Continue to report the issue via the text service only to get the same replies blaming it on my iPad and phone which are both less than 2 years old and have the most current iOS systems. I also have a large amount of available storage on both of my devices. They also tried blaming it on the Wi-fi. However, the Wi-fi both at work and at home are working fine and all other apps are running fast. I think they implement changes and let others demo for free 30 days and they do not have enough server space to accommodate the demands. The App repeatedly crashes, I can't log on and it spins and spins saying "Hold tight" or "try again in a few minutes" I had a client who works in IT check everything from my end and she said it is a server issue. She advised me to purchase a premium plan. I am already purchasing the accelerated one. I have a very simple set up and do not even utilize many of the features. There is no reason this service is so poor. I need to the App to create an invoice in order to take a CC transaction. Tomorrow will be day 9. I have ran late due to it. I had 2 clients leave. I have had to financially compensate them. It is lost money and my reputation. I will be looking at other options.

This is my second review. Couple of issues from my previous review like texting on the app had been addressed.However with new updates, they had really messed up the charting of medical supplies. Before once your category is medical supplies you could add units to your charting in one click and be done. Now it’s a 3 step to add medical supply and a make up of some other steps that didn’t even make sense. 2: From my previous recommendation Date of birth now has been added but please can we have a way of identifying patients as new or established pls?3: It would be great to have a PICTURE option for Health visit encounters, especially for weight mx where it matters4: There is wrong pairing of Coolsculpting with body contouring option as if the only option for body contouring is coolsculpting, you would have to manually edit your procedure on a webpage ( not even on your app) to remove or change the cool sculpting if you don’t offer this. I have reported all these to support and added this to new developments suggestion but no response yet!!

I wanted to like this app but it gives more problems than anything. A new “update” weekly which gets very annoying when you’re with clients and have to stop in the middle of what you’re doing and wait for it to log you out, update , re-log In and go back to whatever clients chart you were trying to work on. The most frustrating thing is it feels like nothing is corrected with these updates… it’s still the same glitches that happen all the time. With at least once a week app updates, you’d think these few glitches that constantly occur would have been corrected at some point, but they keep occurring. For example you will take a clients photo and then it disappears and then a pop-up from the app comes up saying a bunch of jumbled letters that don’t make sense, then when you X Out , it won’t let you do anything till again— you have to log back out completely and log back in knowing none of the photos you were just taking or the notes you were writing on a patient have been saved. This app has some good things as far as being organized but that’s almost expected because it is digital, but there’s still a long way to go in fixing making it more user reliable… there’s other issues on the app too but this was the most annoying that constantly seems to occur.

This EMR has so many glitches. Frequent updates that are disruptive and result in lost client data-client notes, dot phrases etc. There really doesn’t seem to be any real changes with the “updates”. The inability to chart from the web version and only the app is a real issue. The support is only via chat-they often state “let me check into that” and they never get back to you. OR you wait for so long-check back several minutes later and they close the chat. Super frustrating. I have never received any follow back about something they were looking into. I stopped trying to take photos in the app and instead use my phone and load them into the app. Takes a lot more time but at least they don’t get lost. The inability to use a different pay source is also problematic. The app is not intuitive. Takes multiple steps to do things that could and should be an easy click. The list is long of the issues that this app has. I honestly wish I had never chosen this EMR. I now have a large client base and trying to move to a new platform is daunting after the hours and hours I spent building out this one. I have EMR PTSD from this program. I will say its one plus is the cost. However, that being said-spend the money-get a program that actually works for you and has responsive support.