NEW FEATURES • Custom @mention groups - Create custom groups to mention multiple people at once, perfect for project teams and roles • Organization user name format - Admins can now customize how user names are displayed across the organization • Business days in SLA conditions - Set SLA conditions based on your organization's business days schedule • Rule template library - Access pre-built templates for common automation workflows like auto-labeling, SLA management, and draft creation • Rule import/export - Share rule configurations across organizations or backup your automation setups • New documentation - Updated docs now available with an in-app AI assistant to help answer questions IMPROVEMENTS • Faster label picker performance when managing thousands of labels • Better preview rendering for Missive links in task titles and conversation previews • Improved visibility of conversation events when messages are removed • API updates to conversation posts, drafts, tasks, and webhook endpoints BUG FIXES • Fixed emoji picker width on mobile devices • Fixed text highlight preservation when replying to emails

New features ============ • Out of office status with auto responder — Taking a well-deserved holiday break? You can now set up automatic replies right from your out of office status. • Rules: Add label with AI — Have AI automatically categorize incoming emails using your existing labels. • Rules: Include signatures in drafts created by rules — Create draft, Send response, and Schedule auto follow-up actions can now include the sender's signature. Enable via the "Include sender's signature" checkbox. Supports dynamic variables in organization-managed signatures. • Rules: AI rules for outgoing messages — Analyze messages before sending with AI. Prevent delivery of emails with typos, block messages mentioning sensitive information, or automatically create follow-up tasks from sent messages. Works with email, SMS, and social messaging accounts. • API: Response management endpoints — Create, update and delete canned responses via the API /responses endpoints. • API: New conversation filters — Filter conversations by email address or domain name in the /conversations endpoint. Improved ======== • Improved address suggestions — In the draft composer, recently contacted addresses now appear higher in suggestions, making it faster to find relevant email addresses. • Rules: Create draft with AI — optionally select a specific canned response to use as context for AI-generated drafts. • Rules: Drag and drop rule conditions and actions — Never rebuild a rule from scratch again. Easily rearrange conditions and actions by dragging and dropping them into the right order. • Command bar: View and search recent conversations — Quickly access and filter your most recent conversations directly from the command bar (Ctrl+e/Command+e) to resume work faster. • API: DELETE /drafts endpoint now allows deleting messages scheduled to be sent later. • API: GET /messages/id endpoint now supports a comma-separated list of message IDs to fetch message bodies in bulk. Fixed ===== • Mailbox unread count sometimes being decremented twice when marking a conversation as read • Account filtering not working when applied to mailboxes • Merge conversation action being unavailable in some contexts (pinned conversation, new windows, etc.) • Arrow keys occasionally not opening or closing submenus • Backspacing in search or filtered mailboxes failing to remove conversations • Conversation title flickering while typing in an expanded comment box

Improved ======= • Search bar now stays visible on mobile when viewing search results Fixed ==== • Mailbox unread count sometimes decrementing twice when marking a conversation with unread messages and comments as read • Removing email labels from conversations using the new label menu • Applying a label to a non-selected conversation via right-click or long press on mobile

New features ============ • My drafts / My sent • Redesigned label menu • Create, update and delete teams via the API /teams endpoints Improved ======== • Redesigned team creation modal/flow and setting window • Organizations on the Business plan can now restrict user name and avatar management to admins Fixes ===== • Dragging attachments to the desktop sometimes downloading an empty file • Email account avatars not displaying correctly when email addresses contain capital letters • Improved preview support for WebM video files • Team spaces not automatically updating in the sidebar when adding or removing team members and observers • Cursor movement using the left/right arrow keys in the search bar of context menus (e.g Pin to sidebar menu)

Files & Attachments =============== We’ve completely reworked how files and attachments appear in Missive to make managing them faster and more intuitive, improving how you work with files every day. Improved ======= • Add GPT-5 model to the OpenAI integration • Allow integrations to write to the clipboard Fixed ==== • Editing a colleague’s profile avatar and name • Copying an email body along with its header addresses • iOS 26 rendering glitch when focusing the app on iPad • “View all conversations” not being clickable for certain contacts • Assigning someone when selecting multiple conversations won’t disassociate the team anymore

