Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time.

Use the Qualtrics XM app to:
1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering
2. Reassign, respond, and close the loop on support tickets
3. Receive real-time notifications so you can act before it’s too late
4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more
5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact

The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together!

About Qualtrics:
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps.

Have questions?
If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page:

What’s New

Version 2.36.0

This version includes several bug fixes and performance improvements.

Ratings and Reviews

4.6 out of 5
297 Ratings

297 Ratings

CX Anne ,

Simple and configurable

I’m able to easily see data any way I want (trends, text analytics, key drivers, charts). It has the ability to easily filter and share via any channel I want. Better yet - it has notifications that remind me to check in. Helps me stay in touch with customer experience while I’m on the go.

Rkwal ,

Fantastic App

This app makes it so easy to see all of our dashboard KPIs

ffgsy ,

Trash! Slow / doesnt work. Broken email system

Logged in to my friends account and nothing would load. Tried to make my own but their stupid no password just login with your email doesnt work. It’s trash so dont waste your time.

App Privacy

The developer, Qualtrics Labs, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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