Fuze Mobile

Name: Fuze Mobile
Rating: 4.7 (4019 reviews)
Author: Fuze, Inc.

Calling, Meetings, Messaging

Free · Designed for iPad

4K Ratings
Ages

4+
Years
Category

Business
Developer

Fuze, Inc.
Language

EN
+ 4 More
Size

150.1
MB

Power every business conversation with Fuze Mobile on the go. Stay connected to coworkers, customers and partners anywhere, anytime on any device. Seamlessly communicate with one app using voice calling, video meetings, contact center, chat messaging and content sharing. Features include: • Calling over Wi-Fi, data or carrier with video and screen share • 4-digit extension dialing • Ad hoc conference calling • Multiple calls simultaneously • Visual voicemail with convenient notifications • Sending/receiving SMS and MMS text messages • Video conferencing with colleagues and external guests • Contact center agent queues and calls • Chat messaging with colleagues and invited guests • Quiet mode to disconnect outside work hours • iPad version for mobile only frontline workers • Available in multiple languages Fuze is a global cloud communications platform for the enterprise. You require a subscription to activate the mobile app. You may be invited as a guest to collaborate on Fuze for free. Follow us on: Twitter | @fuze | https://twitter.com/fuze IG | @fuze_hq | https://www.instagram.com/fuze_hq/ Facebook | @fuze | https://www.facebook.com/fuze/

Ratings & Reviews

4.7

out of 5

4K Ratings

Mobile app user
01/28/2022

SicNasT
There is NO way to tell if someone is calling my department(they called my company and chose the voice prompt option 1, meaning they require restoration services, so everyone in my Dept’s phones ring and they can speak to whoever answers first bc that person is available to assist them) or if they are calling my direct Fuze number/extension (meaning ONLY my phone is ringing). So I have NO IDEA if I can wait for someone else to answer should I be in the middle of something else (helping someone in person for example). Also every outgoing call I make displays my DIRECT# on the customers caller ID. Instead of the main # for the company. So if they return a missed call on a day I’m off they think the entire business is closed. When I’m calling a customer about their job they should be seeing the main company number so they can call back if there’s issues or a question and actually be able to speak to someone. Not leave a msg nobody may hear for 3 days & think the company ignores them. Half the time my calls are sent straight to voicemail bc nobody recognizes my direct line number and have no idea why I’m calling. Bc they called the company main number to setup their service
Mobile app user
01/28/2022

SicNasT

There is NO way to tell if someone is calling my department(they called my company and chose the voice prompt option 1, meaning they require restoration services, so everyone in my Dept’s phones ring and they can speak to whoever answers first bc that person is available to assist them) or if they are calling my direct Fuze number/extension (meaning ONLY my phone is ringing). So I have NO IDEA if I can wait for someone else to answer should I be in the middle of something else (helping someone in person for example). Also every outgoing call I make displays my DIRECT# on the customers caller ID. Instead of the main # for the company. So if they return a missed call on a day I’m off they think the entire business is closed. When I’m calling a customer about their job they should be seeing the main company number so they can call back if there’s issues or a question and actually be able to speak to someone. Not leave a msg nobody may hear for 3 days & think the company ignores them. Half the time my calls are sent straight to voicemail bc nobody recognizes my direct line number and have no idea why I’m calling. Bc they called the company main number to setup their service
Lacking common sense features
06/02/2019

Cars are heavy machinery
I log into 19+ phone queues in fuze, which it is NOT designed to handle—apparently my company has pushed to have our instance enhanced to function to our needs. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. And there is no documentation anywhere on the app permissions—why do you need motion & fitness access for a soft-phone?Fuze has the right idea with the UI and general features housed in a single client. I understand the mobile app is supplemental to the desktop client. But that shouldn’t mean a user loses access to certain features because of the different platform. There is a lot of potential here, it’s just buried. Realistically I think this deserves 1-star, but the Fuze dev team seems to be listening (or has been pressured enough) so that deserves a star on its own.

Developer Response
Hello, thank you for your candid feedback. We are sorry to hear the mobile app is not working well for you. You can in fact do warm transfer in the app as described here https://help.fuze.com/hc/en-us/articles/360011311273-Transfer-a-Call. We use the motion & fitness permission for safety reasons, to put you in "car mode" if you join a meeting while driving. Regarding queue support, we will make sure to pass along your feedback to our product team for evaluation and inclusion in a future release. For any other issues, please continue to work with your IT team to open a Support Case through Fuze Community.
Lacking common sense features
06/02/2019