New ==== • Remove user(s) from conversation” rule action Improved ======= • Granular settings to control default filters when searching • Removed default date range filter when searching Fixed ==== • When in a team inbox, searching in “Team → All” by default instead of the team inbox itself • Contact “All conversations” not working in some cases • Contact conversations searching globally instead of in the current mailbox

Improved ---------- • Better preserve text style and color consistency when copying and pasting content Fixed ------ • Missing conversations when filtering by “Domains,” “Contacts,” “Addresses,” or “Phones” • Some tasks failing to create or delete when filters applied • Pinning a conversation to the sidebar not working from a new window • “Merge conversations” button sometimes not working in the search view • Address search suggestions not opening in rule editor • Show darkened avatars in the access menu to indicate who has archived the conversation • Due date color still showing for closed conversations • Disabled “Delete” button no longer turns red when hovered in Settings > Labels‍

Improved ---------- • Nested labels display when searching in filters • Natural language date detection improvements Fixed ------ • Sign in with Apple on iOS • Search date range filter sometimes not being removable • Emoji picker sometimes being cropped when adding a reaction • Not being able to select an emoji in picker with keyboard

Improved ---------- • Delete search after removing all filters Fixed ------ • Contacts and addresses latest conversations not always being scoped to that contact or address • Sidebar scrollbar appearance • Sidebar counts sometimes not appearing instantly after launching the app • Searching from the command bar not searching globally

New ----- • Search and filter options We’ve revamped the search and filter options to make it easier and more efficient to find the information you need. • Recently viewed conversations Recently viewed conversations will be displayed when focusing the search input to give you a quick overview of your recent interactions. • Search settings Along with the improved search options, we’ve added a few settings to customize your search experience. • Coworkers profile card Tap your coworkers’ avatar to display their local time, status, and a shortcut to your chatroom together. Improved --------- • Prevent accidental rule loss when trying to close an unsaved rule form • [API] Endpoint to delete drafts • [API] Endpoint to paginate a conversation drafts Fixed ------ • OpenAI prompts when using “Reply to the message in a new draft” and new draft opens in a window • Sharing an account not always instantly being updated in the settings UI • Calendar button not being clickable on iPad with a mouse • Editing recurring calendar events • Resizing the integrations vertically • Replying to long chat comments breaking the UI • Tasks sometimes not being rendered when opening a conversation from the Tasks view • Integrations not receiving the change:conversations event when opening a conversation from the Tasks view • Sending WhatsApp responses with rules not always working when user is part of multiple organizations • Sidebar content sometimes being overwritten by an older session when opening Missive on a different device • Archiving a conversation from the “Assigned to me” mailbox when it contains tasks assigned to you • [API] Conversations not properly being reported as closed after being sent & closed

New ----- • Dialpad call transcription: To enable it, go to your Missive Dialpad account and toggle the Call logs synchronization button off, then back on. For this feature to work, AI must be enabled at the company level, and AI should be active during the call. Improved ---------- • AI notes now show in the conversation preview when they are the latest entry Fixed ------ • Completing a task in a conversation no longer unarchives the conversation for the user • Docs and tutorials now fully visible in the Preferences panel • Shortcuts no longer stop working until the app is reloaded • Resolved connection issues with WhatsApp Business accounts

New ----- • Natural language detection when snoozing. Schedule a snooze or send later more intuitively and accurately. Improved ---------- • Reopening a conversation will now only move the conversation back into the assignees’ personal Inbox. Fixed ------ • Valid international phone numbers being incorrectly prefixed with +1. • SMS messages visually merged even when sent days apart. • Trashing for IMAP accounts. All mailboxes are now removed as well.

New ----- • Unread marker in conversations - Easily spot where you left off in a conversation with a clear unread marker that highlights the first message or comment you haven’t seen yet. • Relay integration - Automate workflows by connecting Missive to 200+ apps with embedded AI features and human-in-the-loop functionality. Improved ---------- • Added “Sort by” option to sidebar sections. Fixed ------ • Search suggestion menu sometimes automatically reopening after submitting a search.

