) or returns on investments, living with the design problems might be preferable. Still, those problems may make it less likely that tech-savvy clients will put or leave funds in TIAA than in competitors with better app and website design.