The TennCare Connect app is for Tennesseans who have applied for or are receiving insurance through TennCare, CoverKids, and Medicare Savings Programs. From the convenience of your smartphone, you can access many of the self-service features of TennCare on the web.
Manage and view your cases anytime you want – right from your phone. You can use the TennCare Connect app to check the status of your case, review your health plan information, view your letters, or send us a photo of required documents. If eligible, you can update your contact information, household information, add/update pregnancy records, and add/update your assisting person. You can also add/update your household’s employment income, self-employment income, or other income (not from a job). Eligible users can now renew their benefits directly from the app.
Our app works best with smartphones.
FEATURES
View your cases:
• Setup a new TennCare Connect account if you don’t already have one
• Check the status of your coverage
• Review your health plan information
• Find out if it’s time to renew your coverage
Log in securely:
• Log in to your TennCare account using Face ID to quickly access your account information
Manage account settings:
• Change your password
• Change your email
• Change your security questions
• Sign up to go paperless and view letters we send you
• Enable or disable Face ID authentication
Manage documents:
• Upload photos of the files or forms we need from you
• View submitted documents and documents that were mailed or faxed
Report changes about your household:
• Add or update your phone number(s)
• Update your mailing and home address
• Update relationships in your household
• Add or update your other health insurance
• Add or update pregnancy records
• Add or update your case’s assisting person
• Add or update your household’s employment income, self-employment income, or other income (not from a job)
Renew your benefits:
• Start, continue, or submit your renewal
View your appeal information:
• Check the status of your appeal and upload documents
• Add a reminder of your scheduled appeal hearing to your smartphone calendar
TennCare is committed to making it easier for you to manage your benefits. Leave a review and tell us what you think about the TennCare Connect app. We will use what you tell us to make the app better.
If I don’t login online every single day the app locks me out and says disabled due to inactivity. Sometimes I can’t log in every day. This needs to be fixed because I’m tired of calling the number and changing my password just to login once and then be disabled the next day!
Developer Response
We’re sorry you are having trouble accessing the TennCare Connect mobile app. If you continue to have issues, please call us at 855-259-0701.
I absolutely hate this app
Carolyn D Smith
It’s the most complicated app I have ever seen. There is to many of the same letters dated on the same day coming in my physical & my app mail box. Saying the same thing but asking you to do what seems to be it over and over again. I submitted documents after documents,but I still get letters and request stating I haven’t. I call they tell me everything is good. Just wait on my certified letter about my appeal’s dates and time.. It’s sooooooo confusing! It literally gives me a headache to deal with it. Be completely honest I can’t tell from the app or calling what the heck I am doing. So no sign of any progress … I feel Like I am running in circles and chasing my tail….
Developer Response
Thank you for the feedback. We hope you were able to get the information you needed. If you still need help, please call us at 855-259-0701.
App usage
HG (tv)
This is a terrible app. They ask you to take a pic of a document they want yet it never lets you upload it! I go to the website and try to do it there and it takes me 45+minutes and I’m still not done because the website makes it almost impossible to upload one photo! And yes I use my iPhone versus a computer because I don’t own one, so if it’s a matter of ‘using a computer is easier and more convenient’ no. I don’t have access to a computer, that’s why I own an iPhone, so I dont need to purchase a computer. Update this and make this user friendly geez!
Developer Response
We are sorry you experienced issues while uploading documents. If you still need help, please call us at 855-259-0701. If you encounter this problem in the future, you can also mail or fax your documents to TennCare.
Basic info
darlinU
It gives you options and when you tap it it give you other options that has nothing to do with the first option. The information for the insurance doesn’t have anything like benefits, providers or another link that takes you to it. I do like being able to submit my information. I guess I just expected a bit more information.
This update includes a revised flow for your identity verification process and provides usability improvements.
Version 3.5.1
The developer, State of Tennessee, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Identifiers
Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
