The HSBC US app has been specially built for our US customers*, with reliability at the heart of its design.
Enjoy security and convenience with these great features:
• You can use Touch ID and Face ID on a supported iOS device.
• Future dated payments and transfers - You can now schedule future dated payments and transfers anytime, anywhere on your phone.
With the new app, new features will be introduced faster with more enhancements coming soon.
Getting started is easy!
• If you're new to online banking, you can now register through the mobile app
• Already a customer? Log on with your existing online banking details
Download the new HSBC US Mobile Banking app today to enjoy the freedom of banking on the go!
* Important note: This app is provided by HSBC Bank USA, N.A. for use by existing customers of HSBC Bank USA, N.A. only. Please do not download this app if you are not an existing customer of HSBC Bank USA, N.A.
HSBC Bank USA, N.A. is regulated in the U.S.by federal and applicable state laws and regulations.
Please be aware that HSBC Bank USA, N.A. provides the services and/or products available through this app to customers having an account relationship with HSBC Bank USA, N.A. HSBC Bank USA, N.A. cannot guarantee that the services and products available through this app are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U.S.
This app is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material or provision of such services/products is restricted . Customers availing of the services and/or products available through this app are required to comply with all applicable laws/regulations of their respective jurisdictions.
• Bug fixes and small enhancements
Ratings and Reviews
Much better, keep improving!
The app is much faster, and cleaner than the old one, which of course is a great improvement, and puts HSBC closer to their competition regarding banking apps in the US. Based on the bank’s information, it’s still in progress and more functions will be added. It’s still pretty basic but functional. I’d recommend adding some of the attributes of the old one: products information section, branch locations, money management tools, etc.
If more functions will be added, please be sure to maintain cohesion with the “quick, intuitive and modern” feel you are trying to convey through this new app. Will update my review in the future as the app is updated.
Developer Response ,
Hi, thank you for your feedback! We are looking at bringing additional useful features to the HSBC US app. Be sure to look out for new updates! We'll be looking forward to your reviews. ^TH
Bad but hopefully being improved
Previously this app was failing miserably for check deposit, my only reason to use it (because it’s what is not available on the computer) but it seems to have been been improved to the point where it is no longer totally unusable. I currently find it insanely difficult to use. The aiming for photographing the check is still extremely difficult and picky. There are corner guides and an outer perimeter but now you are not told or shown what they are actually for. (Previously instructions were that the four corners of the check had to be inside the corner guides. Now I think maybe the corners have to be outside those guides? It is _very_ frustrating to me that the app won’t let you snap a picture but decides when to snap one itself, and delivers directions like “move left, move right, move up” which are often wrong and make no sense. I am very good at aiming and holding a camera but the app still keeps fussing about aim. Now with huge effort I have managed to shoot both the front and back of one check and deposit it. Maybe with more effort I will learn what the app is looking for before it decides to snap a picture, and then the process would be manageable.
The developers responded to my earlier, worse, review and said they are working on addressing the problems I wrote about. The most glaring one has been sort of fixed.
I hope shooting photos of checks gets a whole lot easier, and I’ll add more stars to my review.
Developer Response ,
Hi Paul, we’re really sorry the check deposit function is not working as well as it should. We are aware of this, and we are working hard to fix this as soon as possible. Thanks for your patience, and please keep updating the app! ^TH
Useless cheque deposit feature
I reserve judgement of the basic user interface as it is going to take time to get used to it. It is definitely not an immediately apparent improvement over the older app. The big problem is the cheque processing. It took me several attempts to process two out of three cheques with complaints of trying to submit the same cheque again and the cheques not being readable. The third cheque refused to process. The format of the cheque is a little narrower than normal and the software just keep telling me to ‘fill the window’. If you fill the window in the top to bottom direction it complains that there are bit missing as the left to right is bigger than will fit in the target.
I never had these problems with the old app.
If HSBC want to see what an iPhone banking app should look like they should look at Bank of America. HSBC developers have a very long way to go to catch up.
Developer Response ,
Thank you for your feedback! Our new solution now automatically takes a screenshot of a check once it fits into the defined size criteria. It sounds like this particular check has slightly distinct dimensions which is impacting your experience. We will take this feedback to our IT team for review. We apologize for the issues this has caused you, if have any additional questions please contact us by starting a live chat with this link https://www.us.hsbc.com/. ^EC
- HSBC Global Services (UK) Limited
- 380.4 MB
Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © Copyright HSBC Bank US 2019
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