WaFd Bank

Name: WaFd Bank
Rating: 4.7 (2965 reviews)
Author: WaFd Bank

Finance

Free · Designed for iPad. Not verified for macOS.

3K Ratings
Age Rating

4+
Years
Category

Finance
Developer

WaFd Bank
Language

EN
+ 1 More
Size

136
MB

Manage your money anytime, anywhere with the WaFd Bank app. Connect your accounts from other financial institutions, manage your cards, categorize transactions, and so much more. This is banking from an award-winning Best Bank. - View all your finances in one place - Switch your direct deposit in minutes - Pay bills and move money between banks - Full control over debit and credit cards - Categorize transactions automatically - Mobile photo deposit - Alerts and real-time notifications - Face and fingerprint biometric login - Customize with different themes - Send money via Zelle® or wire transfer

Ratings & Reviews

4.7

out of 5

3K Ratings

Real time transaction alert feature still not working.
03/08/2024
candigirls84
When are you going to fix the real-time transaction alert feature of this app? The old app would alert me immediately by email and/or text when there was a transaction against my accounts, but since the new app launched several years ago, the real time transactions alert feature has never worked. I have to sign into the app to see what recent transactions have hit my account. Then I might get an email and text the next day letting me know what transaction have occurred. I have unloaded and reloaded the app, turned off and turned back on all of the alerts, and nothing has worked. I have turned on every alert available just to try and get at least one alert to work. It’s not my stuff, it’s the app. I called customer service before I even downloaded this app(this was prior to the new and improved version),and was told that this feature was available so that you could keep track of the funds coming out, and going into your accounts in real time. That way if a transaction popped up that you didn’t recognize, you could call the bank immediately, and make sure that someone wasn’t messing with your accounts. With all the fraud, and stealing of funds from accounts that’s been going on in the banking world, I feel this is a very important feature, and should be worthy of immediate attention from the developers. I called about this situation several years ago when the new and improved version was first launched, and was told that they were working on it, but years later it’s still not fixed. Please fix this very important feature. Don’t get me wrong, other than the above problem, I think the app is great, and everyone I’ve ever talked to at customer Service, or at my branch,(Omak, WA) have been nothing but kind and helpful. Thank you.
Real time transaction alert feature still not working.
03/08/2024
candigirls84

When are you going to fix the real-time transaction alert feature of this app? The old app would alert me immediately by email and/or text when there was a transaction against my accounts, but since the new app launched several years ago, the real time transactions alert feature has never worked. I have to sign into the app to see what recent transactions have hit my account. Then I might get an email and text the next day letting me know what transaction have occurred. I have unloaded and reloaded the app, turned off and turned back on all of the alerts, and nothing has worked. I have turned on every alert available just to try and get at least one alert to work. It’s not my stuff, it’s the app. I called customer service before I even downloaded this app(this was prior to the new and improved version),and was told that this feature was available so that you could keep track of the funds coming out, and going into your accounts in real time. That way if a transaction popped up that you didn’t recognize, you could call the bank immediately, and make sure that someone wasn’t messing with your accounts. With all the fraud, and stealing of funds from accounts that’s been going on in the banking world, I feel this is a very important feature, and should be worthy of immediate attention from the developers. I called about this situation several years ago when the new and improved version was first launched, and was told that they were working on it, but years later it’s still not fixed. Please fix this very important feature. Don’t get me wrong, other than the above problem, I think the app is great, and everyone I’ve ever talked to at customer Service, or at my branch,(Omak, WA) have been nothing but kind and helpful. Thank you.
Laptop good/ phone not so much.
11/02/2024
reb049
The WaFd app on my laptop and is stabile and reliable. On my phone it is different story. Little things like failing to load sometimes to not always accepting my user name and password, stored in memory with Face ID. enabled.Just this past week, when I tried to open the app I got a message that both phone and online apps were down and to try latter.After two days I checked my online laptop app and it worked fine. Had to delete phone app and reinstall before it started working again.I really could live without these annoying little glitches.Other than that I enjoy the app and use it almost daily. I’ve forgotten what an ATM trip was like because of it! That’s a godsend.

