8x8 Work 4+

System works great

8x8 has many features that work well for our company such as multiple numbers and complete access on your cell phone or desk phone and has the ability to see on inbound calls what number was dialed. I would like to be a little simpler to change the outbound caller ID. It is done by logging into the admin console on your computer and changing it under the user info. If I am using the app on my phone and need to switch which number I am calling from to make another call then it is rather cumbersome going over to the admin webpage to switch it. Would be nice to have that feature with quick access in the phone app. Also, the system only allows you to be logged into one remote device at a time. I would like to be always logged into my phone and iPad at the same time but as soon as I log into a second device I am logged out of any place I was already logged into.

Developer Response ,

Thank you for taking time in reviewing our service. Regarding your caller ID concern, you may change it from the 8x8 work application from your computer by following this guide > https://support.8x8.com/cloud-phone-service/voice/work-desktop/changing-outbound-caller-id-in-virtual-office-desktop-5.9-new-experience. Unfortunately you can only log in one at a time. If you are logged in to 8x8 work on a pc and logged in to another PC then it will log you off, that is the same thing in mobile. Hope that helps!

Works but could be better

The app is really innovative and convenient for those that need to take work calls on the go. However, I wish the option to FaceTime people was not on the call screen. My cheek FaceTimes clients unfortunately often and then they try to FaceTime my cell number back and I don’t like that. I also would like to see an option to separate the calls from my cell call log and only see work calls in the app. Because it is easy to accidentally call a client back instead of my mother. Especially when my toddlers clumsy fingers are trying to make calls. And my personal calls get lost in the 65 work calls I get a day. Other than that the app is always lagging. It gets frozen on screens and won’t let me answer calls. Sometimes I see calls coming in on the computer app but it isn’t ringing through on my cell app. And the vm takes a while to update. The app has great features and potential to be a trail blazer. But there’s some key things like mentioned here that could really turnaround my overall view of the app and it’s overtaking of my cell phone.

Update

Please go back and reread my previous feedback along with your “developer response”.
My complaint was specific to this iOS app and I even clearly stated that the mobile app does not have the same transfer directly to voicemail feature that is on the desktop app and desk phone and you sent me a link directing me to instructions on how to transfer from a desktop app and a desk phone. The same thing happened when I called your tech support, it’s like no one understands that there are three options for using this program (cell phone app, desktop app, and desk phone) and two of the three ways give you the feature but the third (the cell phone) does not. Hence my review being in the AppStore, and specifically stating that it was for this mobile app.
Again, let me restate it: the desk phone and the desktop app have a feature where you can transfer a call directly to another extension’s voicemail, but the iOS app for iPhones does NOT have this same feature.

Developer Response ,

Thank you for leaving a feedback Jess! There is a way to transfer from the app, please use this link as your guide https://support.8x8.com/cloud-phone-service/voice/work-desktop/how-to-transfer-caller-to-the-voicemail-of-another-extension-from-work-desktop-or-desk-phone