First Hawaiian Bank Mobile

Name: First Hawaiian Bank Mobile
Rating: 4.7 (12508 reviews)
Author: First Hawaiian Bank

Finance

Free · Designed for iPad

13K Ratings
Ages

4+
Years
Category

Finance
Developer

First Hawaiian Bank
Language

EN
+ 4 More
Size

42.2
MB

Conveniently access and manage your finances anytime with the FHB Mobile app. The app gives you access to your accounts to check balances, make deposits, transfer money, pay people you trust, pay bills, etc. Download the app on your smartphone or tablet to enroll in mobile banking and benefit from the latest features available. FEATURES • Accounts- View balances, transactions, and images of cleared checks • eStatements*- Enroll and access statements digitally • Transfers**- Move money between your FHB accounts or accounts at other banks** • Secure Messages- Securely send and receive messages with FHB • Bill Pay***- Manage and pay all your bills in one place; set up AutoPay for convenience • Mobile Deposit****- Snap a photo of your check and deposit it from practically anywhere • Find Locations- Locate nearby branches and ATMs • Face recognition or Fingerprint unlock- Quickly and securely log in with biometrics Disclosures: * Learn how to enable eStatements at www.fhb.com/estatements ** You must be 18+ to use External Transfers. See www.fhb.com/onlineterms *** Bill Pay enrollment required; fees may apply. See www.fhb.com/onlineterms **** Mobile check deposit requires a mobile device with internet access and rear-facing auto-focus camera

Ratings & Reviews

4.7

out of 5

13K Ratings

App thinks it’s a website?
08/31/2023

michaelhokama
I don’t know why the app keeps saying to check my cookies settings… haven’t found any cookies settings, and anyway, what would be the point of having cookies in an app which is presumably used only on the one device and for the one purpose? Possibly more than one user but how can you tell? Other than that, it’s perfectly easy to see when automatic payments go out and checks are cashed and deposits come in, and that’s 75% of what I use the app for. Of course, making new payments is impossible because of the cookie thing, but that only started with the latest update.
App thinks it’s a website?
08/31/2023

michaelhokama

I don’t know why the app keeps saying to check my cookies settings… haven’t found any cookies settings, and anyway, what would be the point of having cookies in an app which is presumably used only on the one device and for the one purpose? Possibly more than one user but how can you tell? Other than that, it’s perfectly easy to see when automatic payments go out and checks are cashed and deposits come in, and that’s 75% of what I use the app for. Of course, making new payments is impossible because of the cookie thing, but that only started with the latest update.
Mostly OK
02/09/2022

BomeTailey
Lately the app on my iPhone as you login just goes to a blank black screen so of course it’s completely unusable. Two other things:1) the checkbox on the login screen for using touch ID is too complicated. You have to follow the exact sequence of entering your password, then checking the box, and then pressing the login button. It would be a lot easier if you once you checked it, it stayed checked. 2) the picture taking of the check is very awkward. Usually the screen frame is upside down and if you take the picture that way the app is unhappy. If you manage to get the screen rotated it around so it’s right side up, then the picture of the check is upside down and you have to turn the check so it’s upside down to get it to line up with that is the frame. Beyond those quibbles it’s a pretty good app and useful.
Mostly OK
02/09/2022

BomeTailey

Lately the app on my iPhone as you login just goes to a blank black screen so of course it’s completely unusable. Two other things:1) the checkbox on the login screen for using touch ID is too complicated. You have to follow the exact sequence of entering your password, then checking the box, and then pressing the login button. It would be a lot easier if you once you checked it, it stayed checked. 2) the picture taking of the check is very awkward. Usually the screen frame is upside down and if you take the picture that way the app is unhappy. If you manage to get the screen rotated it around so it’s right side up, then the picture of the check is upside down and you have to turn the check so it’s upside down to get it to line up with that is the frame. Beyond those quibbles it’s a pretty good app and useful.
New App Terrible
09/08/2023

mauinac
FHB updated their App about a month ago. Simply put, it’s terrible! The last one was pretty good but this one is useless. It won’t let me on bill pay on my iPad. I keep getting a message saying I have to change my settings to allow tracking on other Apps and web-sites and to allow cookies. What I do on other other Apps and web-sites is absolutely no business of the bank. NONE! I called the bank (actually they called me back a day later) and apologized but offered no solution. I called Apple and they tried to trouble shoot the problem with me with no success. Apple confirmed what I do on other Apps and web-sites is no business of my bank. But just to see what would happen I changed my settings while I had Apple on the phone. Nothing. Useless. It’s still not letting me on bill pay. I am now in the process of looking for another bank. This is a classic example of leave well enough alone.
New App Terrible
09/08/2023

mauinac

FHB updated their App about a month ago. Simply put, it’s terrible! The last one was pretty good but this one is useless. It won’t let me on bill pay on my iPad. I keep getting a message saying I have to change my settings to allow tracking on other Apps and web-sites and to allow cookies. What I do on other other Apps and web-sites is absolutely no business of the bank. NONE! I called the bank (actually they called me back a day later) and apologized but offered no solution. I called Apple and they tried to trouble shoot the problem with me with no success. Apple confirmed what I do on other Apps and web-sites is no business of my bank. But just to see what would happen I changed my settings while I had Apple on the phone. Nothing. Useless. It’s still not letting me on bill pay. I am now in the process of looking for another bank. This is a classic example of leave well enough alone.
What child designed the update?!!?
Jul 25

LeChantier7
Father of the year/worst Tech manager for letting their child design a subpar app update that could only be created by a middle schooler cramming the night before their computer project was due!I absolutely hate this dang app update! I’ve been waiting for over three minutes for all of my jumbled accounts and credit cards to show, but nope… It’s still processing! I closed the app and tried again… And again… And again. I despise this layout because First Hawaiian Bank should be at the top but it’s not, my five AMEX cards and accounts are followed by my other credit cards which is incredibly confusing. Yes you have the option of moving them up or down on the list but only within the specific card company. It’s an absolutely terrible layout that I was forced to update begrudgingly
What child designed the update?!!?
Jul 25

LeChantier7

Father of the year/worst Tech manager for letting their child design a subpar app update that could only be created by a middle schooler cramming the night before their computer project was due!I absolutely hate this dang app update! I’ve been waiting for over three minutes for all of my jumbled accounts and credit cards to show, but nope… It’s still processing! I closed the app and tried again… And again… And again. I despise this layout because First Hawaiian Bank should be at the top but it’s not, my five AMEX cards and accounts are followed by my other credit cards which is incredibly confusing. Yes you have the option of moving them up or down on the list but only within the specific card company. It’s an absolutely terrible layout that I was forced to update begrudgingly

Feature enhancements and bug fixes.

Version 26.0.250800

Oct 29

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics