MyMercy

Name: MyMercy
Rating: 4.6 (10778 reviews)
Author: Mercy Health

Medical

Free

11K Ratings
Ages

13+
Years
Category

Medical
Developer

Mercy Health
Language

EN
+ 11 More
Size

180.5
MB

Use your existing MyMercy account to manage your health information and communicate with your doctor on your mobile devices. With MyMercy you can: • Review test results, medications, immunization history, and more • Stay in touch with your physician • Manage your appointments • View and pay your bill • Access your family's health information • Upload health and fitness data, including data from the "Apple Health app", when enrolled in self-tracking programs • Through a user's Healthkit account they have the ability to track their personal health information such as weight. • Stay up to date with your MyMercy health feed right from your Apple Watch. • Learn about new features from our tutorial videos. • Quickly find what you need with our improved Message Center that groups messages by conversation threads and folders. • Try our new upcoming tests and procedures activity that replaces the old report-based style • Create your own health reminders to help keep your goals on track You must first create an account through www.mymercy.net. If you require support accessing your existing account, contact us at 1-888-98-MERCY (1-888-986-3729) or visit www.mymercy.net for more help options. Have feedback about the app? Email us at mymercymobile@mercy.net.

Ratings & Reviews

4.6

out of 5

11K Ratings

It Saves Time; You Can Keep Your Records At Your Fingertips
12/08/2023

BookEmDanno54
Sometimes you save a little time; sometimes you save a lot of time by using this app to check in before you arrive. It’s also great to be able to e-mail your doctors and nurses to ask small questions. Having your medical records close at hand is a great thing, too. I wish someone would fix a glitch in the app, though: in the e-check-in, there are a few questions that you always have to answer (about Medicare and whether your doctor’s appointment is because of an injury and so forth— you have to answer these EVERY time you check in). But the app will NEVER take your answer choices until you’ve tried to submit your answer about a dozen times. It is maddening. You choose the answer you want, then you submit the page, and the answer shows blank again. It happens over and over until something magical convinces the app to keep the answer you want, and you can move on to the NEXT answer the app has refused to record. Would someone please fix this problem?
It Saves Time; You Can Keep Your Records At Your Fingertips
12/08/2023

BookEmDanno54

Sometimes you save a little time; sometimes you save a lot of time by using this app to check in before you arrive. It’s also great to be able to e-mail your doctors and nurses to ask small questions. Having your medical records close at hand is a great thing, too. I wish someone would fix a glitch in the app, though: in the e-check-in, there are a few questions that you always have to answer (about Medicare and whether your doctor’s appointment is because of an injury and so forth— you have to answer these EVERY time you check in). But the app will NEVER take your answer choices until you’ve tried to submit your answer about a dozen times. It is maddening. You choose the answer you want, then you submit the page, and the answer shows blank again. It happens over and over until something magical convinces the app to keep the answer you want, and you can move on to the NEXT answer the app has refused to record. Would someone please fix this problem?
Good app but there are some quirks
02/13/2021

iPhone user 98
I agree with others who have said the app can be confusing. There seems to be some issues with the integration of video visits. I tired using my iPad for my visit and when I clicked the join button at the recommended time of 30 minutes before my appointment (stated on screen) a pop-up came up telling me that I could not join more than 15 minutes before my appointment start time. Confusing. So I waited until 15 minutes before and it still kept giving me the message, even 7 minutes before my appointment. I moved over to my computer and it let me in.Also I tried to echeckin multiple time for a recent appointment there are a couple of issues. First, if you have already signed the consent forms it won’t let you review, accept, and continue. You have to touch the esignature line like you are signing again just to get the app to allow the button to activate so you can continue. Second, once you figure that out, pay your copay and continue the screen is blank. The only way out of the screen is to hard close the app which means you have to start all over again. The only step that remained was the copay payment. It’s a good app and anything to make the healthcare experience is better than nothing. I do appreciate the ability to avoid the clipboard at the doctors office. Thank you Mercy for holding yourselves accountable to leverage the data you already have to make the patient intake process better. You just need to fix a couple of these issues.
Good app but there are some quirks
02/13/2021

iPhone user 98

I agree with others who have said the app can be confusing. There seems to be some issues with the integration of video visits. I tired using my iPad for my visit and when I clicked the join button at the recommended time of 30 minutes before my appointment (stated on screen) a pop-up came up telling me that I could not join more than 15 minutes before my appointment start time. Confusing. So I waited until 15 minutes before and it still kept giving me the message, even 7 minutes before my appointment. I moved over to my computer and it let me in.Also I tried to echeckin multiple time for a recent appointment there are a couple of issues. First, if you have already signed the consent forms it won’t let you review, accept, and continue. You have to touch the esignature line like you are signing again just to get the app to allow the button to activate so you can continue. Second, once you figure that out, pay your copay and continue the screen is blank. The only way out of the screen is to hard close the app which means you have to start all over again. The only step that remained was the copay payment. It’s a good app and anything to make the healthcare experience is better than nothing. I do appreciate the ability to avoid the clipboard at the doctors office. Thank you Mercy for holding yourselves accountable to leverage the data you already have to make the patient intake process better. You just need to fix a couple of these issues.
Good app, but confusing some times
01/07/2018

