Publix Pharmacy 4+

I would say this is the worst part of Publix Pharmacy, but the pharmacist where I go claim they know nothing about this App and to contact the web developer. Doesn’t there need to be some cross training for them since I don’t get all my notifications. It’s not that user friendly when you first change to it from a previous pharmacy. I’ll have prescriptions that I’m not able to see. Lots of times I’ll be waiting for it to go off so I can pickup meds but it doesn’t always happen. I just get the run-a-round answers like above.
I’d love for the app to work similar to my previous pharmacy…Walgreens. There may be better ones but I do miss that there’s no way to click on your prescription name and it shows what it is for and all the pertinent information about it and safety information including storage and what not to mix it with, or certain food/drink that it can’t be taken with etc…
It would also be nice to darken the text bc it can be difficult to see.
Does this App ever get updated? It really needs some help!! Thank You!

We’re always working to update the app, making your experience even better. We will share your thoughts with our development team. We value your business and thank you for taking the time to post. -Kaitlynn

App is very slow every time I open, no matter if I’m on a WiFi network or my phone data. It’s slow to initially load and then slow again when I try to view the prescriptions tab. This has been the case for months.

There is no option to add a note to a prescription request nor is there an option to contact the pharmacist via the app (other than by phone call). Both of these features would be appreciated. It seems the pharmacy isn’t able to send messages via the app either. Example: I had an rx that the doctor just sent that said “in progress” for almost a week. I finally called the pharmacy and was told that insurance didn’t cover it and they “probably” had been waiting for the doctor to respond. Meanwhile, I’m assuming they are working on filling the prescription and it would be ready soon. If the pharmacy had the ability to send a notification or comment on the refill request I would have known the status and saved a phone call having to bother the very busy pharmacy.

Hi there. Thank you for taking the time to share your suggestions with us. We appreciate customer feedback as it helps us make enhancements in the future. We will share your thoughts with the team and consider them for future updates. -Allison

I never knew there was an app before this standalone version came out, so my standards and expectations are probably different. Also, I'm using an iPad, not a phone.

Having said that, I was thrilled when this app came out! Yes, there are still times I will revert to calling in a refill because it's faster to do, and you can leave a voice mail requesting an earlier pickup time. So, one improvement for the app might be a place to leave a comment or request.

But the other point I wanted to make is this: I take over 20 prescriptions for a chronic illness. Until you have tried to manage that many prescriptions, all with different doctors, different dosing schedules, etc., you cannot imagine how difficult and time-consuming it is, especially when you already are not well, and don't have the energy to do it.

So, for me, I'm not so much interested in scanning a bottle. What I am just thrilled to have from this app is access to the information such as date last filled, refills remaining, etc. It is SO much easier than trying to locate and check each one of my bottles. Perhaps this is a different perspective on the value of this app. Yes, it could be improved, but I'm grateful for what I have!

Thanks so much for taking the time to share your comments with us. We value our customer's voice and are always looking for ways to improve the app experience. Your feedback will be shared with our development team. Thanks for shopping with us! -Matt