The Carter's app makes shopping for your little ones easier than ever — with styles from all 5 brands: Carter's®, OshKosh B'gosh®, Skip Hop®, Little Planet®, and Otter Avenue™. Whether you're shopping for baby, toddler, or big kid, the app helps you find what you need fast, with curated collections for bedtime, playtime, gift-giving, and more.
Key Features:
- Shop all 5 brands in one place
- Quickly check local store inventory
- Choose curbside pickup or same-day delivery (where available)
- Track and redeem Carter's Rewards
- Stay up to date with app-exclusive launches
- Easily browse soft, sustainable essentials for every age and stage
Save time, stay inspired, and shop confidently — right from your phone.
App is one of the worst for shopping. I’m a mother of two kids and I love shopping online for them. It’s very difficult to go to the store with two young ones. I’ve been a loyal customer to Carter’s since my daughter was born five years ago. Carter has one of the best quality clothes for kids. But I can’t say the same for this app. Ive tried using filter options to choose the size for my kids but it does not work. Even after the filter it still shows items that are not available in the size chosen and sometimes it even shows items that are not available at all. Please fix this issue because it is quite annoying to go through all of the items that are not available to me. Hence, I’ve stopped looking online for their clothes at the moment from Carter’s. I hope this issue gets fixed fast.
Horrible experience!!!
Sara Cummins
I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online. That was a HORRIBLE mistake! I tried twice to pay using PayPal. Both times I received emails from PayPal saying that it was paid. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Again another huge mistake. I spoke with the first representative and she said she didn’t see any order. She then asked for my credit card information. I willing gave it to resolve this. She then said she had to transfer me to the sales department. I was then transferred to someone else. That person then asked for my card information again. By this point I was past frustrated. I told her what I had been though to place one order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her to forget about. I then got off the phone and went back to the order. I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!!
Developer Response
So sorry your purchase didn't go smoothly, feel free to email our team at Appsupport@carters.com with anything we can do help with the situation.
Says gift card applies to order then charges credit card for entire amount
Asobers
It took me 3 attempts to place an order using a gift card that was given to me for our new baby. I have shopped at Carter’s in store but this was my first experience buying online and I was NOT happy. I entered my gift card information and then placed my order, only to find out that they charged my credit card for the entire amount and did not apply my gift card. So I then had to call customer service to cancel my order so I could place the order again with the gift card. I placed the order again and even made sure the check out screen said my gift card was applied and it did. Boom, credit card once again charged for the full amount, so then I had to call customer service AGAIN so they could cancel the order AGAIN. Then the woman on the phone re-placed the order for me and applied my gift card. Third time is a charm I guess, but man didn’t think it would take me over an hour to place a simple order. Now I have $200+ pending on my credit card for the first two canceled orders that I am told will disappear from my statement…I’m hoping they actually do or I’m going to have to dispute it. Very frustrating!
What a nightmare!
angelica Clemente
Seriously worst app ever! I have shopped for my kids clothes at the Carters website ever since preg with my first one, (now 5). I was so excited for the app but never, not once was the app a breeze or shopping friendly compared to any other app out there. My cart gets cleared constantly. I am a mom of 3 and I betcha its not this mom that is the only one busy. I shop around and then go do something else...when I come back at. Ugh this time usually ready to check out my cart has been cleared. Another huge huge HUGE problem is my cart tells me some items are out of stock but it doesn’t show me which ones! How frustrating. And when I jump on my computer to see if there it will show me I get a “sorry for the inconvenience” to say the least I can’t even access my cart from the website. Seems I only can access my cart from the app. And when I try to check out it gives me a message of “product is out of stuck.” Just naming it like “product” like how in the world WIll i know wth “product” is???! Like it’s 2020! Get it together! Poured my money to Carters season after season. I just can’t no more. Going somewhere else to shop for our kids clothes. Have so much more to say but these are the major problems I’ve had . Angie C.
Developer Response
Thank you for reaching and sharing this information, can you please email Appsupport@carters.com so our team can gather further information regarding your experience?
Thank you for using the Carter’s App! We’re always working to make your shopping experience seamless and enjoyable. This update includes performance improvements, bug fixes, and behind-the-scenes enhancements to keep things running smoothly. Don’t forget to enable automatic updates so you can stay up to date with all the latest features and improvements!
Version 10.5.0
The developer, Carter's Retail, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
Search History
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Carter's Retail, Inc.
Size
188.2 MB
Category
Shopping
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
iPad Requires iPadOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
