Whenever I tap the Coupons tab, it spins forever and the says “Unable to Load coupons. Please try again in a moment.” But they never load. It did this a few weeks ago, and then coupons reappeared for a few days. I was able to clip some. If I go on the actual website I can see & clip coupons and it remembers the coupons I had clipped previously when the app worked for a few days. So the coupons are there, and they are saved to the account…the mobile app just can’t handle them anymore after years of working just fine. And there’s NO spot anywhere to report a glitch, start a ticket, ask for help. I actually really loved this app a few months ago, but the blank coupons tab is a downer and the complete inability to contact customer service is frustrating. By that I mean the APP DEVELOPER customer service; Woodman’s actual company customer service is good.

I am VERY DISAPPOINTED with the new app. When I search for items I know Woodman’s carries, the horrible search function shows me COMPLETELY IRRELEVANT items. I have shopped at Woodsman's for decades and know they carry vegan and dairy free items my family loves but I can’t find them on this terrible app- they will show me meat and dairy items when I search for vegan. And when you enter a specific brand, the search won’t show all the items for the brand, only a couple and then tries to push irrelevant items I’m NOT interested in purchasing. FIX THIS, IT’S BEEN MONTHS! Also, you need to tell your Instacart shoppers where items are located because I can’t tell you how many times I ONLY GET HALF MY ORDER because whoever’s shopping can’t find the items. I can go into the store and and FIND ALL THE ITEMS THAT WERE MISSING FROM MY ORDER! FIX THIS TO MAKE MORE MONEY. I don’t understand a business that had a great app and turned it into this horrible, chaotic, disorganized mess it is now. It’s really too bad. Luckily I can find some of the items on the Kroger app and purchase from them instead. I don’t understand a business model designed to lose sales - doesn’t make sense to me.

Search is broken, you can type in the exact product and have to scroll throw a couple screens of related products before you might find it. It feels like the new interface priority is to give sponsored products and/or the more expensive option. If you happen to have the old product the barcode search works as expected. The order again is as broken as the search. Update on previously purchased (as requested): at the bottom of the app, there is an “buy it again” option. It’ll list out everything you ordered in the past. I’ve ordered quite a few things and so while in the buy it again mode, I use the search at the top of the screen to quickly find my previous item that I want to buy again. Or at least that’s what I expect, I just get random results instead of the short list I expect. The “buy it again” button at the bottom of the screen stays highlighted so I’m still in that mode. This isn’t usable — it’s just pushing me to sponsored items instead of my previously purchased. Ironically, this is only a problem if buy a lot of items through the app such that scrolling through the list is a chore.

I will start of with the rating. Woodmans gets a 4.5 star rating. Love the store. The app on the other hand. Yes 3 I went down to 3 because it’s a 3.5 I enjoy using the app I run into a lot of let’s call them bugs or glitches. One of them my saved items I have to mess with the app close and open it. Some time my saved list shows an empty cart some times my saved items are in there. Another thing I came across was out of stock items. As it seems like it doesn’t get re set when stock is back. Also glitches on pick up. I use the tracking and that works as they know I’m there. But to click I’m here. It doesn’t work sometimes. I just want to say I hope they can review their app and give it a big face lift and revamp the whole thing. I don’t know how many use the app but it seems to be lacking quality. Definitely a full time gig staying on top of stocked items per stores.