athenaCapture 17+

Upload issues

We are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way.

Works great

I like using it to document rashes, lacs, diabetic feet etc. I wish it had an overlying ruler or other marker as a reference. I do show patients what I’m doing and demonstrate that no photos remain on my phone. I don’t think it works as well for document uploading. There generally is a shadow cast on the document and unlike the scanner apps it does not change to a PDF file.

2 major issues make this useless

athenaNet forces the photos you add into a short and wide aspect ratio for display in the chart. It is very difficult to take a useful photo with that size and shape. Allowing the height to be flexible to support any aspect ratio would be a huge quality of life improvement.

Additionally many of us take pictures when seeing patients and then import them later when writing documentation. This app does not allow selecting an image from the device to import, only lets you take one from the camera.

Developer Response ,

Hi, We apologize for the issue you are having! Could you send details of what you are experiencing mentioning this review to our customer support at athenaCapture@athenahealth.com? We'll get you up and running.