Nordstrom Rack: Shop Deals 4+

Great new app for Nordstrom rack

I know that this app is new for the Nordstrom corporation. They have always had the regular Nordstrom store app. But now since the pandemic hit, corporate has added the Nordstrom Rack app.

I feel it’s laid out really well. Not all apps are. Plus there are so many more items fir sale then you would see in your local Nordstrom rack. This opens the door to buying so many more products. Example: I didn’t even know they sold many of the pet, or home items.

Thank you Nordstrom corporate for finally giving your rack customers a way to buy via an app. The big thing people should know is that even though you can look on the App at the Haute merchandise, that Haute is a totally separate store. You can mix in the cart the way you can with Gap corporate stores. So customers need to realize that when buying even though you can bounce between the Rack merchandise and the Haute merchandise when looking on the app-These are two separate companies. You can’t mix and match gift cards etc. I learned this the hard way.

Not User Friendly

I have been almost exclusively an online shopper for nearly a decade now. I love the products Nordstrom sells, and it is great to get those products at a discount through Nordstrom Rack. However, the search/filter options in this app are limited, so you have to reserve quite a bit of time to casually shop for a range of items. If this were the only issue, I’d say it is worth it. However, the worst part of shopping on this app is that they don’t do price adjustments even when they have the item in the size you ordered available and regardless of how recently you purchased the product. I purchased an item less than a week ago, it has not yet arrived, and the price was just reduced by about 60%. I couldn’t get a price adjustment, and was offered to order a new one and return the one I ordered when it arrives. I don’t have a store nearby, which is why I shop online, and I asked to process the purchase without having a new one sent, and returning the other that was already on its way. That way, I won’t have to waste shipping on the new order and return shipments. The answer was, “No.”. I’m surprised such a large retailer couldn’t make that happen, especially one that claims to be eco-conscious. If any of you corporate folks are reading - you’d save a lot of business problem-solving this issue. In the meantime, I’ll be limiting my Rack shopping to avoid this kind of thing in the future.

Developer Response ,

Hi, Gobacktotheoldapp – We appreciate the feedback as it helps us understand what's most important to you, and helps us improve your overall shopping experience. Rest assured, your comments have been shared with our teams. Thank you for being a valued Nordstrom and Nordstrom Rack customer. - Ana

WORST APP AND SERVICE EVER!!!

I will never purchase from this company ever. The order is always delayed and now worst my recent order got lost from the shipper (as per their customer service). After i waited for more than a week, i still have to wait so more days from the last “movement/update” it had before they can do something (by checking from their warehouse, to check at the shipper’s end, submit report, etc). Only after that process before they can do something and “see if they can send a replacement or refund me” and if refund is needed i will have to wait for another 5-10 business days before i will be refunded! After waiting, exactly 8 days, i will have to wait for another 15 days to see if my concern will be resolved. Their app is NOT user-friendly at all -WORST APP EVER! No update whatsoever, they will provide tracking but upon directed to the shipper’s website there’s nothing there either to keep you posted. You will have to initiate on your own to follow up your own order because they do not provide their customer the status of their order. This will be the last time i will use this app and do business with this company. I cannot blame the CSR for being unhelpful, because it’s the warehouse people responsibility to make sure that orders are being processed and shipped efficiently! With all the bad reviews and ratings, you would think they will do something to improve their busines but No.

Developer Response ,

Hi, Jois Sarah – We're very sorry to hear this and appreciate you reaching out and sharing your recent experience with us. We value you as a customer and apologize for the let down. Rest assured, your feedback will be shared with the appropriate teams to help us get better. We are here for you at 1.888.966.6283 if any assistance is needed. -Ana