H&M

Name: H&M
Rating: 4.8 (204959 reviews)
Author: H&M

Shopping

Free

205K Ratings
Ages

4+
Years
Category

Shopping
Developer

H&M
Language

EN
+ 23 More
Size

193
MB

Explore the latest styles in fashion, home and beauty with the H&M app. Discover inspiring collections and intuitive features that simplify the shopping experience — from instant search to real-time order updates. Features: Instant search: Quickly find any item with smarter results. Visual discovery: Snap or upload images for style suggestions. Save favourites: Build wishlists to shop and curate later. H&M Membership: Access points, perks and exclusive rewards. Track orders: Stay updated with real-time delivery information. Restock alerts: Find out first when favourites return. Seamless scanning: Scan in-store items to check sizes online. Experience a more streamlined way to shop — download the H&M app today.

Ratings & Reviews

4.8

out of 5

205K Ratings

Nope.
10/24/2019

shawty.fineee
I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS!I have a lot of things I want to buy but don’t want to go to the actual store
Nope.
10/24/2019

shawty.fineee

I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS!I have a lot of things I want to buy but don’t want to go to the actual store
Disney 100th disappointment
07/29/2023

Disney 100th
On July 20th I tried purchasing two of the Disney jackets and two over sized sweaters. Both in an extra large and a large. However, the my order wasn’t going through. I tried multiple times and still was running into complications. I checked my bank account and turns out I was charged multiple times. Just a little over $1300 was taken out. Although I did get refunded my money I still wanted to the items and still was lingering in my cart. Still running into problems with the purchase I was told by customer service that it wasn’t just me and that I.T. is working on it. Also told as long as it’s in my cart it’s saved. When finally able to purchase the items I went to check out just to find out that one of the jackets no longer has one of the size. Settling for both large sizes for the jackets I still went with the purchase. It was marked as delivered on Tuesday but only for three of the items which were too large jackets at one extra large sweater. The other large sweater was showing that it was being processed in the warehouse. But I still haven’t received anything. Then Thursday morning I noticed that it was marked that all items were delivered. I called customer service about all of this and was told an investigation was going to be open and looked into. This is a major concern for me seeing the items I purchased is limited and feels like I would not be getting my items that I paid for.
Disney 100th disappointment
07/29/2023

Disney 100th

On July 20th I tried purchasing two of the Disney jackets and two over sized sweaters. Both in an extra large and a large. However, the my order wasn’t going through. I tried multiple times and still was running into complications. I checked my bank account and turns out I was charged multiple times. Just a little over $1300 was taken out. Although I did get refunded my money I still wanted to the items and still was lingering in my cart. Still running into problems with the purchase I was told by customer service that it wasn’t just me and that I.T. is working on it. Also told as long as it’s in my cart it’s saved. When finally able to purchase the items I went to check out just to find out that one of the jackets no longer has one of the size. Settling for both large sizes for the jackets I still went with the purchase. It was marked as delivered on Tuesday but only for three of the items which were too large jackets at one extra large sweater. The other large sweater was showing that it was being processed in the warehouse. But I still haven’t received anything. Then Thursday morning I noticed that it was marked that all items were delivered. I called customer service about all of this and was told an investigation was going to be open and looked into. This is a major concern for me seeing the items I purchased is limited and feels like I would not be getting my items that I paid for.
Needs better accessibility and compatibility with voiceover
07/16/2020

Goku4321
So while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.
Needs better accessibility and compatibility with voiceover
07/16/2020

Goku4321

So while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.
Horrible Customer Service
08/17/2020

Cheerleader12234
I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.
Horrible Customer Service
08/17/2020

Cheerleader12234

I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.

The H&M app has been refined to give a more seamless shopping experience: Enhanced searches: Find favourites faster with updated search results. General performance tweaks: Minor fixes to keep everything running smoothly. Enjoy the latest update.

Version 25.44.1

6d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Diagnostics