Uber Freight

Name: Uber Freight
Rating: 4.8 (11596 reviews)
Author: Uber Technologies, Inc.

Easily Find & Book Loads

Free

12K Ratings
Ages

4+
Years
Category

Business
Developer

Uber Technologies, Inc.
Language

EN
+ 9 More
Size

261.1
MB

Uber Freight gives control to carriers with instant load bookings, upfront load and facility details, and business management tools. It's the one app for every haul. Hassle-free booking available 24/7 • Upfront pricing & bidding • Seamless searching • Smart load recommendations • Return load suggestions • Dedicated lanes • Upfront facility details, ratings and reviews reviews Tools to manage your business • Instant RateCon & in-app POD (Proof of Delivery) submission • Real-time tracking options • Performance scorecards • Manage drivers within your fleet • 24/7 customer support • Easy accessorial requests Sign up for Uber Freight to begin accessing our exclusive loads and in-app booking upon carrier approval. Have a question? Check out our support page or email freight-carrier@uber.com.

Ratings & Reviews

4.8

out of 5

12K Ratings

I like how the app works.
03/11/2020

Wes936
Many bad reviews on here, but that has not been my experience. What I like!Paid always in 4 days or less. Free quick pay also. Have been paid for all detention requests over the last year, only a few times was I detained though. Only have had two loads canceled in the last 12 months from Uber, but it was while I was on another load. So no big deal. Actually found a better load both times. Have had a issue with 2 or 3 loads on incorrect PU#s, but was resolved in less than an hour every time. Was called back by the agent handing the load. Have always been professional with me while on the phone. Love being able to research shipper and receivers before I book the load so I can avoid place that seem like a pain to deal with. Never had a issue in 12 months of the app crashing or not working properly, but I do use a iPhone. What I don’t like. If the app is on and running, getting check calls from someone in India that I can not understand is annoying. I’ve always turned my phone off at night but I do notice missed calls in the middle of the night while on my 10 hour break. So not to bothered about it, but seems kinda of stupid to me. Thanks

Developer Response
Hi! We appreciate you writing in. Feedback such as this will help us improve the app and experience with Uber Freight. If there's any specific incident we can look into, let us know by heading to freight-carrier@uber.com and we'll be sure to follow up with you from there.
I like how the app works.
03/11/2020

Wes936

Many bad reviews on here, but that has not been my experience. What I like!Paid always in 4 days or less. Free quick pay also. Have been paid for all detention requests over the last year, only a few times was I detained though. Only have had two loads canceled in the last 12 months from Uber, but it was while I was on another load. So no big deal. Actually found a better load both times. Have had a issue with 2 or 3 loads on incorrect PU#s, but was resolved in less than an hour every time. Was called back by the agent handing the load. Have always been professional with me while on the phone. Love being able to research shipper and receivers before I book the load so I can avoid place that seem like a pain to deal with. Never had a issue in 12 months of the app crashing or not working properly, but I do use a iPhone. What I don’t like. If the app is on and running, getting check calls from someone in India that I can not understand is annoying. I’ve always turned my phone off at night but I do notice missed calls in the middle of the night while on my 10 hour break. So not to bothered about it, but seems kinda of stupid to me. Thanks
Developer Response 03/12/2020
Hi! We appreciate you writing in. Feedback such as this will help us improve the app and experience with Uber Freight. If there's any specific incident we can look into, let us know by heading to freight-carrier@uber.com and we'll be sure to follow up with you from there.
App is excellent, customer service - HORRIBLE.
02/13/2022

Lukasenka
We have been working with Uber Freight for the past 3+ months and let me tell you the app itself is built perfectly, works good and easy to book loads and access all the information you need, but the second something goes wrong, or Uber provides you with a wrong delivery number (for example), do not expect any help from a customer service - they are helpless, they always tell you “we are contacting our team to solve this issue and will call you back when we find out” and guess what? They never do call back, nor they can help you with anything, but instead just say “I am sorry, we cannot help you at this moment”. This has happened at least 3-4 times. On top of that, the customer service team, the majority are from third world country and their English skills are pretty poor so it is hard to communicate with them, most of the time you have to repeat 2-3 times until they understand you, and then I need to ask them 2-3 more time to repeat themselves because I cannot understand them. Also, one time the Uber messed up the delivery time for us, and we ended up staying 24 h on the weekend until Monday, and Uber only paid 100 dollars of detention , even though it was their own fault. We keep giving Uber chances, but I think we will have to start working with a different broker because Uber causes too much damage and too much wasted time, and never ever can help us. 1/10

Developer Response
We're constantly working on improving our communication between carriers and our team. Our Support team is available 24/7 under (844) 822-8237 or freight-carrier@uber.com. Thank you.
App is excellent, customer service - HORRIBLE.
02/13/2022