New ----- • Guest access - Invite external guests to specific conversations without adding them as full organization members. Improved ----- • Added one-click compose button to the sidebar • Dark-mode icon support Fixes ----- • Pressing Tab to select an emoji or response suggestions in the composer indenting the content instead of selecting the menu option • Variables in responses using multiple names instead of just one since the previous update • Archiving a chatroom that unexpectedly found its way into a team inbox • Searching canned responses with curly apostrophes or quotes returns the right matches • Addresses search suggestions being unreliable • Conversation actions staying collapsed after resizing window • WhatsApp template when using the inline response suggestions • Merging two conversations now correctly combines their descriptions • Fixed inaccessible account mailboxes tab in Preferences • Misplaced checkboxes in “Mark as spam” dialog

New ----- • Guest access - Invite external guests to specific conversations without adding them as full organization members. Improved ----- • Added one-click compose button to the sidebar • Dark-mode icon support Fixes ----- • Pressing Tab to select an emoji or response suggestions in the composer indenting the content instead of selecting the menu option • Variables in responses using multiple names instead of just one since the previous update • Archiving a chatroom that unexpectedly found its way into a team inbox • Searching canned responses with curly apostrophes or quotes returns the right matches • Addresses search suggestions being unreliable • Conversation actions staying collapsed after resizing window • WhatsApp template when using the inline response suggestions • Merging two conversations now correctly combines their descriptions • Fixed inaccessible account mailboxes tab in Preferences • Misplaced checkboxes in “Mark as spam” dialog

New ----- • List conversation comments API endpoint • Delete post API endpoint • Organization owners and admins can now delete posts within conversations using the context menu. Improved ---------- • An event is now inserted when a conversation team is changed by a new email. • Allow choosing a specific AI model in the rule conditions and actions. • Navigate sidebar items using the keyboard. • Creating an event in a calendar not currently visible in your calendar view will now show a prompt to display that calendar. • Support for OpenAI gpt-4.1, gpt-4.1-mini & gpt-4.1-nano models. • Support AI rule conditions and actions for SMS, Instagram, Facebook and WhatsApp messages. Fixed ------ • WhatsApp templates sometimes missing. • Invalid variables sometimes crashing the signature editor. • Label “Mark as favorite” context menu option not working. • Automatically unarchive users watching a conversation when a task is created within it. • Tasks not assigned to a team now appear in the team grouping, even when the organization has no teams. • Task assignment menu sometimes focusing multiple assignees when hovering an item. • Chrome autofill suggestions in the command bar input no longer overlaps search results. • Unexpected behavior when using the "M" keyboard shortcut to toggle the watch status with Gmail presets. • Clicking a notification on desktop not focusing the conversation’s team inbox. • Resolved an issue where the conversation sidebar button overlapped with macOS window control buttons. • Resolved an issue where links to other Missive conversations or messages were sometimes not displayed correctly or converted to URLs in some tasks. • Fixed rule creator automatically watching conversations when a 'Create Task' action was triggered. • Fixed conversations being unarchived for delegated users when marking an email as not spam. • Comment “Copy” option copying quoted content instead of the comment. • Calendar events not fully listed when launching or reloading the application on a calendar. • Connecting a ClickUp integration. • Opening the sidebar on mobile scrolling up inside an opened room. • Opening a calendar event inside the activity room showing an error modal.

New: • Support for OpenAI web search model in OpenAI integration and rule engine. Improved: • Enhanced OpenAI Integration. • WhatsApp templates are now available for all users when sharing a number. • Assigning a task to a team will add the conversation to team members’ Inbox. • Button to refresh WhatsApp account numbers. Fixed: • Live Chat messages missing the read icon. • Unable to change task grouping after setting it to “None”. • Displaying calendar invites with non-standard status. • @mentioning a colleague whose name starts with an Icelandic character. • “Forwarding in private conversations” not working when a user has a delegated alias set as the default sender address.

