Helpwise 4+
Shared Inbox for Email & SMS
SLABS Technologies Private Limited
Designed for iPad
-
- Free
Screenshots
Description
Make It Easier For Your Team To Manage Customer Conversations. Easily Handle Emails, SMS, and WhatsApp as a team.
As a business grows, it becomes a struggle to manage customer, sales or internal emails(billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works!
With SMS and WhatsApp Inbox features, your team members can provide support to tens of thousands of customers by efficiently sharing the workload with each other.
Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Distribute Work Load
Getting 100s of emails every day? Easily share these emails among your team members and reach Inbox Zero faster.
Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it.
Integrate With Business Tools
Automate processes & share information across your other business tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
In the nutshell, Helpwise is a clean, feature-loaded & made-for-business Gmail that we all wish for.
What’s New
Version 3.6.8
Fixed Inbound Call Issue
Fixed Unknown Caller Issue
Fixed Missed Call Notification Issue
Fixed known bugs
Ratings and Reviews
Lousy iOS app
For all that we are paying for HelpWise, they could at least have a decent iOS app. The app keeps getting stuck where it won’t load any data and there is no way to log out and back in without deleting the whole app.
Good on desktop, terrible app
We use Helpwise for our business and it's great. But the iPhone app is almost useless. Pages fail to load, error messages abound, and functionality is missing.
A long ways to go..
For those looking for an alternative to Helpscout that need a strong mobile app to provide support - this is not it. This app has a lot of little errors that make it unusable.
Overall, I believe Helpwise has a lot of potential, but everything feels unfinished. I'll be happy to update/change this review if things improve in the future.
App Privacy
The developer, SLABS Technologies Private Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contacts
- User Content
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- SLABS Technologies Private Limited
- Size
- 86.3 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2016-2023 SLabs Technologies Pvt. Ltd.
- Price
- Free