Aesthetic Record EMR

Name: Aesthetic Record EMR
Rating: 4.3 (4615 reviews)
Author: Aesthetic Record LLC

EMR & Practice Management App

Free · Designed for iPad

4.6K Ratings
Ages

16+
Years
Category

Medical
Developer

Aesthetic Record LLC
Language

EN
English
Size

353.4
MB

Aesthetic Record is a HIPAA-compliant Electronic Medical Records (EMR) system and complete Practice Management solution created for Medical Spas, Dermatology, Plastic Surgery and Wellness Clinics. We integrate full charting capabilities with HIPAA-compliant, fully integrated Telehealth, high-quality before and after photos and videos, complete point-of-sale transacting, full online booking, inventory & supply chain management, patient loyalty administration, 3rd-Party CRM integration and end-to-end key performance indicator (KPI) reporting.

Ratings & Reviews

4.3

out of 5

4.6K Ratings

App not working for 8 business days
08/11/2023

Erb-Reinke
Continue to report the issue via the text service only to get the same replies blaming it on my iPad and phone which are both less than 2 years old and have the most current iOS systems. I also have a large amount of available storage on both of my devices. They also tried blaming it on the Wi-fi. However, the Wi-fi both at work and at home are working fine and all other apps are running fast. I think they implement changes and let others demo for free 30 days and they do not have enough server space to accommodate the demands. The App repeatedly crashes, I can't log on and it spins and spins saying "Hold tight" or "try again in a few minutes" I had a client who works in IT check everything from my end and she said it is a server issue. She advised me to purchase a premium plan. I am already purchasing the accelerated one. I have a very simple set up and do not even utilize many of the features. There is no reason this service is so poor. I need to the App to create an invoice in order to take a CC transaction. Tomorrow will be day 9. I have ran late due to it. I had 2 clients leave. I have had to financially compensate them. It is lost money and my reputation. I will be looking at other options.
App not working for 8 business days
08/11/2023

Erb-Reinke

Continue to report the issue via the text service only to get the same replies blaming it on my iPad and phone which are both less than 2 years old and have the most current iOS systems. I also have a large amount of available storage on both of my devices. They also tried blaming it on the Wi-fi. However, the Wi-fi both at work and at home are working fine and all other apps are running fast. I think they implement changes and let others demo for free 30 days and they do not have enough server space to accommodate the demands. The App repeatedly crashes, I can't log on and it spins and spins saying "Hold tight" or "try again in a few minutes" I had a client who works in IT check everything from my end and she said it is a server issue. She advised me to purchase a premium plan. I am already purchasing the accelerated one. I have a very simple set up and do not even utilize many of the features. There is no reason this service is so poor. I need to the App to create an invoice in order to take a CC transaction. Tomorrow will be day 9. I have ran late due to it. I had 2 clients leave. I have had to financially compensate them. It is lost money and my reputation. I will be looking at other options.
Need improvement !!
03/07/2024

Teju Ogun
I was excited to use this Emr because they are based within the United State. They have great features and so far it’s been a fair experience except few things that need update:1 : It’s a lot of set up as you have to manually input all your forms, they don’t have templates which is a pain2: when a patient makes appointments the forms that are attached is on a seperate email with the only choice of setting up a portal, most patients don’t open the second email once they confirm their appointment so most times no forms or consents are done prior to visits3: all charting and records are on the app, and the most important communication tool about texting is only on the web, so unless you log in on the portal you cannot get a response from texting. It would help if inbox is linked to the app.4: For packages, it should be easy enough to take payment, the process is cumbersome and it requires a portal account, this limit finalizing sales at checkout. Please review this. 5: Their is no way of the system labeling a patient new or current so easy duplicate occurred, although you could merge accounts when they occurs.There is great potential and it would be great if the system could separate subscription pay for providers seperate from frontdesk, Front desk have limited roles and should pay less compared to providers. It will encourage multiple subscription per practice.
Need improvement !!
03/07/2024