New: • AI-powered rule conditions and actions. • Native support for WhatsApp Business. • API endpoints for webhooks. • API update endpoint for shared label(s) Improved: • Task ordering options for groups. • Task search results. • Ability to attach Word, Excel, and PowerPoint files to WhatsApp messages. Fixed: • Some rules not triggering in the same order as they are listed in Rules settings. • Assignment button layout issues on mobile.

New: • Option to display only tasks, conversations, or both in task views Improved: • Added a “Watch” option for team inboxes, except when nested within a team space. • Tasks in grouped views now sort by creation date by default. • Improved the file size limit error message when uploading attachments to be more helpful. • Improved performance when fetching tasks. Fixed: • Fixed an issue where the app lost focus when clicking a task checkbox. • Conversation titles sometimes lacked proper indentation. • Unpinning a team space that was configured to display as a team inbox now works correctly. • Long conversation titles no longer pushing the accesses out of view. • Fixed a bug where certain task statuses wouldn’t update in real-time when edited by someone else. • Creating a draft in a newly created conversation no longer causes the app to reload. • Reduced excessive memory usage when the app is used for an extended period. • The close button in search now maintains its size even when the search term is long. • Mailbox filters now consistently display the expected conversations.

Improvements: • Added a setting to limit the number of recent searches. By default, only the last three searches will be displayed in the sidebar • Removed the “Inbox” suffix from pinned team inboxes • Shift+click a task checkbox to mark it as closed • Display user statuses in the assignment menu • Added an option to hide and watch a team inbox sub-mailboxes • Improved user sorting in the assignment menu Fixes: • Abysmal app performance when pinning email account labels with a large number of nested labels • Applying a filter to an existing search sometimes yielding no results • Due date groups not displaying any tasks when collapsed • Resending a message incorrectly included previous attachments from the same thread • Menus not closing when pressing Escape while using the Gmail shortcuts preset • Unable to restore the incomplete task count in the sidebar after unchecking it

Improvements: • Use same tasks sorting and grouping when changing conversation • Reuse same tasks attributes when creating tasks with “Create more” option enabled Fixes: • Search still being unstable for some users • Conversation panel layout when opened from a Tasks view

New features: • Team sidebar customization setting Improvements: • Added “Assigned” and “Assigned to others” as nested team inbox mailboxes • Assignment menu search results now include teams Fixes: • Search intermittently not showing results • Missing assignment button on tablet devices • Task list sometimes flickering while scrolling • Certain context menus not being scrollable

Improvements: • Added “Mark as closed” button to the assignment menu, when opening from a team inbox • Show total count of the team inbox when team space is collapsed • Hide the Team spaces and Chatrooms sections when empty Fixes: • Performance issues since the v11.0.0 update • Search intermittently not showing results • Scrollbar appearance when using custom sidebar style • Assigning via the “Assign to…” context menu option on mobile • Assignment button missing when multiple conversations are selected • Shared inboxes unexpectedly showing under the main Inbox as a sub-mailbox • Unselecting current conversation when pressing Escape when using the Gmail shortcuts preset

Welcome to Missive 11.0 - Tasks upgrade - Team spaces - New icons • Tasks upgrade: We’ve completely re-imagined how tasks work in Missive. You’ll now find dedicated views that brings together all your tasks in one place, everything’s organized in a single view. The “Assigned to me” and “Assigned to others” mailboxes have evolved into comprehensive Task views • Team spaces: We are introducing team spaces, a new way to organize your teams. Every team has now a dedicated space in the sidebar, and every member will see the right elements depending on their role in the team. Quickly access your team’s Inbox, Tasks, and Chatroom from the same place.

Welcome to Missive 11.0 - Tasks upgrade - Team spaces - New icons • Tasks upgrade: We’ve completely re-imagined how tasks work in Missive. You’ll now find dedicated views that brings together all your tasks in one place, everything’s organized in a single view. The “Assigned to me” and “Assigned to others” mailboxes have evolved into comprehensive Task views • Team spaces: We are introducing team spaces, a new way to organize your teams. Every team has now a dedicated space in the sidebar, and every member will see the right elements depending on their role in the team. Quickly access your team’s Inbox, Tasks, and Chatroom from the same place.