Developer Response
Thank you for the positive review! Glad to hear you're enjoying all the new tools and insights that are available
Laptop good/ phone not so much.
11/02/2024
reb049

The WaFd app on my laptop and is stabile and reliable. On my phone it is different story. Little things like failing to load sometimes to not always accepting my user name and password, stored in memory with Face ID. enabled.Just this past week, when I tried to open the app I got a message that both phone and online apps were down and to try latter.After two days I checked my online laptop app and it worked fine. Had to delete phone app and reinstall before it started working again.I really could live without these annoying little glitches.Other than that I enjoy the app and use it almost daily. I’ve forgotten what an ATM trip was like because of it! That’s a godsend.
Developer Response 11/04/2024
Thank you for the positive review! Glad to hear you're enjoying all the new tools and insights that are available
WaFd Mobile App
04/22/2024
Noryb123654
I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved. I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.

Developer Response
Hello Noryb123654, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with our app. We have recently updated our app. Please feel free to explore the new app features and give feedback.
WaFd Mobile App
04/22/2024
Noryb123654

I like many features of this app and also like WaFd Bank and its services. I do have one serious concern about the mobile app, however. Up until about 8-9 months ago, I was able to view and print copies of me cancelled checks using my iPad or my iPhone. Last summer (2023) this function is no longer available to me. When I click on “view check” , I get an essentially blank screen with a small square box in the middle with an ‘x’ in it—but no check view. Clicking on the little box, or anywhere else in the screen, does nothing. I have reported this issue directly to the bank, but so far, my problem has not been resolved. I am still able to use my iPad and iPhone to view cancelled checks from my account with a different bank, so I know my iPhone and iPad still have the capability. I am hoping that the Developers can suggest a solution to resolve this issue. For me, the app would receive a five star rating were I able to use this feature again.
Developer Response 10/31/2024
Hello Noryb123654, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've encountered with our app. We have recently updated our app. Please feel free to explore the new app features and give feedback.
New Update: Harsh Change
11/21/2024
pngmkmerigka
I have always loved banking with Washington federal. They keep my information private they are great at helping me keep track of my money, and the app as a whole is very user-friendly. Now, I love understanding technology and messing around with tools to use to the best of my benefit. That being said, I heavily relied on being able to see how much I had to spend each month using the monthly tracker in app as well as the budgeting tool in app. Sadly, both of those features have disappeared from the app as well as from the website with the recent change. I know that my singly voice is not enough to get these features back, and they were just that- handy features, so my life goes on. But, it was a crushing reality to wake up one day and find the features gone. Most third party sources charge you for the tools that I trusted my bank to provide for me to use safely. Thank you, WaFd, for the time I had with those features!

Developer Response
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
New Update: Harsh Change
11/21/2024
pngmkmerigka

I have always loved banking with Washington federal. They keep my information private they are great at helping me keep track of my money, and the app as a whole is very user-friendly. Now, I love understanding technology and messing around with tools to use to the best of my benefit. That being said, I heavily relied on being able to see how much I had to spend each month using the monthly tracker in app as well as the budgeting tool in app. Sadly, both of those features have disappeared from the app as well as from the website with the recent change. I know that my singly voice is not enough to get these features back, and they were just that- handy features, so my life goes on. But, it was a crushing reality to wake up one day and find the features gone. Most third party sources charge you for the tools that I trusted my bank to provide for me to use safely. Thank you, WaFd, for the time I had with those features!
Developer Response 12/02/2024
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.

Enjoy smoother navigation and updated functionality, plus everything you need to manage your money easily with vault-level security. We are continuously making improvements, please reach out to us at info@wafd.com for help or suggestions.  - Fast open and even faster features - Smooth navigation - More ways to manage your debit cards and related transactions - Security enhancements

Version 26.0.3 Jun 29

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: WaFd Bank
Size: 136 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and Spanish
Age Rating: 4+

4+

Learn More