Cars are heavy machinery

I log into 19+ phone queues in fuze, which it is NOT designed to handle—apparently my company has pushed to have our instance enhanced to function to our needs. The mobile app lags all the time and doesn’t display any of the queues like the desktop client. There is no way to do warm transfers, you can merge calls but if you hang up it kills the whole thing. The mobile app also doesn’t display which phone queue incoming calls are coming into, which has made it extremely difficult to troubleshoot issues with my help desk team and Fuze support. Fuze support is unavailable for end users, even for basic questions and issue reporting, as if any internal help desk team isn’t already busy enough that they need one more task on their plate to handle as middle-men. And there is no documentation anywhere on the app permissions—why do you need motion & fitness access for a soft-phone?Fuze has the right idea with the UI and general features housed in a single client. I understand the mobile app is supplemental to the desktop client. But that shouldn’t mean a user loses access to certain features because of the different platform. There is a lot of potential here, it’s just buried. Realistically I think this deserves 1-star, but the Fuze dev team seems to be listening (or has been pressured enough) so that deserves a star on its own.
Developer Response 06/26/2019
Hello, thank you for your candid feedback. We are sorry to hear the mobile app is not working well for you. You can in fact do warm transfer in the app as described here https://help.fuze.com/hc/en-us/articles/360011311273-Transfer-a-Call. We use the motion & fitness permission for safety reasons, to put you in "car mode" if you join a meeting while driving. Regarding queue support, we will make sure to pass along your feedback to our product team for evaluation and inclusion in a future release. For any other issues, please continue to work with your IT team to open a Support Case through Fuze Community.
So frustrating
03/20/2020

SmallFryAmI
I’m getting calls and that’s great but the issue being it rings, I answer, THEN it connects to the app and rings AGAIN before I can answer.Also, there’s no way to turn of the feature that prompts you to rate the call quality. It’s so irritating!m because I’m not doing that every call. Not doing it so make it a settings option I can opt out of. Sick of it.I personally hated switching from shoretel to Fuze. It’s been over a year and I still hate this application in comparison.

Developer Response
Hi, we are very sorry to hear you are having trouble with the app ringing. We addressed this specific bug in a subsequent patch 6.0.1. Please update to the latest version where this is resolved. If this happens again, would you mind using 'Report a Problem' in the app and sharing the case # so we can investigate? As for call rating prompts, you can easily turn them off in your user Settings > App behaviors > Call & meeting surveys > switch OFF. We hope this helps!
So frustrating
03/20/2020

SmallFryAmI

I’m getting calls and that’s great but the issue being it rings, I answer, THEN it connects to the app and rings AGAIN before I can answer.Also, there’s no way to turn of the feature that prompts you to rate the call quality. It’s so irritating!m because I’m not doing that every call. Not doing it so make it a settings option I can opt out of. Sick of it.I personally hated switching from shoretel to Fuze. It’s been over a year and I still hate this application in comparison.
Developer Response 05/01/2020
Hi, we are very sorry to hear you are having trouble with the app ringing. We addressed this specific bug in a subsequent patch 6.0.1. Please update to the latest version where this is resolved. If this happens again, would you mind using 'Report a Problem' in the app and sharing the case # so we can investigate? As for call rating prompts, you can easily turn them off in your user Settings > App behaviors > Call & meeting surveys > switch OFF. We hope this helps!
Freezes your phone
04/16/2020

Mollllllllllllllllls
My company required us to download this app to transfer calls from our desk numbers to personal cells when we all had to work from home during covid19. After using the app regularly for a week it froze my phone making it unusable. I couldn’t get it to shut off for an hour. This has happened to my two other coworkers so far. Other than completely making your phone useless, the overall quality is poor. The app when you call people or they call you sometimes will drop the call, or you can’t hear the other person or they can’t hear you. The sound seems generally fuzzy and sometimes will have delays. Have so many complaints about this app and would not recommend.

Developer Response
Hello, we are very sorry to hear about the calling issues you are having with the app :( We would appreciate an opportunity to assist you. The next time you encounter an issue, could you 'Report a Problem' from within the app, and share with us your case # so we can investigate? This allows us to look at your logs and troubleshoot the issue. Alternatively, you may ask your IT team to file a Support case on Fuze Community. We look forward to assisting you through the work from home period and beyond. Please stay safe.
Freezes your phone
04/16/2020

Mollllllllllllllllls

My company required us to download this app to transfer calls from our desk numbers to personal cells when we all had to work from home during covid19. After using the app regularly for a week it froze my phone making it unusable. I couldn’t get it to shut off for an hour. This has happened to my two other coworkers so far. Other than completely making your phone useless, the overall quality is poor. The app when you call people or they call you sometimes will drop the call, or you can’t hear the other person or they can’t hear you. The sound seems generally fuzzy and sometimes will have delays. Have so many complaints about this app and would not recommend.
Developer Response 05/01/2020
Hello, we are very sorry to hear about the calling issues you are having with the app :( We would appreciate an opportunity to assist you. The next time you encounter an issue, could you 'Report a Problem' from within the app, and share with us your case # so we can investigate? This allows us to look at your logs and troubleshoot the issue. Alternatively, you may ask your IT team to file a Support case on Fuze Community. We look forward to assisting you through the work from home period and beyond. Please stay safe.

Fixed a bug that caused the text of a SMS message to not be seen when it is sent with an image attachment

Version 6.26.1

10/31/2022

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Siri

Use this app with Siri to help you get things done.

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What’s New

Version 6.26.1

App Privacy

Data Linked to You

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