Uber Eats: Food & Groceries

Name: Uber Eats: Food & Groceries
Rating: 4.8 (9816773 reviews)
Author: Uber Technologies, Inc.

Fresh grocery delivery & more

Free

9.8M Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Uber Technologies, Inc.
Language

EN
+ 38 More
Size

385.7
MB

Get food delivery to your doorstep from thousands of amazing local and national restaurants. Find the meal you crave and order food from restaurants easily with the Uber Eats app. Track your order in real-time. FIND YOUR FAVORITE FOOD & RESTAURANTS Order food from nearby restaurants and search by cuisine, restaurant name, dish, and meal. Food delivery options for you to order and enjoy including pizza, burritos, burgers, sushi, donuts, and Chinese takeout. Prefer pickup? Skip the line and reservations and choose to pick up your order instead. Choose your favorite delivery options with the Uber Eats app now. SUBSCRIBE TO UBER ONE For $9.99 per month, Uber One subscribers enjoy $0 Delivery Fee and up to 10% off orders over $15 at participating non-grocery stores (and 5% off orders over $35 at participating grocery stores) available on Uber Eats. Members are also eligible for rewards, perks, coupons, and offers. View full Uber One Terms & Conditions in app. ORDER ALMOST ANYTHING, ANYTIME Order household needs from your favorite drug stores, supermarkets, and pet shops. Baby food or diapers, pharmacy needs, beauty products and cosmetics. Grocery staples like bread and milk, bananas and produce, flowers and plants, packaged foods or frozen treats. SIMPLE DELIVERY ORDERING Pick your food order from any menu and add it to your cart with a few taps. That’s it. Uber Eats makes it easy to order food delivery online or through the app and have it delivered by restaurants and delivery people near you. Or, schedule your order in advance for a delivery person to pick it up later. Your choice! ORDER FOOD AHEAD WITH PICKUP Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart, and skip the lines to the restaurant to get your food. REAL-TIME ORDER TRACKING Track your food delivery order on a map as it heads your way. See the estimated arrival time at your address. Get notified when your order arrives. FIND SOME OF YOUR FAVORITE NATIONAL RESTAURANTS Some of our food delivery partners include: Pizza Hut, Little Caesars, Buffalo Wild Wings, Papa Johns, Shake Shack, Domino’s Pizza, Nando’s, Burger King, CAVA, A&W, Chick-fil-A, Chipotle, Dunkin', IHOP, KFC, McDonald's, Panda Express, Panera, Popeyes, Shake Shack, Sonic, Starbucks, Subway, Sweetgreen, Taco Bell, Tim Hortons, Wendy's, Five Guys, Jersey Mikes, White Castle, Jack in the Box, Outback Steakhouse, Red Lobster. FIND PHARMACIES, GROCERY STORES, AND MORE Order from grocers such as Albertsons and SEG. Other delivery partners in the pharmacy, convenience, and retail space include CVS, Walgreens, 7-Eleven, Wawa, Gopuff, BevMo!, and Total Wines.Order from stores such as Walmart, Walgreens, CVS and Safeway. Other delivery partners include Petco, Drizly, and Favor. ABOUT UBER EATS Uber Eats is the way to order the food you love through an easy delivery experience. Uber Eats is available in hundreds of cities around the world. Enter your delivery address to explore restaurant and grocery delivery options near you. AVAILABLE INTERNATIONALLY Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. See full list of available countries in the app.

Ratings & Reviews

4.8

out of 5

9.8M Ratings

Worst Customer Experience of My Life
06/28/2022

Irod0429
Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.
Worst Customer Experience of My Life
06/28/2022

Irod0429

Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.
Tried to fixed my own problem, but instead got punished for it - thieves.
08/12/2018

IDK Jonny
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Tried to fixed my own problem, but instead got punished for it - thieves.
08/12/2018

IDK Jonny

So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.
Wow wow wow wow
11/13/2022

goggoluyt
I cannot believe what just happened, Uber eats randomly charged me a 30$ “authorization fee” (this” fee” was only labeled after hours trying to get someone to help me), right as I was placing my order- so when I agreed to it I was under the impression I was saying okay to my order being placed. I was placing an order around the same price, slightly higher than this “fee”, which at the time I assumed it was the discount being applied like the button I clicked on, said would be applied. It goes through, and when I go to check my orders eta- no such record of the order has been placed but the money sure has been taken out of my account! Customer service pretended to check on my order then claimed they were transferring me to someone with more resources than they currently had, and ended the chat with me. No transfer was made, no contact was attempted. So I go through the process again- this time I am told to check my email. All the while I am out the amount of my order and no order has been placed and no one is offering me any type of solution. I check my email and about an hour later I get the explanation that this is an authorization fee that will be released in 3-10 days. It would have been better if they just said, “we’re sorry we messed up”, vs. the ridiculous explanation I was given. I’m sure it’s for legal reasons, but I feel like I was politely robbed.
Wow wow wow wow
11/13/2022

goggoluyt

I cannot believe what just happened, Uber eats randomly charged me a 30$ “authorization fee” (this” fee” was only labeled after hours trying to get someone to help me), right as I was placing my order- so when I agreed to it I was under the impression I was saying okay to my order being placed. I was placing an order around the same price, slightly higher than this “fee”, which at the time I assumed it was the discount being applied like the button I clicked on, said would be applied. It goes through, and when I go to check my orders eta- no such record of the order has been placed but the money sure has been taken out of my account! Customer service pretended to check on my order then claimed they were transferring me to someone with more resources than they currently had, and ended the chat with me. No transfer was made, no contact was attempted. So I go through the process again- this time I am told to check my email. All the while I am out the amount of my order and no order has been placed and no one is offering me any type of solution. I check my email and about an hour later I get the explanation that this is an authorization fee that will be released in 3-10 days. It would have been better if they just said, “we’re sorry we messed up”, vs. the ridiculous explanation I was given. I’m sure it’s for legal reasons, but I feel like I was politely robbed.
Going back to door dash
05/24/2023

Ycdlm
It all started when I ordered two things from Starbucks and I waited for my driver to come to my house and when they did, they told me that they didn’t have my order even though it was the exact location and that they gave me a gift card with four dollars on it I reported the issue on the app and I ended up getting my money back from the Starbucks order and they put it in Uber cash. After that I wanted to use the Uber cash on McDonald’s I’ll put my order in and went through four different drivers. The last driver contacted me and told me that the McDonald’s worker said that the food that I ordered was discontinued and that I should cancel. I looked up how to cancel the order and they said that I would still have to pay a fee so since I didn’t want that, I’ll try to reach out to one of the agents. The agent said that it’s part of the policy and that since the McDonald’s already excepted the order I wouldn’t be able to get my money back. I should be able to get my money back when they messed up on my order, and the drivers should have told me before hand before leaving and switching to another driver. It’s not like they tell you on the app if the food is discontinued or not if it’s discontinued, it shouldn’t be on the app. Long story short I’m never using this app again and I don’t think you should either.
Going back to door dash
05/24/2023

Ycdlm

It all started when I ordered two things from Starbucks and I waited for my driver to come to my house and when they did, they told me that they didn’t have my order even though it was the exact location and that they gave me a gift card with four dollars on it I reported the issue on the app and I ended up getting my money back from the Starbucks order and they put it in Uber cash. After that I wanted to use the Uber cash on McDonald’s I’ll put my order in and went through four different drivers. The last driver contacted me and told me that the McDonald’s worker said that the food that I ordered was discontinued and that I should cancel. I looked up how to cancel the order and they said that I would still have to pay a fee so since I didn’t want that, I’ll try to reach out to one of the agents. The agent said that it’s part of the policy and that since the McDonald’s already excepted the order I wouldn’t be able to get my money back. I should be able to get my money back when they messed up on my order, and the drivers should have told me before hand before leaving and switching to another driver. It’s not like they tell you on the app if the food is discontinued or not if it’s discontinued, it shouldn’t be on the app. Long story short I’m never using this app again and I don’t think you should either.

We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.

Version 6.296.10000

1d ago

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