APPatient 12+

I was skeptical about this app due to the abundance of recent negative reviews. After downloading the app and completing the registration myself, I can only conclude that the issues others experience are due to user error, incomplete setup of initial patient info by their doctor’s office, or incomplete instructions provided by their doctor. I had no issues with signup and login. All information that I had already provided to my doctor was available. My pharmacy on file with my doctor’s office was already set up for me. It was honestly a breeze. I haven’t had an opportunity to try any of the other features, but thought I would at least leave a positive comment on the signup process, as this seems to be the source of frustration from most of the reviews.

We're so happy you're enjoying; thank you for sharing.

My dermatologist uses the APPatient app while my family doctor, urologist, and orthopedic doctors all use MyChart. MyChart allows me to scan my insurance cards, and shows my vaccines, prescriptions, lab tests, etc. MyChart also links up to my fitbit, veriosync, and Withings accounts so it tracks my daily steps, weight, blood pressure, heart rate, and blood sugar. As you can see MyChart is a much more useful app than APPatient. I finished copying all of my prescriptions into APPatient. I selected my pharmacy Kroger in Marysville, OH and it showed the pharmacy location on Google maps but it was unable to save the pharmacy as my preferred pharmacy.
I had entered all of my prescriptions into APPatient. When I showed up for my appointment the receptionist had me fill out all of my prescriptions on a paper form. I asked her why the paper copy since I had entered all my prescriptions into the app. She said that none of my prescriptions were showing up. I opened the app and showed her that all my prescriptions were there. She claimed that the app rarely works. The dermatologist Dr. Koriann Reed also told me that the app is very poor. It only really works for billing. She agrees that MyChart is a much better app but her practice uses APPatient.

Thank you for your review. We are sorry to hear about your experience but really appreciate you bringing this issue to our attention.

Otherwise routine app interaction but doesn’t work w my Mac, just the phone. And, the Terms of Use and the Privacy Practice links on the phone don’t work. So I read those ouside the and learned they have a host of advertising partners who receive cookies (HIPPA compliant parameters)but that you may opt out by sending an email to their support. I did.

Separately, I sent a message about the glitch with their links and that I look forward to a version that’s compatible with Macs. Modernizing Medicine’s response was that they don’t offer support to patients but I should take up my concern with my provider. As if the doc or her office treat software problems, or there’s time in my visit to discuss it.
2-Star rating because the mundane part of the app, my info (except insurance, which it doesn’t update!) acted normally. Oh, and the “I’m here!” function the app texted me to make sure I used it didn’t convey the message—not sure where that failure lies.

We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review.