Connect & Pay

Name: Connect & Pay
Rating: 4.5 (8173 reviews)
Author: 365

Shopping

Only for iPhone

Free · Designed for iPhone

8.2K Ratings
Ages

18+
Years
Category

Shopping
Developer

365
Language

EN
+ 9 More
Size

89.2
MB

iPhone

Connect & Pay is Canteen’s new app to make shopping even more convenient for our guests. If you see the Connect & Pay logo at any of our service locations, use to the app to: - Create and fund your account - Pay for purchases at micro markets and vending machines - Access Connect to see nutrition, request service or give feedback - View your purchase history Look for the logo and get started today!

Ratings & Reviews

4.5

out of 5

8.2K Ratings

Connect & Pay
07/21/2025

Kp_db
I do enjoy the app, because of its convenience! But I do have two dislikes, the Blue product button is always slow to showing up or sometimes not at all. So then I can’t scan items. And the rewards are also a little steep considering you have to get 10,000 point to earn one dollar. And let’s face it the items are not priced according to the area they are being sold in.
Connect & Pay
07/21/2025

Kp_db

I do enjoy the app, because of its convenience! But I do have two dislikes, the Blue product button is always slow to showing up or sometimes not at all. So then I can’t scan items. And the rewards are also a little steep considering you have to get 10,000 point to earn one dollar. And let’s face it the items are not priced according to the area they are being sold in.
Takes money off my debit card but doesn’t add funds to my account
02/19/2024

TristanCiara
I downloaded this app as a way to get snacks at school without having to go to my car for my card. I went to add funds using Apple Pay before we had a break during a 4 hour seminar. I wanted to only add $10 as I don’t usually use this app. I got the notification from my Apple Pay that the $10 was removed from my bank. But the app still shows $0 in my funds. I opened a help ticket to try to get this solved but no response. I tried adding $10 again and same exact thing happened. It shows that the money was taken out my bank. But shows $0 in funds on the app. I had to go without a snack because the funds would not push through and even after I replied about the second attempt still no answer. I have $20 sitting in purgatory because I can’t get an answer and this app is awful. I noticed there was an update so I downloaded that but the problem still persists
Takes money off my debit card but doesn’t add funds to my account
02/19/2024

TristanCiara

I downloaded this app as a way to get snacks at school without having to go to my car for my card. I went to add funds using Apple Pay before we had a break during a 4 hour seminar. I wanted to only add $10 as I don’t usually use this app. I got the notification from my Apple Pay that the $10 was removed from my bank. But the app still shows $0 in my funds. I opened a help ticket to try to get this solved but no response. I tried adding $10 again and same exact thing happened. It shows that the money was taken out my bank. But shows $0 in funds on the app. I had to go without a snack because the funds would not push through and even after I replied about the second attempt still no answer. I have $20 sitting in purgatory because I can’t get an answer and this app is awful. I noticed there was an update so I downloaded that but the problem still persists
Horrible Service
02/08/2023

Ajayleo
Firstly, as I have experienced, as well as other associates- food always tastes stale. The sandwiches taste all the same-it’s what we call the “freezer taste”. Then you have to watch for expiration dates, definitely check when purchasing from their services, sometimes the food is expired. The machines never work correctly, I’ve been asking for about a year for them to fix the fingerprint scanners, they never work correctly. I used the same finger everytime and the Canteen system always gives me a different balance from my application. My company uses this service in primarily all their locations and it’s horrible. Horrible service, please, if you’re looking to provide food services for your associates please use a different vendor. My app never matches what’s on the machine at work either. My application told me I had $10, the machine said I had $3.00 lol. At one point this service was great now they just don’t care.

Developer Response
Canteen provides service and support for the market technology. A separate food service provider stocks it. Please contact them regarding issues with the products sold in the market. For technology issues, please contact us at (888) 365-6282 or support@365smartshop.com.
Horrible Service
02/08/2023

Ajayleo

Firstly, as I have experienced, as well as other associates- food always tastes stale. The sandwiches taste all the same-it’s what we call the “freezer taste”. Then you have to watch for expiration dates, definitely check when purchasing from their services, sometimes the food is expired. The machines never work correctly, I’ve been asking for about a year for them to fix the fingerprint scanners, they never work correctly. I used the same finger everytime and the Canteen system always gives me a different balance from my application. My company uses this service in primarily all their locations and it’s horrible. Horrible service, please, if you’re looking to provide food services for your associates please use a different vendor. My app never matches what’s on the machine at work either. My application told me I had $10, the machine said I had $3.00 lol. At one point this service was great now they just don’t care.
Developer Response 03/24/2023
Canteen provides service and support for the market technology. A separate food service provider stocks it. Please contact them regarding issues with the products sold in the market. For technology issues, please contact us at (888) 365-6282 or support@365smartshop.com.
Update caused more issues
05/04/2022

DetroitPHX
The overall performance of the app has been decent since using it but the May 2022 update rendered it useless. The “added security measures” didn’t do anything but prevent access to my account. Even after resetting the password & having customer service provide me a new pin (my previous pin worked fine until the update) I can no longer access my account. Foolishly I put my trust in the app and added funds to my account for ease, yet now here I sit out of those funds as my only option is to create a new account. I’d highly suggest skipping the account all together as this app is now worthless.

Developer Response
Hey there, we are sorry that you are experiencing this issue. Our team can help you with this if you contact us at (888) 365-6282 or support@365smartshop.com.
Update caused more issues
05/04/2022

DetroitPHX

The overall performance of the app has been decent since using it but the May 2022 update rendered it useless. The “added security measures” didn’t do anything but prevent access to my account. Even after resetting the password & having customer service provide me a new pin (my previous pin worked fine until the update) I can no longer access my account. Foolishly I put my trust in the app and added funds to my account for ease, yet now here I sit out of those funds as my only option is to create a new account. I’d highly suggest skipping the account all together as this app is now worthless.
Developer Response 01/11/2023
Hey there, we are sorry that you are experiencing this issue. Our team can help you with this if you contact us at (888) 365-6282 or support@365smartshop.com.

Favorite your preferred locations for quick access and enjoy clearer rewards instructions. This update also includes ongoing accessibility improvements and fixes for payments. Dining users will see minor UI enhancements for a better experience.

Version 20.18.1

Feb 3

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics