Update: After reaching out to them by social media they did their own investigation and found out that I really was scammed. They immediately gave me a full refund. I’m so grateful. I’m changing my review from one star to five because of how responsive they were after reaching them on social media. Don’t call. Don’t email. Send a DM on Instagram and they’ll handle it. Thank you Neighbor. I’ll keep using your service now that I know I’m protected. All the best to you. I made a reservation to park my trailer before a vacation, I was told within the app that I would get the exact address after paying for the reservation. I paid and made the reservation only to find I was only given the city and state. No address. When I messaged the host I asked her for the exact the address she didn’t respond until the next day. She gave my the address to an abandoned house boarded up with broken windows. I tried reaching out to Neighbor by email and phone since they promised scam protection and nothing. When I tried to cancel the reservation within the app they referenced their refund policy which stated that I was ineligible. If you care about the safety and security of your place I would recommend a place that has a reputation. The platform makes scamming quite easy and there are no safety checks or protection for renters and no refunds if you are scammed.

While researching for a storage solution to park my RV while I’m not using it, I discovered the Neighbor app. It has been one of the most useful apps I’ve ever used. I have found two places to store my RV. The first time went great, but unfortunately the owner sold and I had to find a new place. I was given more than enough time to find another place. Using the app again, I found a more than perfect place. It is located in Loxley, Alabama and my hosts name is Marsha. As soon as I made my online reservation, Marsha contacted me. She gave perfect details on how to access the storage lot, she was more than accommodating to my time schedule and everything went smoothly. Finding a location is so easy, reservations are made quickly and easily. For being out of state from where my RV is located, this has been a breeze. I’ve used them for almost 8 months now and have not had a single issue or problem. I highly recommend this app, as well as my host Marsha, should she be in an area your looking to store. The whole process is so simple and stress free. 5 stars across the board.

I have had great luck with Facebook and facebook market place but thought i would try this out since it specializes in storage. I have found Non existent customer service. Most of my ads were rejected with no reason given as to why. So i spent all that time typing the ad and taking pictures and posting pictures only to get rejected and then not knowing what i need to change or do differently to get accepted. Then when i did finally get an add to get accepted, i hardly got any inquiries and i followed all the recommendations given by the app. I tried this for months, and only got one tenant who only stayed for 1 month. Meanwhile i have tons of storage tenants from facebook that have stayed long term and paid more. This app is supposed to specialize in storage, yet it cant even do as good as facebook that doesn’t have anything to do with storage. I have not found this app to be beneficial in any way. They claim to insure both parties but you never really know how that will play out until your in a bad situation. So i don’t personally trust that. And neither does anyone that i have talked to. The few people that have reached out to me didnt even want to go through the app because they didnt trust it and they already had their own insurance that they trusted. I did get the one person to go through the app but again that only lasted for a month. Alot of work i have gone through making posts only to get denied and alot of work to only gain one tenant for 1 month.

I paid more than $125 additional charges up to 169. And I get tax. I didn’t mind until we pulled over and waited for 90 minutes on 3700 s 900 e for Christian of South Salt Lake to respond. Giving the address. She asked for pictures. We sent them. We sat it our travel trailer on the side of the road for an hour and a half. Money gone Clarabella wouldn’t answer her phone either. I was torqued knowing my money gone fake reservation made and Christian couldn’t accommodate us. Horrific experience. I bought the month long plan of space and insurance though we are leaving in 3 weeks. A free paid week in the mix. And I couldn’t find accommodations. Sunday I was harassed by another company in West Valley. Not even close to my need. Bountiful would have been better. But my address must not have been available. Claribel called three times even tho I couldn’t raise her for anything on Saturday. And it was my pocket call that raised her. Not any of my calls from the previous day. Her number was on the communications, emails and texts. And no support around. It was fine if they couldn’t take us in. It was the taking of the money first and no proper communication. I located the office and was on my way to Lehi had my funds not been returned. Awful experience. We just parked on the street and will find somewhere during the week. Do Not Use Neighbor. It’s a dirty word here. Not a neighborly experience, unless you have crummy neighbors. Rated three vomits, a yak and a Barf. 🤮