First Due Mobile

Name: First Due Mobile
Rating: 2.8 (658 reviews)
Author: Locality Media, Inc.

For a safer & faster response

Free · Designed for iPad. Not verified for macOS.

658 Ratings
Age Rating

4+
Years
Category

Productivity
Developer

Locality Media, Inc.
Language

EN
English
Size

204.3
MB

First Due Mobile is finally here! Be notified, arrive safely and understand your scene like never before. First Due Mobile includes: -Incident tracking and notification -Emergency response specific routing -Integrated Assessor, Building Department and Fire Prevention data! -Quick size-up on every building -Detailed pre-plans on every building including residential! -Pre-Incident Planning & Mapping -Chat for easy communication with your team -Incident statusing and responding functionality -Live unit and team member tracking during incident

Ratings & Reviews

2.8

out of 5

658 Ratings

For the Price of the Software, the App needs some serious TLC
09/12/2025

CP12FD
App experience does not zoom to a correct resolution size (zooms in too far), hydrant icons on the responder view in the app are extremely small, but are appropriately sized in the web view. The developers have advised us that most of the app is just a “mirroring” of the web view, which causes mobile devices not to have a great experience. iPad’s do not tend to experience the resolution issues; this seems to be an iPhone issue. The support staff has advised our department not to use the app for the inspection side of the app. In the app, you need to learn how to manipulate the phone in order to get the app to function correctly (to complete or send an inspection, you need to rotate the phone 90° to have these buttons appear; when vertical, an empty pop appears). This makes our department loose a ton of the functionality of the app.The app continually drops users out of reports when uploading photos (only off of the initial start up of the report). The app leaves a lot to be desired, especially for the price of the overall software experience. I’ll be more than happy to update this when/if things change.

Developer Response
Thanks for the feedback. We continue to work on enhancing the platform and providing a better service. Please submit a ticket and we will gladly review your inquiry. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com
For the Price of the Software, the App needs some serious TLC
09/12/2025

CP12FD

App experience does not zoom to a correct resolution size (zooms in too far), hydrant icons on the responder view in the app are extremely small, but are appropriately sized in the web view. The developers have advised us that most of the app is just a “mirroring” of the web view, which causes mobile devices not to have a great experience. iPad’s do not tend to experience the resolution issues; this seems to be an iPhone issue. The support staff has advised our department not to use the app for the inspection side of the app. In the app, you need to learn how to manipulate the phone in order to get the app to function correctly (to complete or send an inspection, you need to rotate the phone 90° to have these buttons appear; when vertical, an empty pop appears). This makes our department loose a ton of the functionality of the app.The app continually drops users out of reports when uploading photos (only off of the initial start up of the report). The app leaves a lot to be desired, especially for the price of the overall software experience. I’ll be more than happy to update this when/if things change.
Developer Response 09/19/2025
Thanks for the feedback. We continue to work on enhancing the platform and providing a better service. Please submit a ticket and we will gladly review your inquiry. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com
Love it
02/12/2021

Andie417
As a driver, I am really loving this app. As soon as the notification comes in I can quickly pull up the image of the incident and get a look at things like my water situation, FDC locations, and the structure itself. Helps me get a leg up on water and positioning and only takes a few seconds. If I’m heading out of the first due area it also lets me get a quick look at my first few turns, giving my officer some time to get settled and into the map books while I can already be heading down the road as soon as the crew jumps in. The only negative I have for the app is that there is no way to silence the alerts as they come in. I would love to keep the app running on my days off just to keep tabs on what incidents the other shifts are running but the notifications won’t silence and hearing the tones go off on my days off can get old. Even turning sounds off on my phone won’t stop the notification audio from going off. I have to turn off notifications completely in the app settings and then I can’t see what calls come in at all. Just add a no sound option in the tones list, please.
Love it
02/12/2021

Andie417

As a driver, I am really loving this app. As soon as the notification comes in I can quickly pull up the image of the incident and get a look at things like my water situation, FDC locations, and the structure itself. Helps me get a leg up on water and positioning and only takes a few seconds. If I’m heading out of the first due area it also lets me get a quick look at my first few turns, giving my officer some time to get settled and into the map books while I can already be heading down the road as soon as the crew jumps in. The only negative I have for the app is that there is no way to silence the alerts as they come in. I would love to keep the app running on my days off just to keep tabs on what incidents the other shifts are running but the notifications won’t silence and hearing the tones go off on my days off can get old. Even turning sounds off on my phone won’t stop the notification audio from going off. I have to turn off notifications completely in the app settings and then I can’t see what calls come in at all. Just add a no sound option in the tones list, please.
Needs work
05/17/2024

