athenaPatient 17+

The athenahealth Patient App

athenahealth

    • Free

iPhone Screenshots

Description

athenaPatient is only available for patients whose healthcare providers have instructed them to download and use the app.

Access your health information and communicate with your care team anywhere, anytime.* athenaPatient is a convenient, mobile resource that allows you to:

- Log in quickly – Facial recognition and touch ID make log in easy while keeping your data safe.

- View test results – Access lab, imaging, and other medical test results as soon as they become available.

- Message your care team – Contact your care team whenever you have questions through quick, secure direct messages.

- Self-schedule appointments – Book appointments with your care team and view upcoming visits beyond regular office hours. Your provider(s) must support Self-Scheduling to use this feature.

- Check in before your visit – Easily check in for appointments and save time by completing any necessary documentation before your arrival. Your provider(s) must support Self Check-In to use this feature.

- Attend virtual visits – Easily initiate and attend telehealth visits with members of your care team. (Your provider(s) must support virtual visits through athenaTelehealth to use this feature)

- Get directions to appointments – Driving directions show you how to get to your next medical appointment.

Please note that you must have an existing athenahealth Patient Portal account to use athenaPatient.

Once you’ve downloaded and launched athenaPatient, you must log in using the same email address and password you use to access your provider’s athenahealth Patient Portal to begin using the app. It will ask if you want to enable Face ID or Touch ID. Enabling either of these features will save you from having to enter your login information every time you want to use the app.

If you do not have your Patient Portal account information, your healthcare provider(s) may offer Patient Portal access through their website.

If you’re having issues finding your healthcare provider’s Patient Portal, you can contact their office for the correct URL, or to request an email invitation to their Patient Portal.

* The athenaPatient app is only available for download and viewing information in the United States for patients of healthcare providers on the athenahealth network.

What’s New

Version 1.16.1

- Bug fixes and improvements

Ratings and Reviews

2.2 out of 5
205 Ratings

205 Ratings

Ron Heiby ,

Loses Its Mind

If we want to compare this against the mainstream of properly designed apps, it doesn’t stack up well. Against other apps for communication with a medical practice, kinda meh. But if you want to use a phone app and this outfit is what your doctor chose, you’re pretty much stuck with it. The main problem with it is that you can be in the middle of, say, entering a long message to the medical team, and have to switch over to a different app, perhaps with the intention of doing a copy/paste. And when you come back to this app, it has completely lost the plot and you have to start over again. Or do what I did and access the web portal instead. Recently, the app has been sending me notifications to check in for my upcoming appointment. But when I tap the notification it just takes me to the page that shows my next appointment in over a month. Trying to send in-app feedback fails, saying that the address doesn’t exist.

Developer Response ,

Hello Ron, thank you for your feedback. We are working to add additional features to the app in future versions. The issue you've described of navigating in and out of the app while composing a message sounds like built-in security that locks the app when navigating away from it to protect health information. This is intended functionality but we'll share your comment with our Product team for consideration. We apologize for the inconvenience. - athenaPatient Team

Bluey229 ,

Horrible

This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors.

I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message.

Developer Response ,

Hello Bluey, we are sorry to hear the struggles you've been having with the messaging system. Are you able to update your review with more detail around what's occurring when messaging doesn't work for you? Do you get an error message or are you unable to select a location or provider to send the message? - athenaPatient Team

soprano 1/2 ,

Willing to upgrade my review once app improves

I’m not sure how long my doctor’s office has been using this system. If I don’t have a way to contact them to reschedule from within the app, what’s the point of using it? I tried to look up app support before writing a review, but all the link did was to open a web browser that I guess is the app company’s main homepage, which seemed more geared to marketing than actual user support for the patient app. When I tried to login through a browser on my phone, it keeps opening in the app. If all these comments help tech to improve the app, I will revise my review.

Developer Response ,

Hello Soprano, thank you for your review. It sounds like you're having issues with sending a message to your healthcare provider in the app. Are you able to update your review to be more explicit about the issue you're having? Is it that you're unable to contact your healthcare staff via the app? - athenaPatient Team

App Privacy

The developer, athenahealth, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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