RingCentral 4+

In today’s society phone calls are being screened and sent to voicemail more than being answered as people prefer text messaging. Having the ability to text clients from our office number has improved communications exponentially. Clients can discreetly answer during working hours or after work. They have a chance to think and research before responding and they have a written record to refer back to. The ability to answer calls remotely has been a huge positive as well. I can run the office from anywhere with no worries of missing calls, faxes, or texts. Awesome system allows for inputting names so I know who is calling and can answer them by name which increases their confidence and connection to our firm. Love this system!!!

So great to hear! Thanks for taking the time to share this review!

I was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app.

I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST!

I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!

Hi Kyli, please email us at review@ringcentral.com so we can escalate this to our fraud team. Thank you!

This app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow.

Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?

Hello,

Thank you for your feedback on the call quality reminder - our product teams will look into it and explore other solutions for it. Our customer's call experience can help us improve the product as we continue to learn and troubleshoot call quality issues as much as we can therefore it is important that we inquire about your call experience after each call.

As for which app to use - I would highly recommend using just the RingCentral App - not RingCentral Phone as we have fully integrated the phone features into the latest RC App. Please bear in mind that we have 2 existing desktop applications for the RC App - RingCentral Classic and the new RingCentral app.

Please download the latest version from here: https://support.ringcentral.com/download.html

Finally just to ensure that you're on the right version - the top bar banner should be a blue bar - that way you will know for sure that you're using the latest app. Please do not hesitate to reach out to me for any questions: Arthur.ng@ringcentral.com