I can’t report a problem with the app so this was my only method of providing feedback (and reporting problems) with the app. It’s ok. Relatively user friendly, but can definitely benefit from a UI/UX refresh. Some examples of frustrations are:1. Filtering: the filtering function doesn’t work. Even when I choose to filter by only available items, it still shows me unavailable/sold items. It’s incredibly frustrating. I’ve tried restarting and deleting and re-downloading the app and nothing has worked. This should be updated to provide proper listings and resolve frustrations. 2. Info architecture: Nothing is in order. For example: I tried to search for a shoe and filter by shoe sizes. The first size I could filter by was 7. Then it was 8, 9, then 6. Then 7.5, 8.5 and then 6.5. That makes zero sense. Your information architecture needs updates to add value to a user who is searching your site. 3. Search results: I’ll search for a shoe and a plethora of bags will appear, even from other designers who aren’t even included in the search name. There seems to be something going on in the backend with search results. I’m sure this may be done to advertise other designer options but I don’t want that..if I’m searching for an LV shoe, I want an LV shoe. Or at least LV items. I don’t want to see YSL bags in that search. Please update the app. User research, both evaluative and generative research would add so much value to your app and in turn you users.

I had a limited edition cherry Louis Vuitton tote that I’d purchased over 10 years ago that I’d never used. I was trying to sell on marketplace and asking $500 for it but no one seemed to be interested in purchasing the bag. I then came to rebagg and within 7-8 days had the bag priced, had an offer and a check in the amount of $600 on the way to me. I gladly took it. I’m just now revisiting the site as I see they have introduced Clair-making it even easier to sell my authentic items. I will be clearing out my closet soon and getting ready to stack some extra cash in the place of the items I no longer want or use.

1) The customer service chat feature in the app is a joke. You enter your message and *every* day it tells you they’ll be back online “tomorrow”. My message remained unread for 4 days, essentially letting the clock run out from the 7 day window we have to return an item. My case was unique and I needed to talk to a human. No luck. Couldn’t get a person via phone, via chat and couldn’t even get the courtesy of an email reply either. Insanely unprofessional. Never shopping with Rebag ever again. 2) Once you buy an item, all the photos are then blurred out, which is frustrating if you need to then relist the item (be it there or elsewhere). Other sites retain access to the images. It’s an annoying aspect of the user experience that further demonstrates lack of thoughtfulness towards customers.

I have done business with Rebag for years. The first issue I have with them and have to use Customer Service the experience is AWFUL!! I purchased a Burberry Bucket Hat from Rebag. The listing details and measurements said Large but the photo was a Medium. I chatted with Customer Service - Lisa via messenger to confirm what size the item was before purchasing and the rep Lisa told me the measurements were correct and the hat was a Medium, so I ordered. I get the hat and the measurements are NOT correct because those measurements were for a Large, not the Medium. I returned the item. HOWEVER, they ONLY refunded my money of the item. They DID NOT refund the $20 Shipping Fee each way, totaling $40! Why should I have to pay shipping for their mistake??? I have been trying to get my $40 refunded for weeks and keep getting the runaround! It’s UNFAIR and I will NO LONGER do business with Rebag!