I would like to thank your manager n staffI went in to store on fire road in EHT New Jersey very impressive. I was looking at the chicken n it look good I was like fix they have any coming up. The i manager named Brian told me he said if you wanna wait I can make you. We'll have some coming up in 25 minutes. I said sure wait for. The Cook that was in the back with staff. He was putting the chicken down till and I walked through the store. The bathrooms was clean. The store was nice and tidy everything. I was just amazed at this Royal farm. It is truly and they were very, very personal very professional and very nice. I will recommend this Royal farm to all my friends and family. Thank you again for Brian and Drew Drew was his staff that chicken thank you again and you should have more of them and some of your stores going south this was very nice in my own hometown the wonderful staff you haveJoyce Dillard

I’m not much for installing lots of rewards apps that hog up space on my phone; so when I do, I want them to at least function. This cannot even fulfill that. I downloaded this for the gas rewards, as I live in a remote area and this was the closest and most convenient gas station in my area to reach.Created an account. Went to login. Password’s wrong for some reason; so, naturally, I use the “forgot password” tool. It tells me to check my email. I tried probably five times and received nothing. Screw it. Make a new account. Wants a physical card number (I don’t have one; isn’t that the point of the app???). I uncheck the box so this question disappears. All seems well until I hit submit, and the app tells me an error has occurred. I can’t even create an account, let alone use it! Tried using my phone number at the pump today. Said it was invalid when it most certainly was the correct phone number. Worst thing is it doesn’t even let you try again or try an alternative method. At this rate, you’d think they didn’t want you to join their loyalty program at all (Congratulations! You’re succeeding!). What an utter waste of resources and time. I’ll be ecstatic when the Carroll Fuels opens next-door.

I used to order to order from the Royal Farms app. I remember it was a much more seamless ordering experience where I can pick and customize my order and pay using Apple Pay. Now the app seems to be designed differently. For one, when I tap to order, the app opens the menu in a website using the built-in browser rather than displaying the menu natively in the app. While I understand that this may be a way to avoid coding a new menu interface when the web version would suffice, I find that the web interface is a bit confusing and cumbersome to use. For example, when I try to order a breakfast burrito, I couldn’t find the burrito option. It turns out that the burrito option is hidden under the breakfast sandwich option. Two, when I’m placing my order, I find that there is no Apple Pay support. I remember that the app used to have this convenient option of allowing users to use Apple Pay. Why was Apple Pay support removed from the app? I hope that you may consider my feedback. Thank you very much for your consideration.

I downloaded this app b/c I go to Royal Farms daily if not twice daily and the cashier kept telling me how I could be getting every seventh cup of iced tea free. So I finally downloaded it, added the card the cashier gave me and went on about my day. I forgot my phone in the car and the cashier told me to enter my phone number and it will bring it up. I did and it said invalid. I left and double checked my phone number was right when I had my phone and it was so I don’t understand y it won’t recognize me with the “alternate option” of providing ur phone number. I also have been trying to add it to my apple wallet where I keep all my cards and it won’t allow me to, it keeps giving me an error every single time. So what I have learned is that this app is the same as if I carried the actual card in the store with me and scanned it in that way, which is pointless b/c the reason I downloaded this was to have the digital app and receive my punches with my phone number. If not fixed within a week or so I will be deleting to make room for an actual digital reward card app that honestly just does what it says it will. Really disappointed in this app