HHR Train 4+

App does work, you will run into a few problems before booking the tickets. I’d recommend you sign up before booking the tickets that was the only way I got to book my tickets.

App crashes multiple times when you try to create and account or book tickets, and when I managed to book tickets, never received the booking confirmation and failed to print tickets on the app. I went to the station to find out that I have no reservation at all, and ended up buying higher priced tickets due to time constraints. Not to mention I had to go through multiple crashes while standing in the station. After all, I get a bank statement for the original reservation that was never on their system per the ticketing officer in the station, and the new reservation i.e double charged on top of stress and burden to get the tickets. Lots of room for improvement. Forget to mention there’s no phone number to contact if you are calling from an international phone, and they respond to email after 2 days!!

I bought train ticket from Madina to Mecca.
Upon boarding, They said that my luggage is too large and I have to go their office and pay extra. I used the same luggage earlier in the year with no problems.
So I go the luggage office, they turned out to unrelated to train operator. They said I have to about $60 for 2 pieces. I had no problem but my luggage does not come with me on the train. They said the luggage will arrive at 10-11 PM to my hotel and was told to contact their office upon arrival Mecca.
In Mecca, they had no office, completely different company name. I was to I had to pay another $20 to get them delivered to my hotel. Which I had no choice but to do that. My luggage arrived 1:30 am.
What a scam these people are running.
I didn’t trust them to go from Mecca to airport, afraid my luggage will not get their for my flight. I took a taxi instead and was cheaper considering taxi cost from and to train station.

I will Never use them again. Scammers, liars, nothing but thieves.
Stay away.