My CenturyLink

Name: My CenturyLink
Rating: 4.4 (134899 reviews)
Author: CenturyLink, Inc

Productivity

Free · Designed for iPad

135K Ratings
Ages

16+
Years
Category

Productivity
Developer

CenturyLink, Inc
Language

EN
English
Size

44.7
MB

The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings & Reviews

4.4

out of 5

135K Ratings

Unbelievable
06/24/2022

oooooo nooooooo
As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .
Unbelievable
06/24/2022

oooooo nooooooo

As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .
Worst experience I’ve ever had with a company
09/19/2023

shawnadelgay
I have had Centrylink for over a year and I swear I get issues on average once every three months. Usually with the router not connecting to the NIU box. At random times the router will just decide to blink blue. Did I also mention our Ethernet is the only one that works? Out of the five technicians they’ve sent none of them are able to help me get the WiFi working. I work from home and do not have a car and am forced to pay to get to work through Uber every time this happens. Totally ridiculous. And the amount of time it takes for them to send a technician is insane. It is going to take a week for someone to get out here and that means I have to spend nearly 70 dollars a day both ways to get to work. I should’ve known I was in for it when they were setting it up and three separate technicians located my NEIGHBORS NIU BOX and without so much as a consultation assumed that it was mine and left without installing anything. Horrible company, horrible wait times, inconsistent service which is decent at best (when it works) and a total waste of 75-80 dollars a month. So frustrating and I can’t even switch because it would take weeks most likely to get a new provider and I literally cannot afford to do that. PLEASE DO BETTER

Developer Response
I apologize for any issues you have encountered with the internet. Please feel free to email us at talktous@centurylink.com with reference number 71556807, and we will be happy to assist. ~Cherie
Worst experience I’ve ever had with a company
09/19/2023

shawnadelgay

I have had Centrylink for over a year and I swear I get issues on average once every three months. Usually with the router not connecting to the NIU box. At random times the router will just decide to blink blue. Did I also mention our Ethernet is the only one that works? Out of the five technicians they’ve sent none of them are able to help me get the WiFi working. I work from home and do not have a car and am forced to pay to get to work through Uber every time this happens. Totally ridiculous. And the amount of time it takes for them to send a technician is insane. It is going to take a week for someone to get out here and that means I have to spend nearly 70 dollars a day both ways to get to work. I should’ve known I was in for it when they were setting it up and three separate technicians located my NEIGHBORS NIU BOX and without so much as a consultation assumed that it was mine and left without installing anything. Horrible company, horrible wait times, inconsistent service which is decent at best (when it works) and a total waste of 75-80 dollars a month. So frustrating and I can’t even switch because it would take weeks most likely to get a new provider and I literally cannot afford to do that. PLEASE DO BETTER
Developer Response 09/21/2023
I apologize for any issues you have encountered with the internet. Please feel free to email us at talktous@centurylink.com with reference number 71556807, and we will be happy to assist. ~Cherie
DO NOT RECOMMEND
03/24/2022

Staceyfields53*
Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service I’ve ever had. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account🤦🏻‍♀️ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..

Developer Response
Hello Staceyfields53*I am sorry to hear about the ongoing issues with your service. If you please email us at talktous@centurylink.com and use reference number 28354922 we will be happy to help you with getting the issue resolved. - Josh
DO NOT RECOMMEND
03/24/2022

Staceyfields53*

Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service I’ve ever had. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account🤦🏻‍♀️ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..
Developer Response 04/14/2022
Hello Staceyfields53*I am sorry to hear about the ongoing issues with your service. If you please email us at talktous@centurylink.com and use reference number 28354922 we will be happy to help you with getting the issue resolved. - Josh
Still waiting for my Service??
01/13/2024

Most Satisfied CL Customer
So I was basically forced into using this internet provider due to moving into apartments that strictly requires that service provider. On about Tuesday the 2nd of 2024, my modem was dropped off at my apartment room, so I downloaded the app and followed directions, expecting my service to come in so I could start using wifi. After around 3 failed attempts at this step by step process on the app, I tried calling customer service (which I hate to say but is easily the worst customer service I have ever received) just for them to drag me through a 5 hour mixture of being transferred and put on hold to worthless conversations about the account associated. All in all, not a singular option on that list of troubleshooting tips did a single thing for me. Eventually after 9 hours nonstop of calling them I finally got my answer which was “Your Modem wont be activated until the date it was supposed to arrive.” So flash forward to now… It’s been 8 full days without wifi connection, and another 2 on the way because apparently “they can’t make it out here to figure it out.” Basically, if you can do anything you can to avoid Century Link, I would do that.

Developer Response
I'm sorry to hear that you've experienced issues with your internet installation. Please feel free to contact us at talktous@centurylink.com with reference number 78709910 in the subject line and we will be happy to look into this issue. -Kristin
Still waiting for my Service??
01/13/2024

Most Satisfied CL Customer

So I was basically forced into using this internet provider due to moving into apartments that strictly requires that service provider. On about Tuesday the 2nd of 2024, my modem was dropped off at my apartment room, so I downloaded the app and followed directions, expecting my service to come in so I could start using wifi. After around 3 failed attempts at this step by step process on the app, I tried calling customer service (which I hate to say but is easily the worst customer service I have ever received) just for them to drag me through a 5 hour mixture of being transferred and put on hold to worthless conversations about the account associated. All in all, not a singular option on that list of troubleshooting tips did a single thing for me. Eventually after 9 hours nonstop of calling them I finally got my answer which was “Your Modem wont be activated until the date it was supposed to arrive.” So flash forward to now… It’s been 8 full days without wifi connection, and another 2 on the way because apparently “they can’t make it out here to figure it out.” Basically, if you can do anything you can to avoid Century Link, I would do that.
Developer Response 01/17/2024
I'm sorry to hear that you've experienced issues with your internet installation. Please feel free to contact us at talktous@centurylink.com with reference number 78709910 in the subject line and we will be happy to look into this issue. -Kristin

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes: • Minor updates and stability fixes. As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp

Version 5.4.8

5d ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
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