I’ve been a loyal Pottery Barn customer since 2016, and after nearly a decade, I can honestly say they’ve never let me down. In a world where quality often feels like it’s becoming harder to find, Pottery Barn continues to exceed my expectations.What keeps me coming back is the exceptional craftsmanship. Every piece I’ve purchased has been beautifully designed, incredibly sturdy, and built to last. Whether it’s furniture, décor, or home essentials, everything feels thoughtfully made and timeless rather than trendy. Even years later, my pieces still look beautiful and function just as well as the day they arrived.One thing that consistently impresses me is how well their furniture holds its value. Pottery Barn products have remarkable resale appeal because people recognize the quality and durability behind the brand. That’s a true testament to their craftsmanship and design.Equally deserving of praise is their customer service. Every interaction I’ve had has been professional, knowledgeable, friendly, and genuinely focused on finding a solution. It’s refreshing to work with a company that stands behind its products and truly values its customers.Shopping with Pottery Barn has never felt like simply buying furniture, it’s investing in a home that feels warm, welcoming, and thoughtfully curated. Their collections have helped me create spaces that I genuinely love coming home to, and that’s something I deeply appreciate.Thank you, Pottery Barn, for nearly a decade of beautiful design, exceptional quality, and consistently outstanding service. You’ve earned my trust, my loyalty, and my highest recommendation.

I get PB texts and constantly get messages about the free design services. I scheduled an appointment online using an available time slot. Received a text a few hours later saying 4:30 pm Friday was not available. They suggested Saturday morning but I had plans for Saturday. So I went back online and I rescheduled for 3 pm on Friday which was another open time slot online. Received text message a few hours later saying 3 pm was not available, and the person suggested Friday morning but I work Friday mornings so declined. I went back online and scheduled design appointment for 1 pm Sunday. Received a text on Friday while at work where the person said they would come at 3 pm on Friday and I should confirm via text. I wound up working until 5 pm Friday instead of leaving at 1 pm (as originally planned) so I did not even see the text about 3 pm on Friday until after 3 pm. What happened to my requested Sunday at 1 pm appointment? No one has yet said they are coming. This “free design service” is wasting a lot of my time. Why are the appointment slots offered online not honored? The person texting me said they aren’t accurate because people come to the store and make design appointments. It appears PB is not tech savvy enough to update their website with the correct appointment information. Also, this texting back and forth is ridiculous. Why can’t someone just call me if the appointment time cannot be honored? I was redoing 2 rooms and PB has lost my business.

I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare. Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned. To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.

I ordered a performance rug from Pottery Barn and since I have a cat (after much research) I ordered a rug made of polyester. The rug I ordered was high quality, soft, and thick and cozy for our family room. The only reason I decided to return it was the color was unfortunately too dark. Otherwise, my husband and I were in love with the rug. In addition to this, I had ordered 2 other rugs from Wayfair for our family room. One was just as expensive as the Pottery Barn rug and one was more expensive. Both I ended up returning as their quality was poor, the color was off and they weren’t thick nor comfy. Finally, I just ordered another Pottery Barn rug. I am confident this rug will be the one for our family room!!