giga! Best Telco in an App

Name: giga! Best Telco in an App
Rating: 4.2 (66 reviews)
Author: StarHub Ltd

Digital Mobile Service 5G eSIM

Free · Designed for iPad

66 Ratings
Ages

4+
Years
Category

Utilities
Developer

StarHub Ltd
Language

EN
English
Size

186.1
MB

Experience the Best Mobile Service with giga! Your Ultimate eSIM App for Apple iOS giga! 5G Feels Good. Connect seamlessly with giga! The ultimate mobile service on 5G eSIM that gives you more control and flexibility. No Contracts, Big rewards, and the best eSIM app for international travel. • Enjoy 5G nationwide with giga eSIM, now available on all giga plans - perfect for those looking for a 5G plan in Singapore • All giga plans come with 5G + eSIM + Free monthly roaming - your essential travel eSIM companion • Freedom to Choose: Our contract-free, SIM only plans let you pick what fits your needs, and change whenever you wish. • Real-Time Tracking: Stay in control with real-time data usage tracking. There are no excess fees and no bill shocks with giga! • Free Rollover Data for all plans: All giga plans come with free data rollover. Unused data gets automatically added to the next month, so you get the most out of your data plan. • #gigaSurprises: Be surprised and delighted with exclusive bi-weekly deals and rewards you can redeem straight from the app. • Stay Informed: Dive into the gigaBlog for insightful articles, tips, and tricks to get the most out of your mobile experience. • gigaRoam with Ease: giga lets you roam across various destinations with affordable rates. Explore the world without worrying about bill shock or excess charges. Perfect for those needing an overseas data plan. • Accessibility for All: We cater to everyone! giga includes features like text-to-speech and adjustable text size for a user-friendly experience. Download the giga app today, your go-to telco app, and enjoy the best #gigaexperience.

Ratings & Reviews

4.2

out of 5

66 Ratings

Good value for money!
02/27/2021

dan123AP
The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!

Developer Response
Thank you for your review and we’re glad that you’re enjoying your #gigaexperience! We love receiving such feedback from our happy customers! Also happy to share that VoLTE has been introduced for all customers free of charge since Sep 2021! ~Pamela
Good value for money!
02/27/2021

dan123AP

The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!
Developer Response 12/05/2022
Thank you for your review and we’re glad that you’re enjoying your #gigaexperience! We love receiving such feedback from our happy customers! Also happy to share that VoLTE has been introduced for all customers free of charge since Sep 2021! ~Pamela
Completely Unprofessional Service
01/06/2023

9QingYi
Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.

Developer Response
Hi hi Qing Yi, we're sorry to hear this regarding the external delivery team do rest assured I have already highlighted this to the team for improvements. Do in the future ensure you insert a local correct number to avoid international call charges. Glad to hear that you have received your giga SIM :) - Leera
Completely Unprofessional Service
01/06/2023

9QingYi

Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.
Developer Response 01/18/2023
Hi hi Qing Yi, we're sorry to hear this regarding the external delivery team do rest assured I have already highlighted this to the team for improvements. Do in the future ensure you insert a local correct number to avoid international call charges. Glad to hear that you have received your giga SIM :) - Leera
Bad Data Roaming & Subscription
02/22/2024

Advenight
This plan is both good and affordable for use in Singapore. However, one major drawback is that I cannot resubscribe to a cheaper promotional plan. Additionally, I would recommend others to purchase an overseas SIM card for data usage instead of relying on the gigaRoam plan. When I used it in Hanoi, I experienced frequent disconnections, with approximately 90% of the time being disconnected.
Bad Data Roaming & Subscription
02/22/2024

Advenight

This plan is both good and affordable for use in Singapore. However, one major drawback is that I cannot resubscribe to a cheaper promotional plan. Additionally, I would recommend others to purchase an overseas SIM card for data usage instead of relying on the gigaRoam plan. When I used it in Hanoi, I experienced frequent disconnections, with approximately 90% of the time being disconnected.
Too Many Bugs, Inconsistent Even When in SG
07/21/2023

Auden55555
Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)
Too Many Bugs, Inconsistent Even When in SG
07/21/2023

Auden55555

Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)

We’re continually improving giga! Best Telco in an App to enhance your experience with us. Keep your Updates turned on to ensure you are always up to date with the latest improvements. This version includes improvements in app performance.

Version 5.5

Oct 27

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content