I give this app 3 stars because I do like the idea of having our own portal, being able to chat with staff and also seeing our info on there but it’s a little too simple. I would also love if we can see the kinds of surgeries we have done in the past and the prices we have paid to keep track not only of what the enhancements were but also the expenses. For some models and performers, I know keeping track of cosmetic surgery expenses is essential for tax purposes so this would actually be a great idea to have on there.

Wow. I don’t know where to begin. This app is absolutely terrible and has been for the last 3 updates. Where we are at now, I cannot login at all which is probably the worst of all my prior complaints. It tells me my password is wrong, even though it is saved in my password keychain and I’ve even tried copying and pasting it from my list of passwords. Not to worry, you can hit “forgot password”— only this takes me to a registration screen that wants me to re-register. There is no option for sending a passcode reset anywhere. Okay, sure, I’ll just try making a new account! After filling in my name, birthday, and new password, it announces once again “login failed”. It’s a literal stalemate and with the pandemic my practitioner’s whole office is shut down and is ONLY using this app for communication. Meaning I cannot even contact them to let them know the app isn’t working and that I’ll miss my video followup because of it.

The patient experience within the Symplast app is significantly hampered by its inefficient document submission process. Uploading documents is restricted to camera or photo gallery access, which is not conducive to modern healthcare workflows. To provide the lab work requested by my surgeon, I was forced to screen capture individual pages of the PDF report from my primary care provider's portal, creating a clunky, time-consuming task. I strongly recommend adding a feature for direct PDF file uploads and exploring secure integrations with common patient health portals to resolve this critical flaw. Currently, the process feels like an oversight that adds unnecessary friction to patient compliance.

Perhaps in a few years, after a great deal of research, development and solid implementation, they will get there... As of now, I would not wish this App upon any business. The level of frustration I have to deal with on a daily basis is unfathomable. We have been so patient with this company for years and just now we’ve realized this entire time we’ve spent trying to stick it out with them... has been an absolute waste.