Verint Appointment and Queuing
Create exceptional CX
Free · Designed for iPad. Not verified for macOS.
Create a better customer experience (CX) with Verint Appointment Booking and Queue Management.
The Verint Appointment & Queuing app enables stores and bank branches to drive sales and deliver exceptional CX by seamlessly managing appointments, walk-ins and events.
Key software solutions:
• Appointment Booking
• Queue Management
• Event Management
All solutions are also available on any desktop browser.
To learn more or request a demo, visit https://www.verint.com/appointment-booking-and-queuing/
Already have a Verint Appointment & Queuing account? Download the app to start elevating the customer experience.
more Updates & Bug Fixes:
- Bug fix for multi guest appointment
- Upgrade internal library
- Push notification improvements
- Performance Improvements
View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.7 May 12
Updates & Bug Fixes:
- Multi-guest appointment support
- Upgrade internal library
- Fix bug click and collect profile UI
- Improve keyboard behaviour on edit questions in customer profile
View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.6 Apr 21
Updates & Bug Fixes:
- Optimized keyboard interactions for small‑screen devices.
- Redesigned the slow‑network notification to be more subtle.
View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.5 Mar 3
Updates and Bug Fixes:
- Introduced a new setting to switch between local and venue timezones, ensuring consistent time display across bookings, availability, and other areas of the app.
- Improved calendar and queue views to reflect the selected timezone setting.
- Reduced unnecessary data requests to improve app speed and responsiveness.
- Added a toggle to control the display of network error messages, giving users more flexibility.
- Fixed issues with advisor search during allocation changes.
- Restored functionality of queue search within the calendar view.
- Resolved advisor visibility and interaction issues after performing a search.
- Corrected formatting issues in privacy policy data to prevent errors.
- Fixed navigation problems when returning to the queue screen after completing customer actions.
- Ensured advisor details display correctly even when assigned from a different queue.
- Fixed to remember last login method.
- Improve event check-in error handling.
- Search filters now reset properly when switching between screens.
- Fix to see a confirmation when marking a customer as Arrived
- Queue loading and navigation are now much more reliable, even with large queues
- Searching for customers, advisors, or queues works more consistently across the app
- Customer details now clearly show when a question hasn’t been answered yet
- Follow‑up booking product selection now opens as expected
- Add‑ons on bookings are no longer removed when updating customer information
- Language options and attendee actions now behave correctly
- Login method and session are reliably maintained after app restarts
- Queue and calendar screens now correctly use your selected timezone
- Event Coordinator profiles and Click & Collect refresh now display and function correctly
- Multiple stability fixes to prevent crashes and loading issues
- General performance improvements across queue selection, feature flags, and API usage
- New QR code scan functionality to easily retrieve customer from Queue screen (accessible from search option)
View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.4 Feb 17
Updates and Bug Fixes:
- Significantly improve overall app performance by reducing memory usage (approximately 80% decrease over a 2-hour period), lowering battery consumption, and optimising CPU usage over time.
- Throttle API calls for queue refreshes to decrease the number of requests and enhance overall performance.
- Resolve multiple issues where certain screen areas were not clickable in specific scenarios.
- Fix navigation glitches when returning to the queue screen from customer details.
- Ensure after-service questions are displayed correctly for both Booking and Walk-in journeys.
- Fix an application crash that occurred when cancelling from the edit customer details question screen
- Improve application offline banner functionality
- Add more details errors for login failures via SSO and username/password
View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.2 09/15/2025
Updates and Bug Fixes:
- Account/Profile editing now available on smartphones (previously tablet-only)
- Success notification added for password changes
- Improved scrolling for customers and advisors on the queue screen
- Enhanced success alerts when assigning customers to server/concierge users
- Better caching for product icons and brand logos
- Offline banner displayed for logged-in users (based on remote URL status)
- Improved error alerts when setting calendar availability
- Increased clickable area for the navbar button for better usability
- Fixed issue when switching from SSO sign-in to username/password
- Improved animation performance when clicking the No Show button
- Fixed occasional bug causing app to load in portrait view on tablets
View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.1.0 07/29/2025
Updates and Bug Fixes:
- Disabling application offline banner, removing dependencies to Google domain
You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.0.4 05/07/2025
Updates and Bug Fixes:
- General performance and memory optimizations across the application
- New option to copy a customer's email or phone number to the clipboard from the Customer Details screen
- Pull-to-refresh gesture added to update the History list
- UI update: Enhanced styling for the "Push Up/Back in Queue" feature on the Customer Card
- Added detailed logging for socket connection statuses to support improved debugging
You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.0.3 04/30/2025
Minor updates and bug fixes:
- Resolved an intermittent issue where the drawer side menu items appeared disabled.
- Fixed navigation issues in the customer details view that affected certain actions, such as transferring a customer to another queue or updating their queue position.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.0.2 04/17/2025
Verint rebranding along with new features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
6.0.1 04/14/2025
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
5.1.8 09/05/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.7 07/29/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.6 07/15/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.4 07/02/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.3 06/27/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.2 06/20/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.1 06/17/2024
New features, improvements and bug fixes.
You can view full release notes at: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.1.0 04/09/2024
Phone component now correctly validates newest Australian numbers
5.0.4 03/06/2024
Break reasons and multi-venue selector fix
5.0.3 03/05/2024
New features, improvements and bug fixes
You can view the full release notes here: https://connect.verint.com/documentation/whatsnew/w/whatsnew/33844/what-s-new-in-retail-choreography
5.0.2 02/27/2024
New features, improvements and bug fixes
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
5.0.1 10/09/2023
Improvements and bug fixes
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
5.0.0 09/26/2023
New features, improvements and bug fixes
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
4.6.2 09/04/2023
Bug fix
You can view the full release notes here: https://support.qudini.com/en/support/solutions/articles/4000152543-qudini-store-team-app-release-notes
4.6.1 08/08/2023
Updates & Bug Fixes:
- Bug fix for multi guest appointment
- Upgrade internal library
- Push notification improvements
- Performance Improvements
View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing
more Version 6.1.7 May 12
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