Fievel18
First Due is what my department chose to go with vs active 911. I’ve had it for a while now, and like what it can do. My problem is I have to wait a few minutes for it to load every time I open it. And now every time I try to open the group message it force closes. There’s always been one bug or another since I’ve had this that keeps it from being as good as it could be. What needs to be done is for it to work lightning fast as soon as you get an alert because we do not have time to wait for things to load. It needs to stop force closing when you try to open something on it. And if y’all ever have the ability too, it would be wonderful to have access to call notes. It shows the first few words of the notes and stops. If you could find a way that it could get the full notes that would be wonderful.

Developer Response
Thanks for the feedback, we continue to work on enhancing the platform and provide a better service.Please submit a ticket and we will gladly review your inquiry.You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com
Needs work
05/17/2024

Fievel18

First Due is what my department chose to go with vs active 911. I’ve had it for a while now, and like what it can do. My problem is I have to wait a few minutes for it to load every time I open it. And now every time I try to open the group message it force closes. There’s always been one bug or another since I’ve had this that keeps it from being as good as it could be. What needs to be done is for it to work lightning fast as soon as you get an alert because we do not have time to wait for things to load. It needs to stop force closing when you try to open something on it. And if y’all ever have the ability too, it would be wonderful to have access to call notes. It shows the first few words of the notes and stops. If you could find a way that it could get the full notes that would be wonderful.
Developer Response 05/28/2024
Thanks for the feedback, we continue to work on enhancing the platform and provide a better service.Please submit a ticket and we will gladly review your inquiry.You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com
Dave
12/07/2023

Crash Fever
UPDATE: Little improvement since last post. We’ve also noticed that this program is heavily reliant on downloads rather than using the hard drive (the gigabytes of memory available) in the host iPad or tablet. This slows down the App making it a total slog fest. Also, you can’t navigate in the Preplan Map, you have to switch back and forth between the Preplan Map to the Nav Map to see your relative position. LAME! Also, the App is constantly requiring updates, usually when you’re trying to respond to a call, like daily version updates. Clumsy, clunky, glitchy app. Not user friendly, especially while bouncing down the road enroute to a call. The screens are too busy with too many screens within screens (windows) that compete with each other. It doesn’t track other units as well as Incident View or Life 360. It’s slow to download hydrants. It’s a heavy program that requires ideal fast connectivity. You have to completely leave your navigation screen to look at Pre-plans. Way too much button pushing while trying to drive, navigate and get your crew briefed enroute to a call. Your head is buried in the screen the entire drive into the call. Needs to be streamlined.

Developer Response
Dave our apologies for the bad experience you had, we are open to any feedback that will help us improve the app. We have improve the performance of the app so please make sure to have always the latest version of it.Please submit a ticket and we will gladly review your case. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com
Dave
12/07/2023

Crash Fever

UPDATE: Little improvement since last post. We’ve also noticed that this program is heavily reliant on downloads rather than using the hard drive (the gigabytes of memory available) in the host iPad or tablet. This slows down the App making it a total slog fest. Also, you can’t navigate in the Preplan Map, you have to switch back and forth between the Preplan Map to the Nav Map to see your relative position. LAME! Also, the App is constantly requiring updates, usually when you’re trying to respond to a call, like daily version updates. Clumsy, clunky, glitchy app. Not user friendly, especially while bouncing down the road enroute to a call. The screens are too busy with too many screens within screens (windows) that compete with each other. It doesn’t track other units as well as Incident View or Life 360. It’s slow to download hydrants. It’s a heavy program that requires ideal fast connectivity. You have to completely leave your navigation screen to look at Pre-plans. Way too much button pushing while trying to drive, navigate and get your crew briefed enroute to a call. Your head is buried in the screen the entire drive into the call. Needs to be streamlined.
Developer Response 03/28/2023
Dave our apologies for the bad experience you had, we are open to any feedback that will help us improve the app. We have improve the performance of the app so please make sure to have always the latest version of it.Please submit a ticket and we will gladly review your case. You can create a ticket at https://support.firstduesizeup.com/portal/en/newticket or by sending an email to support@firstduesizeup.zohodesk.com

- Updated map technology to support the latest features and improvements. - Address Tags are now also available when using ArcGIS maps. - General improvements for a more stable and reliable app.

Version 6.0.0 Apr 20

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Locality Media, Inc.
Size: 204.3 MB
Category: Productivity
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

iPad
Requires iPadOS 17.0 or later.

Mac
Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat