Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.
Customer support is available in-app or by email at support@klara.com.
FOR PROVIDERS
(Patients, see below)
With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send eForms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!
You need a Klara account to use this app. Sign up for a free demo on our website.
FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.
Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!
Went to appointment and was extremely pleased. I have always had excellent service with Dr Ahmar. She takes time with her patients and listens to their concern. Today was the first time I saw the P.A. And she gave excellent services . Unfortunately I has three things I had come up and needed to discuss and she listened and took care of each concern. I was very impressed with her kindness and professionalism as I always receive in that office. I felt very comfortable with her and look forward to seeing the PA or the Dr. thank you so much for the great services I received. I have been seeing Dr Ahmar for over 30 years and would recommend her and assistance in a heart beat…
Better response times!
whisperan
I made a comment that I couldn’t get a call back when I left a message calling with a question or just trying to get some clarification. Usually I never got a call back! At least with Klara, I have gotten a response to my questions within a day.**The response time has changed this week. I am back to being frustrated with NO answers again!I called Friday with a problem about my pain medicines that needed a refill for the next month. For some unknown reason, my refills had been sent to a new and unknown pharmacy, even though my medical file listed my pharmacy as Walgreens in Collinsville. The new pharmacy was a small one, and didn’t have one of my medicines. They knew they could order the medicine, but there was a minimum order to deal with. Pharmacies must dispose of expired medicines, and loose money if this happens often. The owner of the pharmacy requested that I get my prescriptions at my regular pharmacy. Fine by me, since they were also more expensive. This problem happened again this month! I have been trying to get them to move my scripts using Klara, but I have been ignored since Friday. Hey! These are medicines I need to control my pain! This is not making me very happy!
Awful patient interface
Msmar399
The developers are clearly thinking of the providers and not the patients experience while using this app. The multiple login authentication is incredibly frustrating. Particularly as other reviewers said because even when remember this device for 30 days is clicked the device is never remembered. This means if I’m in a back-and-forth conversation every time I look at a response I have to sign in all Over again and again and again and again . Video visits are nearly impossible to log into on the app. If I had any option at all, I would absolutely not use this. I pointed out these issues multiple times to customer service representatives at Clara and it still remains an issue. Clara clearly does not care about the user experience for patients. Probably because it doesn’t have to care. After all, I t’s the providers paying the bill. So eff the patients right? Terrible !
So bad I’m switching to another doctor just to avoid using this app
BoogieBottom
How am I supposed to communicate with my doctor instead of random people who work at a company her practice is now under? My health is not longer private, because everyone there can see these messages. ON TOP OF THAT - there is someone who used to have my phone number still linked to the app. When I asked for that provider to be removed, I was told that it went against HIPAA and that I would have to contact the provider myself - which, guess what - ALSO is a HIPAA issue. I’ve never been to the provider and have no way of removing them, but the biggest issues is not being able to reach my doctor without going through multiple people.. and even then my health info is visible to all of those people. Like it says in the title - this app is so bad that I’m switching to a new doctor so that I don’t have to use it anymore.
Update for compatibility with upcoming changes in Klara.
Version 1.31.0
The developer, Klara Technologies Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Klara Technologies Inc.
Size
42.1 MB
Category
Medical
Compatibility
Requires iOS 13.2 or later.
iPhone Requires iOS 13.2 or later.
iPad Requires iPadOS 13.2 or later.
iPod touch Requires iOS 13.2 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
