For a month now my dashboard isn’t opening, just error message saying to try back later. Everything else seems fine. Anyone else has that issue?

This app wants to be great but is a great example of how banks just struggle to build apps people can easily use. Let me cite a few issues. Most recently, I had extra funds in the account. Took what seemed 800 emails to customer support (nice people and reasonably responsive to be fair), to figure out I couldn't exercise some options because shareworks wanted more cash to cover taxes. I'm sorry but that's not up to them to pay my taxes and when they extracted the extra thousands. I digress. The issue is that I could not easily exercise over that issue and the app doesn't tell you that's the issue. Can't pull cash out that's extra money because the app has decided I don't have an account linked. Well guys, if that's the case, how did I exercise stock recently? Hmm. Add account workflow breaks again, saying you already have an account. Infuriating. This app has a long way to go. I mean, a really long way to go.

This app is supposed to be for Morgan Stanley Stock Plan Administrators. Could not log in with same credentials as web site so I called. After spending nearly 2 hours on the phone with Morgan Stanley and getting bounced from one department to another and back to the same guy (Roger) in the original department, Level 2 support tells him “we do not support the Shareworks mobile app on the iPhone.”. Why the heck is it on the Apple App Store then? I asked that question and they gave me yet another number to call. Very frustrating!

Terrible app. Terrible company. The most unreliable trading platform in the market. They will cost you thousands as you watch the market move and find yourself totally unable to log into the system. When you do log in you get endless error messages. Don’t bother calling customer service at those times, they can’t login either and can’t note that you even called in. When you try to ask them to make things right, they will just claim that they have no evidence that you did anything, which of course is true because their system totally crashes and doesn’t record any attempts to login or transact. When you try to ask them to make things right, they will just claim they have no evidence that you did anything, which of course is true because their system totally crashes and doesn’t record any attempts to login or transact.