BlueCross BlueShield Tennessee

BlueCross BlueShield of Tennessee

    • Free



The BlueCross BlueShield of Tennessee app makes it easier than ever to get the plan information you need, when you need it.

With our fresh, user-friendly design you now get:

+ Faster Login: Touch and Face ID login means no password memorizing
+ Live Online Chat: Get help from a live agent on your care team
+ All Your Details in One Place: All your plan coverage and costs are front and center
+ Digital ID Card: See and share your Member ID card with a single tap
+ Find Care and Costs: Find providers near you and how much you might pay for their care
+ Easy Telehealth Access: Easy-to-find link to make virtual doctor appointments

Download the BCBSTN app today to get the details you need to feel confident about your plan and your health care.

What’s New

Version 7.9

Updates to chat, new push notifications and improved provider search

+ Live chat updates
+ New “award” filter for Get Care
+ Push notifications for important plan updates
+ Maintenance messaging and alerts on the login page
+ New features to help you find lab facilities

Ratings and Reviews

3.8 out of 5
96 Ratings

96 Ratings

Stuart Wooten ,

Chat Disconnections

I love the new app! It has a great user interface and the live chat helps stay up to date. When you switch apps, it disconnects the chat and you have to start again which is annoying when you are trying to get answers. The app desperately needs the background app refresh function on iOS. If there wasn’t that issue, it would be an 5 stars! Grateful for them investing in the development of the app and have faith this will be resolved

BadWolf2112 ,

Terrible user experience

The UI still needs a lot of work. Navigation in the provider search is particularly painful. The search results only return about ten listings at a time. When you reach the bottom of the list, you often need to wait about a minute for the next batch of ten doctors from the list. If you open a search result, you can't read any reviews. Save yourself the frustration and just search for doctors in Google maps, read their reviews, then go to the "get care" tab to search for the doctor by name and see if they're in network.
The information about the doctor is quite out of date here, too. I found many listings which said the doctor is accepting new patients, but that wasn't true. I also have found several listings for doctors who moved away from the listed location many months ago.

Developer Response ,

Thanks for reaching out, BadWolf2112. We’re sorry to hear you’ve had a negative experience. We'll share your feedback with the appropriate team for further review. If you’d like to provide more information or to speak with someone about these issues, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.

MEH1 ,

Unable to view ID card

Updated. Problems have spontaneously resolved. Thanks for reaching out and fixing the problem.

I am suddenly unable to view my ID card. I was able to do so last week now I am not. There is not a link or a button in the app to do so. Please fix ASAP please. Thank you. I will update my review once this major issue has been resolved.

Developer Response ,

Thanks for reaching out, MEH1. We’re sorry to hear you’ve had a negative experience. This has now been resolved for members. If you are still experiencing issues and would like to speak with someone, please email your name, member ID and phone number to mobileapp_GM@bcbst.com.

App Privacy

The developer, BlueCross BlueShield of Tennessee, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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