Emp Nu
So I love the app, being able to check on upcoming appointments, deal with billing statements and payment, having phone numbers and addresses with suite numbers, all of it. Only really have one problem, and one suggestion.Problem: I often get notifications that I have a new message/billing letter. I open the app, click on the alerts and see an old (but not yet due) statement amount and a line saying the other message is only viewable on the website. Seems silly I can’t check it on the app, but whatever. Go to the website, check message, and only message listed is regarding the bill due a week from “now.” If the notification is truly just a payment reminder, just say “payment reminder: bill due in 7 days.” Would save concern that some important note is being missed.Unrelated suggestion: my app icon lives on my home screen. If there should be an emergency, it would be handy if the app would either list primary doctor and/or favored hospital on the app welcome screen without needing to log in. Also, if there is any way to add that info to the the phone lock screen that’d also be handy. Tricky to do, but handy if possible.
Good app, but confusing some times
01/07/2018

Emp Nu

So I love the app, being able to check on upcoming appointments, deal with billing statements and payment, having phone numbers and addresses with suite numbers, all of it. Only really have one problem, and one suggestion.Problem: I often get notifications that I have a new message/billing letter. I open the app, click on the alerts and see an old (but not yet due) statement amount and a line saying the other message is only viewable on the website. Seems silly I can’t check it on the app, but whatever. Go to the website, check message, and only message listed is regarding the bill due a week from “now.” If the notification is truly just a payment reminder, just say “payment reminder: bill due in 7 days.” Would save concern that some important note is being missed.Unrelated suggestion: my app icon lives on my home screen. If there should be an emergency, it would be handy if the app would either list primary doctor and/or favored hospital on the app welcome screen without needing to log in. Also, if there is any way to add that info to the the phone lock screen that’d also be handy. Tricky to do, but handy if possible.
My Mercy App
09/30/2022

Karenebow
I do enjoy the My Mercy App, but I think when test results are sent by My Mercy, They need to be followed up with a call from the nurse, not a message on my Mercy from the MA, so many time you do not understand the test results you are reading or the message the doctor sends. The MA may send a message telling you where to go for your next step, but When they send a message, the do not tell you the results of the test. You can ask a question and still not get an answer, you are just ignored. I never had this problem with a nurse. I just think MAs just don’t know the answer. The one time I did get an answer from an MA, she said hold on while she googled the answer. I’m not against MAs. They do have a place in the medical field, but a nurse should always be available to call with test results and answer questions. To send a message and not answer questions is not fair to the patient.
My Mercy App
09/30/2022

Karenebow

I do enjoy the My Mercy App, but I think when test results are sent by My Mercy, They need to be followed up with a call from the nurse, not a message on my Mercy from the MA, so many time you do not understand the test results you are reading or the message the doctor sends. The MA may send a message telling you where to go for your next step, but When they send a message, the do not tell you the results of the test. You can ask a question and still not get an answer, you are just ignored. I never had this problem with a nurse. I just think MAs just don’t know the answer. The one time I did get an answer from an MA, she said hold on while she googled the answer. I’m not against MAs. They do have a place in the medical field, but a nurse should always be available to call with test results and answer questions. To send a message and not answer questions is not fair to the patient.

• A fix to Push Notifications launching the app. • Message your Mercy Pharmacy with questions. • Enter your own health goals in the Health Issues tab and review with your provider. • Manage To Do notifications through the Manage Reminders tab in the To Do activity and Communication Preferences activity. • Updated view to Growth Charts. • See your encounter notes without needing to view the after visit summary. • Improved onboarding experience. • Improvements to the customizable shortcuts. • New notification when background refresh is deactivated and HealthKit needs to sync information. • Improved reply composer allows you to view the conversation while replying. • Improvements for COVID-19 vaccination passes in Apple Wallet. • Minimum iOS version has been updated to iOS 16.2 and WatchOS 9.0. • Miscellaneous fixes and improvements.

Version 11.4.3

Jul 16

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics