Cleo is a free family benefit, offered through your employer or health plan, designed to help parents and caregivers feel more confident and less stressed.
From the excitement of planning a family and pregnancy to the joys of raising infants, toddlers, and teens, and even the complexities of caring for aging or adult loved ones, Cleo is here to empower you. Through 1:1 guidance, compassionate expert support, and 24/7 resources in an easy-to-use app, Cleo helps you find peace of mind and feel confident in every step you take, making caring for yourself and your loved ones easier and more joyful.
Not sure if your employer or health plan offers this benefit? Don't miss out on feeling more supported — reach out to us at support@hicleo.com.
With Cleo, you get:
• A CONCIERGE TEAM FOR YOUR TO-DO LIST: Cleo’s team can take on the research for everything from finding trusted child care and healthcare providers to researching home services like contractors or movers — all at no cost to you, so you can focus on what matters.
• A DEDICATED HUMAN GUIDE: Upon signing up, you'll be connected with a Cleo Guide: a real human who is there to learn about your needs, challenges, and goals. You can message your Guide anytime for quick questions or schedule a live session for in-depth conversations. Your Guide will then connect you to the most helpful and relevant Cleo specialists, resources, classes, and more.
• VIRTUAL CLASSES AND PEER SUPPORT GROUPS: Take advantage of unlimited peer support groups and educational classes led by Cleo’s network of specialists, including doulas and lactation consultants to career coaches, child development experts, health coaches, elder care specialists, and more.
• PERSONALIZED RESOURCES ON DEMAND: Get expert-backed answers right when you need them. Explore Cleo’s extensive library of articles, support plans, and videos designed to help you feel confident and prepared for any question or milestone.
• AND MUCH MORE!
Cleo Guides support families in more than 15 languages, allowing you to receive guidance in your native language, so you always feel heard. Cleo’s inclusive care model embraces families from all backgrounds and all paths to and through parenthood. Upon enrollment, invite a partner or family support person to access all features of the Cleo app, so everyone feels connected and supported.
Ready to feel the difference Cleo can make in your family's life? Download the app today and start your journey to a more supported, less-stressed you!
To learn more or get started today, visit hicleo.com/for-families.
“Every service or support I've received at Cleo has been amazing. It's been empowering and personalized and always includes steps I can take right away.”
- Cleo member testimonial
I love the support from Cleo, but as a new mom with carpal tunnel in both hands, it’s extremely uncomfortable for me to use this app solely on my phone, especially when it comes to having discussions with my Cleo Support guide (would be much easier & better for my hands to type my messages on a computer/laptop). Ive been told this is for privacy reasons but there are lots of medical resources accessible on desktop. Also, lately the app keeps crashing for me whenever I open up my messages. I’ve tried uninstalling & reinstalling the app but the issue continues. I hope they fix this bug.
Like stumbling on a secret treasure trove
Lampstradamus
Seriously, this app is a godsend for new parents. It has helped us in so many different ways I can’t even begin to list. The lactation consultation will change your life in 60 minutes (work with Evonne for that if you can), and our personal guide, Samana, is not only a vast wealth of knowledge regarding any topic pertaining to parenting, she can provide helpful links and other resources to help illustrate points she may try to make. In short, if you’re a new parent, GET 👏🏼 THIS 👏🏼 APP 👏🏼.
Disappointed by lack of email notifications
Mike Douglas
We reached out for support but never heard back. It turned out the response was in the in-app messaging and there was never an email or sms notification along with it.Overall, really disappointed with the quality of the app and the lack of notifications. It’s holding back what could be a good service.
So invasive I can’t use it
DeadlyEmbrace
When you try to register, you are immediately asked for your child’s birth history including whether they were adopted, carried by surrogate, identify as a different gender than their birth, if they were breastfed or not, etc. If I just want to get help with finding a preschool or transportation for my child, why is any of this information relevant?? I should be able to get the help I need without giving up my child’s entire birth story, when it’s not relevant at all to what I need. Please make these types of fields optional and only request the information you need for the services someone is trying to use. I can’t use this app in good faith until that enormous privacy concern is addressed.
Developer Response
Thank you for taking the time to provide us with feedback. We take our member's privacy very seriously. For context, the information members provide during enrollment is used to personalize the Cleo experience with relevant content and tailored Guide support. We appreciate you letting us know these questions felt invasive to you. Based on your feedback, we are working on updating our experience specifically to ensure that this personal data is not required. Thank you for helping us make our member experience better. If you have additional specific concerns we can help address, please email support@hicleo.com and we will work to address them.
Bug fixes and performance enhancements
Version 68.0.0
The developer, Cleo Labs, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Usage Data
Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