Teju Ogun

I was excited to use this Emr because they are based within the United State. They have great features and so far it’s been a fair experience except few things that need update:1 : It’s a lot of set up as you have to manually input all your forms, they don’t have templates which is a pain2: when a patient makes appointments the forms that are attached is on a seperate email with the only choice of setting up a portal, most patients don’t open the second email once they confirm their appointment so most times no forms or consents are done prior to visits3: all charting and records are on the app, and the most important communication tool about texting is only on the web, so unless you log in on the portal you cannot get a response from texting. It would help if inbox is linked to the app.4: For packages, it should be easy enough to take payment, the process is cumbersome and it requires a portal account, this limit finalizing sales at checkout. Please review this. 5: Their is no way of the system labeling a patient new or current so easy duplicate occurred, although you could merge accounts when they occurs.There is great potential and it would be great if the system could separate subscription pay for providers seperate from frontdesk, Front desk have limited roles and should pay less compared to providers. It will encourage multiple subscription per practice.
Just whatever, borderline annoying
12/10/2022

alego790
I wanted to like this app but it gives more problems than anything. A new “update” weekly which gets very annoying when you’re with clients and have to stop in the middle of what you’re doing and wait for it to log you out, update , re-log In and go back to whatever clients chart you were trying to work on. The most frustrating thing is it feels like nothing is corrected with these updates… it’s still the same glitches that happen all the time. With at least once a week app updates, you’d think these few glitches that constantly occur would have been corrected at some point, but they keep occurring. For example you will take a clients photo and then it disappears and then a pop-up from the app comes up saying a bunch of jumbled letters that don’t make sense, then when you X Out , it won’t let you do anything till again— you have to log back out completely and log back in knowing none of the photos you were just taking or the notes you were writing on a patient have been saved. This app has some good things as far as being organized but that’s almost expected because it is digital, but there’s still a long way to go in fixing making it more user reliable… there’s other issues on the app too but this was the most annoying that constantly seems to occur.
Just whatever, borderline annoying
12/10/2022

alego790

I wanted to like this app but it gives more problems than anything. A new “update” weekly which gets very annoying when you’re with clients and have to stop in the middle of what you’re doing and wait for it to log you out, update , re-log In and go back to whatever clients chart you were trying to work on. The most frustrating thing is it feels like nothing is corrected with these updates… it’s still the same glitches that happen all the time. With at least once a week app updates, you’d think these few glitches that constantly occur would have been corrected at some point, but they keep occurring. For example you will take a clients photo and then it disappears and then a pop-up from the app comes up saying a bunch of jumbled letters that don’t make sense, then when you X Out , it won’t let you do anything till again— you have to log back out completely and log back in knowing none of the photos you were just taking or the notes you were writing on a patient have been saved. This app has some good things as far as being organized but that’s almost expected because it is digital, but there’s still a long way to go in fixing making it more user reliable… there’s other issues on the app too but this was the most annoying that constantly seems to occur.
Use a different EMR-this is NOT a 4.3 out of 5 stars
05/28/2024

Genni13
This EMR has so many glitches. Frequent updates that are disruptive and result in lost client data-client notes, dot phrases etc. There really doesn’t seem to be any real changes with the “updates”. The inability to chart from the web version and only the app is a real issue. The support is only via chat-they often state “let me check into that” and they never get back to you. OR you wait for so long-check back several minutes later and they close the chat. Super frustrating. I have never received any follow back about something they were looking into. I stopped trying to take photos in the app and instead use my phone and load them into the app. Takes a lot more time but at least they don’t get lost. The inability to use a different pay source is also problematic. The app is not intuitive. Takes multiple steps to do things that could and should be an easy click. The list is long of the issues that this app has. I honestly wish I had never chosen this EMR. I now have a large client base and trying to move to a new platform is daunting after the hours and hours I spent building out this one. I have EMR PTSD from this program. I will say its one plus is the cost. However, that being said-spend the money-get a program that actually works for you and has responsive support.
Use a different EMR-this is NOT a 4.3 out of 5 stars
05/28/2024

Genni13

This EMR has so many glitches. Frequent updates that are disruptive and result in lost client data-client notes, dot phrases etc. There really doesn’t seem to be any real changes with the “updates”. The inability to chart from the web version and only the app is a real issue. The support is only via chat-they often state “let me check into that” and they never get back to you. OR you wait for so long-check back several minutes later and they close the chat. Super frustrating. I have never received any follow back about something they were looking into. I stopped trying to take photos in the app and instead use my phone and load them into the app. Takes a lot more time but at least they don’t get lost. The inability to use a different pay source is also problematic. The app is not intuitive. Takes multiple steps to do things that could and should be an easy click. The list is long of the issues that this app has. I honestly wish I had never chosen this EMR. I now have a large client base and trying to move to a new platform is daunting after the hours and hours I spent building out this one. I have EMR PTSD from this program. I will say its one plus is the cost. However, that being said-spend the money-get a program that actually works for you and has responsive support.

Improvements and fixes

Version 8.48.0

2d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics