eDreams: Flights, hotels, cars 4+

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!

I downloaded the app and from day one it was an issue. I booked a flight and then wanted to change the date, I cancelled the original flight and booked another one. My old flight was still showing and I called just to make sure it had gotten cancelled and that there wasn’t any issue with it still showing. I never was able to talk to anyone and was on the phone for 18ish minutes. I hung up and at the end of the month received a bill for trying to talk to them since it was an overseas call. Again I never spoke to anyone just was on hold the entire time. That flight still shows to this day four months later. About a month ago I was going back on to give information to a family member of when the flights were leaving and it logged me out and wouldn’t let me back in I had the email and password saved in my phone and it would not accept it finally a day later I was able to get in. Fast forward to today and I can not view any of the flights that I have booked and mysteriously I can’t find my confirmation emails which I marked as important. The only flight that I can still see is the one I cancelled. Long story short horrible app I regret ever booking with them and I can’t believe they have an over four star rating. DO NOT USE eDreams.

The lack of customer service I received from this company is extremely sad. It has been 6 months since I require a refund on my trip that was cancel. It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming. Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund. But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.