I normally don’t even feel strongly about apps. But man, oh man. These reviews are pretty unfair! This is a great app for anyone who’s comfortable with basic decent graphic design, knows how to create an audience, and read metrics to improve the performance of their advertising. I’ve worked as both a part time social media manager for a nonprofit organization on a university campus, with upwards of 1.8k likes on the page being added to my tenure with the effective use of the ads and the Ads Manager. I’m now a supervisor at an authorized dealer of prepaid wireless service, and I use the app to run the promotions for a store in the Inland Empire region in California. Using the audience parameters, I’ve been able to increase our sales with very limited and strategic use of location-based advertising. It’s a good app. Keep it up!

So, when it comes to checking your data and staying in the know, this is great. But when it comes to actually managing ads, it suffers. Sometimes errors will pop up due to little mistakes like missing info or something, and when you’re looking for the place to insert the missing info, it’s nowhere to be found. I assume this is no issue when using a laptop, but why not just tell people if the errors they receive can or can’t be resolved on the mobile app. Or better yet, why is it that certain features (like choosing a beneficiary) simply aren’t able to be modified through the app? Sometimes we just want be able to do our work from wherever we are without having to keep a laptop on us. The apps SHOULD be able to allow you to manage these ads with the same amount of detail as the website. Not to mention, support is only fast when we’re talking about money. But if I have an issue with anything else, support is basically dead. Thank god Google platforms people who can help fix meta’s problems… but then I feel like I should just be advertising there instead of on meta.

I started advertising 2023 with my kitchen and bathroom remodeling company. One thing I noticed right away is they would send my ads to states that wasn’t in my 50 mile radius. Texas, Alabama, Colorado now y would I advertise there if I’m a local small business doing remodeling? I wouldn’t but all those people from different states I was charged for. Also when it’s set up to get new clients and your charged for every message that a potential client starts I don’t even have to respond I get charged for when responding to these potential clients they never respond back ever and not received one client from the ads that I’ve posted in a year not one because not one of them conversations back with me once they ask, can you tell me more information. I will never place the ad on Facebook ever again you can’t get a hold of customer service. They charge your card without you knowing it. So it isn’t like they are not already worth billions and billions and billions of dollars they had a stable from the little guy and then you can ever get your money back but let me take somebody’s money like it. I’ll be in jail.

Not only is the support for problem non existent & beyond generic but they don’t even try to personalize banning or solutions when they make a mistake & van the wrong person. Like they’ve banned me from paying for more ADs after I’ve already spent $200 I worked truly hard to get together as a single mother for my FB page that empowers women & is a support group that sometimes needs to use certain words like trauma or addiction simply to explain you can recover & spread hope. It needs to be case by case the trigger words. YET THERES PAGES ADVERTISING DEGRADING PHOTOS & CHILDREN IN NOTHING BUT UNDERWEAR CLAIMING ITS A KIDS LINGERIE LINE & THATS OKAY CAUSE ITS LABELED UNDER CLOTHING?! But I can’t provide a service helping women empower women & end bullying?! And instead of providing a solution to this error on their part I’ve spent weeks messaging just to keep receiving the same generic message for weeks. So now I’ve lost all my advertising money to this group just for it to shut down my ability to advertise & waste all of the money I have trying to make a life for my child & help create a world of hope. DONT WASTE YOUR HARD EARNED MONEY OR WORK FIND A BETTER ADVERTISING PLATFORM FOR SURE. WORST EVER AND I NEVER REVIEW THINGS BUT I HAD TO PREVENT OTHERS FROM ENDURING WHAT IVE ENDURED.