Progressive 4+

I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate.
• the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that.
Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!

So like, I go to the app and no matter what I try to do the app opens Safari and goes to Progressive’s website. In 2019 when I was an employee with Progressive as a personal lines insurance agent we were always taught how open and intuitive the app is. The learnings and courses we did had GREAT examples of this. But the app isn’t, or isn’t anymore? What’s the point of an app if all you’re going to do is open my browser and throw me to the website. Luckily you guys have a system in place where I sign in automatically to the website, so that’s not a strenuous activity. 1 For someone that does shop around, and 2. who does want to pay a low bill while being with a good company, I get why you guys have an app, because everything is an app, but your app lacks the functionality of what an app actually is there for because you utilize your website. Anyways, 3* for switching over insurances today because I moved states and your insurance is actually great for a cost I have never seen in 10 years (I shop around every few months, we exist), but the app itself does not have the common driver like myself in mind and I’m better off going to the website in my laptop for policy information. (Example is prices next to coverages does not show up on the app and I have to switch the coverage amount to see the difference in money). App is great if you just want your insurance ID cards tho, like every other insurance app there ever is and ever will be.

Progressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings.