Superhuman Mail 4+

Email has been unchanged for so long, it’s nice to see how Superhuman has taken a modern approach to organizing large amounts of data at your fingertips.

I really like how you immediately see all the details about who you’re talking with and what communication you’ve had in the past. A lot of small quality of life features make email much better for its intended purpose.

The web app is great also, it’s a little pricey but if you use email professionally, it quickly pays for itself without having to go through and find old emails and make notes about things that superhuman already collects for you. It’s a top app for its purpose and the company’s support and treatment of the customer makes it feel like a luxury.

First off, yes, this is probably the most expensive email app/client you will use. I’ve used them all… I’ll go back to some of the other ones when they add updates, etc to see if I can save some money and be as/more efficient. Always end up going going back to SuperHuman as it saves me time in my daily email triage. Some the more recent AI features are useful but nothing revolutionary. Can’t wait to see the company that finally nails AI and email. Have spent a lot of time training and customizing the client over the last 2+ years. I do use this in conjunction with Sanebox as I’ve found the block/spam feature not great and I’ve never been a fan of one single unified inbox. The consultation (if they still do that) is a great idea as this is a different client than most and the onboarding is helpful. They want you to be successful. The investment of this app should make you want to make sure it’s the right fit. Support is responsive and easy access to a (super)human is built into the app. One last point. This is really a keyboard command driven app. There is a bit of a learning curve if you aren’t used to it but once you have it down, inbox zero or as close to that is possible.

The iPad should be the *best* platform for using Superhuman. Especially with iPad Pro + keyboard. It _could_ be the perfect way to focus and process a bunch of emails from the comfort of, well, anywhere.

Instead, the iPad app is a usability dumpster fire. Superhuman works great on laptop, and close to great on iPhone. But don’t bother using it on the iPad for anything beyond the most basic functions. Lists and formatting are totally f-ed, standard keyboard shortcuts don’t work as expected, you can’t use it in split-screen, and a host of other minor points of friction that make it at least 2X more difficult to send emails from SH than any alternative.

I can’t believe I’m writing a review to say all this, but it’s been this way as long as I’ve been a customer (three years? four?). They clearly don’t care about this platform. I would take an L and move on except that this goes against the core promise of the product/brand, the potential is sky high and totally unrealized, and I’m paying $30/month.