I was going to donate blood and found my points missing from a past donation. They told me it was because points expire after the beginning of the next year. I asked if my blood expired. They said no. I then inquired: “Then why do my points?” Asked to be taken off program. It’s not like they don’t receive funds for my blood. There is a lot of profit in non-profit.

When I saw the two rating on this app, I figured it had to be an exaggeration by disgruntled people with the operation of the app and getting your rewards points. But once I got into it, I saw exactly what the problems were. This app tends to not allow you to do some simple tasks. I can’t even change my address, which is almost 10 years old. it makes you think that it’s mailing out a gift card to your old address. When I saw that I called and got into an automated system that said they would call me back in 2 to 3 days. By that time my card would’ve been mailed out. I wasn’t even aware that you could electronically redeem the card until after I called and looked a little deeper and saw that the card wasn’t actually being mailed out to my old address like it appeared. there is also a little work of not being able to sign in when you’re auto filled by many of the password programs. You actually have to go onto the password field and type of space for the entry bar to be activated. Seems like somebody was asleep at the wheel when they created this app.

This app has a lot of great features to track your donations, vital signs, and you can order stuff with your points. Sometimes the pages do not load. The app can be kind of slow to respond when going through certain menus. I feel like a couple of the menus could be combined. Also, face ID doesn’t really work with unlocking the app. The avatar/profile picture is skewed. It would also be great to be able to tell what level of platelet donor you are from the app. I hope this feedback helps make the app even better.

Others have said that appointments cannot be canceled or changed in the app. I haven’t needed to do that, but I find the app helpful … once I can log in.The app’s log-in doesn’t work with 1Password or the iCloud Keychain. Whenever I try to log in using either of those, the app says “invalid credentials.” I can either type in the exact same password or copy-and-paste the password from 1Password and that works. Frustrating, irritating, maddening.