GBGO firstconnect

Name: GBGO firstconnect
Rating: 2.8 (5 reviews)
Author: GALLAGHER BASSETT SERVICES INC

Report incidents and losses

Free · Designed for iPad. Not verified for macOS.

5 Ratings
Age Rating

4+
Years
Category

Business
Developer

GALLAGHER BASSETT SERVICES INC
Language

EN
English
Size

101.7
MB

Great news! GBGO® firstconnect app is now available from the App Store! GBGO® firstconnect is a FREE, easy to use mobile app that allows GB clients to submit a loss for all major lines of coverage securely via the web, phone or tablet. Some of the features/functions available to users are: Supported Lines of Coverage – Workers’ Compensation, General Liability, Auto and Property Multi-channel reporting - Loss reporting from phone, tablet and web 2-step approval workflow - Managers can review, edit and complete the loss report Faster data entry with SMART forms - Improved data accuracy with error handling and validation Attachments - Upload photos, videos and documents from site of accident Completed reports - Immediate confirmation on successful submission of a loss Track previously reported losses - Branch info displayed on completed reports FAQs - Get answers to frequently asked questions 24x7. To contact GB Technical Support, please email gb.firstconnect.support@gbtpa.com or call at 800-284-5213 GBGO: Taking claims management mobile

Ratings & Reviews

2.8

out of 5

5 Ratings

Useless
01/21/2021
hoosiercat
At first I was relieved that there was an app available to use for claim management.I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me!I have been on light duty from work for 6 weeks now and still cannot login to the app.I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app!By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information.I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.
Useless
01/21/2021
hoosiercat

At first I was relieved that there was an app available to use for claim management.I am beyond disappointed. I can’t even measure the disappointment. The app developers are obviously not aware of how GBS needs it clients to use the app. That first call really unnerved me!I have been on light duty from work for 6 weeks now and still cannot login to the app.I have contacted support 6 times have been given vague answers like “glitches” and “server problems”. That’s when I even get an answer. I was even given instructions for an app that’s not even available through GBS on a 4th attempt to get help! I tried to use the email support for login, but it will not work because, guess what, I am not logged in! I have sent screenshots, my claim supervisor has called and the last time I actually talked to a human in support, I was treated very disrespectfully and was told I am accessing the wrong app. I sent a screenshot to a specific email given to me by the developer and the support tech didn’t recognize their own app!By law in my state, I am REQUIRED to report certain information and I am told by GBS I have to use the app. I am stuck as I am constantly playing phone tag and spinning on the email merry-go-round. I am concerned that my claim will be terminated because I cannot process information.I have received better tech support for other tech issues from high school kids and I wish I could one of them for help I’m so frustrated.

Fixed bug for user unable to login into app.

Version 0.13.0 07/09/2020

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Accessibility

Information

Seller: GALLAGHER BASSETT SERVICES INC
Size: 101.7 MB
Category: Business
Compatibility: Requires iOS 11.0 or later.

iPhone
Requires iOS 11.0 or later.

iPad
Requires iPadOS 11.0 or later.

iPod touch
Requires iOS 11.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

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