I’ve ran this app for going on 2 years. Just like all electronics glitches happen but this eld has done very well. I’ve had issues mainly driver error and they are a phone call away and always friendly and very helpful! I’ve called a handful of times and have never had a long hold time and almost every time the issue is fixed while I’m on the phone. I personally find the eld very user friendly. I was not a fan of giving up paper logs but I had an issue with my iPad and had to run paper for 8 days and I sure missed having the app. If I could rate the customer service they would get 10 stars. Another great thing is you don’t get bounced around to multiple people when fixing an error or asking for advice. In 2years I’ve had multiple road side inspections and so far no log violations. I would recommend this to anyone looking for a good dependable eld updates and features get added and if something does go wrong they won’t sweep it under the rug they will figure it out quickly

I have been using the My20 ( Konexiel) for 2.5 yrs. Of all the electronics I use on a day to day basis, My20 has been the best. The units, I have 2, work well and when they don’t, I get prompt service from the folks at My20. The technician Chris is the best tech guy I’ve ever dealt with. He diagnosed and fixed my issues once, while I was 2000 miles from home. Good company excellent service!

On behalf of my coworkers this latest update does not work for what we do as the update they added seems designed specifically for long haul trucking and punishes short haul truckers like myself and coworkers. Our logs the past few days have been filled with dead zones of off duty which is a problem for us mostly because our employer pays us off how many hours of service we have left. I have been bombarded with service violations/warnings and my eld disconnecting saying I need to start a new eld session halfway through my day. My company hauls fuel and we service gas stations. The update expects us to be connected with the app open from the start of our day to the end instead of how it used to be where it could run in the background. This just isn’t possible for us because we’re constantly getting out of the truck, turning the truck off, walking away from it, and doing paperwork on different apps. I really don’t understand why they changed this

Does not work well with Volvo. Maybe a Volvo issue may be the device issue. Not sure. I had a Volvo mechanic checking all electrical on my truck. No problems with my truck. The device can’t find my truck vin number. It does not track miles. Has lots of problems locating where I am. Puts me on-duty and in drive mode while I am sleeping. Had an audit with FMCSA they deemed the device non-compliant. At this point I am weighing my odds in which direction to go. I can only give this company a couple more tries to get to thing Wright. But when your logs look like an Etch-a-Sketch or a child has been playing with how do you submit that to a government official DOT.