athenaText 17+

Athena text is great and deserves a 5 Star, but the issue is the APP doesn’t consistently work on various devices. On my biz cell, only this APP works for texting, but have to use the other Athena One App for schedules. On my iPhone 11, only Athena One App works for schedules & texting but not consistently as it has to be refreshed multiple times for messages to load.

Hi, it’s great to hear that athenaText adds value to your daily work, but we are sorry to hear about the problem you've been facing. However, to investigate the details of the issue, request you to share your user details (username) at 'athenaTextSupport@athenahealth.com', as this is not happening for all our users and I will make sure to have this resolved at the earliest.

I read the other physician review and completely agree. It is an awesome app and efficient communication tool when working properly. I can still be on the go and handle many different office issues and answer questions about patient care. When it is not working it creates huge challenges to work flow. It has been having connection issues ever since the last update or the last update with the iPhone. They both occurred around the same time. Prior to that it kept crashing and the Face ID was not working properly. I’d much rather it be working, the Face ID is not as important but a nice perk. When it is not working at all though, it affects work flow, patient satisfaction and overall business. I look forward to a fix quickly. It will be greatly appreciated. When the program is working well it is a 5 except that the refresh feature for new messages has always been delayed and many times I would have to log out/close the program and go back in for new messages to appear even though it alerted me to a new message. Please get a fix quickly!

Hi Scrabbler, We're sorry that you're having trouble with the app! We request you to reach out to us at athenaTextSupport@athenahealth.com with all the details about the issues you've been facing and we're confident that we can resolve this for you!

We do great communication with Athena Text. This is the one of the BEST feature in AthenaNET. I read some of the reviews and I can understand the frustration of some people when this app malfunction. However, it works for most of the time. And, I cannot imagine communicating with my staff any other way. It is highly efficient. We manage 3 urgent care and primary care. There is so much we do using AthenaText that I cannot write all about. But, we are crippled when is not working. Like any app it needs work but for me when I compare to other app and EMR this app deserves a 5-star. Does it need more work? Absolutely it does. But it is an improving technology.

Hi, Thank you for the positive feedback. We are glad to know the value it adds to your office work!