Pueblo Bonito

Name: Pueblo Bonito
Rating: 4.7 (11788 reviews)
Author: Pueblo Bonito

Golf & Spa Resorts

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

12K Ratings
Age Rating

4+
Years
Category

Travel
Developer

Pueblo Bonito
Language

EN
+ 1 More
Size

116.2
MB

iPhone

Plan your trip with the Pueblo Bonito App! Make your stay easier and enjoy our resorts in Cabo San Lucas, Mazatlán and San Miguel de Allende. With the app, you can: · Explore and book on our hotels, spas and restaurants. · Schedule airport transportation and shuttles. · Reserve at Quivira Golf Club in Los Cabos. · Order suite service anytime. · Use the interactive resort map. · Pre check-in and Pre check-out. Download now and enjoy Pueblo Bonito like never before! Need help? appsupport@pueblobonito.com

Ratings & Reviews

4.7

out of 5

12K Ratings

Awesome Customer Service
Jun 16
Jockeyboy Westie
Very professional personnel. The customer service here is top notch. I was having issues with the app which they fixed. They also have made our reservations for various activities which I appreciate. I appreciate the fact that everyone must have identification to be here which makes the vacation secure. This is a fantastic place to vacation!! Thank you to all of the personnel here for all of your patience. You are truly appreciated!!!

Developer Response
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to hear from you again very soon. Best regards,
Awesome Customer Service
Jun 16
Jockeyboy Westie

Very professional personnel. The customer service here is top notch. I was having issues with the app which they fixed. They also have made our reservations for various activities which I appreciate. I appreciate the fact that everyone must have identification to be here which makes the vacation secure. This is a fantastic place to vacation!! Thank you to all of the personnel here for all of your patience. You are truly appreciated!!!
Developer Response Jul 1
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We hope to hear from you again very soon. Best regards,
Really wanted to give it 0 stars
08/03/2023
estrellas
Really shocked at the poor design of this app and the unresponsiveness of the Pueblo Bonito Sunset staff. I have reached out to app support and the Sunset concierge with no reply. I am trying to arrange something special for my wife’s birthday and it has me reconsidering this purchase. The app team should be ashamed for putting out a product so poorly built. Really..provide me with an alphanumeric reservation number but the app only allows numbers. Frustrating!!!!Update. The new app interface looks nice. However it still only accepts numbers. Our reservation has letters. I have called the concierge, reservations, virtual assistant and emailed both the resort and the main site. I did get a response from the main office “ not my dept.” This type of service is appalling. Is this the way you want to treat your guests?

Developer Response
Hello estrellas. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards.
Really wanted to give it 0 stars
08/03/2023
estrellas

Really shocked at the poor design of this app and the unresponsiveness of the Pueblo Bonito Sunset staff. I have reached out to app support and the Sunset concierge with no reply. I am trying to arrange something special for my wife’s birthday and it has me reconsidering this purchase. The app team should be ashamed for putting out a product so poorly built. Really..provide me with an alphanumeric reservation number but the app only allows numbers. Frustrating!!!!Update. The new app interface looks nice. However it still only accepts numbers. Our reservation has letters. I have called the concierge, reservations, virtual assistant and emailed both the resort and the main site. I did get a response from the main office “ not my dept.” This type of service is appalling. Is this the way you want to treat your guests?
Developer Response 08/02/2023
Hello estrellas. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards.
App not on par with other hotel apps
10/08/2025
Smoke free vehicles NOW!
While functional, the app is non-intuitive to use. The biggest complaint is the “Suite Service” ordering doesn’t allow a guest to charge to the room, it requires a credit card to place an order. The maps are old and outdated, at least so for Sunset Beach. A user should be able to drill into a map location and have the location details and menu links pop up. Billing information isn’t showing up in the app for extra charges. For ordering services, a comment box is missing for extra details. The Deli menu is missing. The multi-page document given at check in should be available to view.

Developer Response
Hello guest. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards
App not on par with other hotel apps
10/08/2025
Smoke free vehicles NOW!

While functional, the app is non-intuitive to use. The biggest complaint is the “Suite Service” ordering doesn’t allow a guest to charge to the room, it requires a credit card to place an order. The maps are old and outdated, at least so for Sunset Beach. A user should be able to drill into a map location and have the location details and menu links pop up. Billing information isn’t showing up in the app for extra charges. For ordering services, a comment box is missing for extra details. The Deli menu is missing. The multi-page document given at check in should be available to view.
Developer Response 08/02/2023
Hello guest. We are sorry about your experience. A new app version has been released where the bugs have been fixed, and a simplified registration process has been created. Best regards
Easy to use
04/15/2019
Jvglfh
I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!

Developer Response
Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.
Easy to use
04/15/2019
Jvglfh

I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!
Developer Response 05/14/2019
Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.

We are constantly updating and reviewing our app to provide the best experience. The latest update includes: * Redesign of service visualization * Performance improvements

Version 4.9.1 Jun 19

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Blazki, S.A. de C.V.
Size: 116.2 MB
Category: Travel
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Mac
Requires macOS 12.5 or later and a Mac with Apple M1 chip or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and Spanish
Age Rating: 4+

4+

Learn More

Privacy Policy

Supports

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Pueblo Bonito

Ratings & Reviews

Awesome Customer Service

Really wanted to give it 0 stars

App not on par with other hotel apps

Easy to use

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

Airside Digital Identity

Cross Border Xpress

Fetii Ride

JSX: How I Fly

Hoteles Xcaret

Palace Resorts

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stayconnect® remote

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