Lukasenka

We have been working with Uber Freight for the past 3+ months and let me tell you the app itself is built perfectly, works good and easy to book loads and access all the information you need, but the second something goes wrong, or Uber provides you with a wrong delivery number (for example), do not expect any help from a customer service - they are helpless, they always tell you “we are contacting our team to solve this issue and will call you back when we find out” and guess what? They never do call back, nor they can help you with anything, but instead just say “I am sorry, we cannot help you at this moment”. This has happened at least 3-4 times. On top of that, the customer service team, the majority are from third world country and their English skills are pretty poor so it is hard to communicate with them, most of the time you have to repeat 2-3 times until they understand you, and then I need to ask them 2-3 more time to repeat themselves because I cannot understand them. Also, one time the Uber messed up the delivery time for us, and we ended up staying 24 h on the weekend until Monday, and Uber only paid 100 dollars of detention , even though it was their own fault. We keep giving Uber chances, but I think we will have to start working with a different broker because Uber causes too much damage and too much wasted time, and never ever can help us. 1/10
Developer Response 02/15/2022
We're constantly working on improving our communication between carriers and our team. Our Support team is available 24/7 under (844) 822-8237 or freight-carrier@uber.com. Thank you.
Horrible/Greedy...what a joke.
02/20/2020

H&M Transport
Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.

Developer Response
Hi! Let's make sure we follow up with you on this. We request you to reach out to us at freight-carrier@uber.com or via the in-app Help section and we'll connect.
Horrible/Greedy...what a joke.
02/20/2020

H&M Transport

Arrived 30min early at Shipper for 1pm appt. Got out after 7pm. Thats 4hrs at $75hr=$300. Shipper messed up, loaded me the wrong product, had to unload then reload again. During this time uber kept calling and calling to get an update. I was in contact with them 30min before hitting detention and the rest of my time at shipper. I did everything legit in order to get that detention. Checked in on the app, called support to notify of detention starting, and shipper also clearly stamped, marked and signed my in/out time. At Receiver same thing, 4hrs there. So thats 2hrs detention. Once again I kept constant communication with support team, since this load had to be delivered the night before, but due to me burning 6hrs at Shipper didnt make it. Once delivered I pulled out of receivers property and uploaded my BOL with all times clearly marked, along with detention request. Received an email confirming of my detention request right away. So waited a few days for my direct deposit. Noticed no extra money for detention!! I call support, and whats their response? “We’re sorry. You cant claim detention after 24hrs of delivery”. How am I suppose to know they’re not going to pay me? It takes more than 24hrs to get paid. By the time you notice there’s money missing its too late. All they said was “heres the detention link for next time”. Really? Bunch of thieves, scammers.
Developer Response 02/26/2020
Hi! Let's make sure we follow up with you on this. We request you to reach out to us at freight-carrier@uber.com or via the in-app Help section and we'll connect.
They started out a good company. But now...
09/02/2019

Jenathook
This review is my thoughts on the unprofessional behavior and lack of concern from management at Uber freight. When it comes to payments for loads I think Uber has a very good system setup. But when it comes to resolving issues Uber is terrible at rectifying any issues in a timely manner to satisfy all parties involved. Uber freight needs to understand that us(the carriers) keep the bills paid and money in their pockets. Uber Frieght doesn’t have the fear of losing it all so they treat us(the carriers) like trash. You can not speak to any mangers one on one and the brokers have been made to believe they’re the highest of authority, so they talk to you any kind of way and treat you horribly wrong. I don’t understand why we(the carriers) cannot speak directly to the managers; do they think they’re to good to speak to us(the carriers) this has to be the worst company to deal with to resolve issues. Uber tells you that they’re escalating your problems to managers but no one calls back! The app was updated a week ago and they’ve made it harder to use. Why change things? If it’s not broke don’t fix it! Cooperate should have a better relationship with their carriers, show your carriers some respect. Without the carriers there would not be an Uber Freight.
They started out a good company. But now...
09/02/2019

Jenathook

This review is my thoughts on the unprofessional behavior and lack of concern from management at Uber freight. When it comes to payments for loads I think Uber has a very good system setup. But when it comes to resolving issues Uber is terrible at rectifying any issues in a timely manner to satisfy all parties involved. Uber freight needs to understand that us(the carriers) keep the bills paid and money in their pockets. Uber Frieght doesn’t have the fear of losing it all so they treat us(the carriers) like trash. You can not speak to any mangers one on one and the brokers have been made to believe they’re the highest of authority, so they talk to you any kind of way and treat you horribly wrong. I don’t understand why we(the carriers) cannot speak directly to the managers; do they think they’re to good to speak to us(the carriers) this has to be the worst company to deal with to resolve issues. Uber tells you that they’re escalating your problems to managers but no one calls back! The app was updated a week ago and they’ve made it harder to use. Why change things? If it’s not broke don’t fix it! Cooperate should have a better relationship with their carriers, show your carriers some respect. Without the carriers there would not be an Uber Freight.

Thanks for using Uber Freight! We’re constantly working on making the app better for you. Here are a couple of the enhancements you'll find in the latest update: • General improvements and minor bug fixes Love the app? Rate us! Your feedback keeps the Uber Freight engine running.

Version 2.177.10000

Dec 1

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